I can explain my experience with BBJ Linen in 3 easy words: easy, friendly and professional.
I was planning the Yelp open event for months and for our location, I needed to rent linens for the tables. What did I do? Yep, left this till about two days before the event (whoops). When I was calling around Orlando for pricing to compare, everyone I spoke to was very "eh" and then I was lucky enough to call BBJ Linen and spoke with Dona. She was so pleasurable and helpful! She worked with me to get me exactly what I needed for the event and did it with a smile. Yes, I could HEAR her smiling on the other end. I could tell she knew she was in the customer service world and LIKED it. And it's sad that it's hard to find people like that these days.
Since it was a Wednesday and most linens were rented already, she worked with me to get a mixture of my colors, black and red and even explained each option. SUPER helpful and nice.
They were ready the next day, cc accepted and pick/up or delivery was an option. I picked them up and it was a pleasant experience as well, they were very helpful and loaded the car.
I had the option to either ship them back (free of charge) or deliver them back myself. I was in the neighborhood so I dropped them back off myself, super easy!
2 thumbs up for great customer service. AND, the linens looked great during the event! read more