Overall, I was very disappointed with the level of customer service I experienced. Since the Regional Sales Representative for the Boston area left the company, there has not been a replacement, which has made communication and support challenging. Additionally, I found the Director of Sales to be unresponsive, and my interactions with the sales team were not particularly positive. A minor issue with a small tear in a tablecloth resulted in a charge, and despite reaching out to both the Director of Sales and the Accounting Department with a courteous request for consideration, I did not receive a response. Given these experiences, I do not feel confident continuing a partnership with this company and will be exploring alternative vendors moving forward. read more

What a nightmare experience. I had high hopes for this place. When I came to visit I found that their website images look nothing like the actual product. The meridian chargers appear as a dark marble but really were translucent more in light colors so I had to find something else. I ordered linens and velvet napkins. The linens were gorgeous but one had a hole. They had to overnight shop new napkins after the first ones were such poor quality. They did not quality check either order as the second order had the same problems. Not what you expect for a luxury product and essentially refusing to refund my money despite not being able to use the poor quality napkins so I have to go to my credit card. Overall, do not trust them to provide luxury anything. read more

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I love bbj...I'm not sure how this review from c Sharp happened...it is not how i felt Avery has been nothing but accommodating We had mishaps however they have been discussed and completely resolved with such professionalism read more

We had gorgeous linens from La Tavola for our wedding - The quality and selection is outstanding and I had a fabulous experience meeting with Erin to make selections and curate the table runners, napkins, etc. When the linens arrived they were pressed and ready to go - We didn't need to steam or iron them before use, which was super great as our set up time was short. I would absolutely recommend them for this reason despite a less than stellar experience with communication about delivery and pick up. Communication about delivery and pick up was severely lacking. We were told the linens would be delivered via UPS and that we would need to pack them up and drop off at UPS for the return. When the linens were delivered the day before our wedding, in a La Tavola branded van - NOT by UPS, we were told that they would be back to pick the linens up the day after the event - All good! EXCEPT that we had one person staying at our house the night of the wedding, who needed to leave early the next day. We asked him to leave the linens on the porch for pick up - But, because this was assigned to him at the last minute and not on his printed list of responsibilities, which was created and handed out several days before the wedding so we could relax, he forgot to leave them out... La Tavola seemed flexible about this and UPS came 2 days later to collect. Then the next day, the La Tavola truck came to collect again, but we had already released the linens to UPS... Here's hoping they receive the linens because who knows what the heck is going on with this pick up! It would have been much easier to simply have a member of our wedding party deliver the bag to UPS as previously communicated by La Tavola. read more

Huge shoutout to Katie at La Tavola in Beverly Hills who came through in a day's notice with exactly what I needed to solve a last min emergency for my party. Something that she did NOT have to do, as it was a super small order and didn't benefit her or the company, yet she made it happen to help me out. I will never go anywhere else for my next event and will be sure to tell others about them, too. Let's not forget the incredible selection they offer. read more

BBJ La Tavola - Linen by La Tavola / my birthday party Sep 13, 2018 / Beverly Hills - Party Equipment Rentals Near Me - Beverly Hills, California

Keep getting billed for an issue that I'm repeatedly told to "disregard" despite having voicemails and txt messages stating that the bill has been resolved. It's been 7 months of trying to get in contact with someone who has the ability to settle this matter. read more

Most gorgeous linens for our wedding. Whimsical and unique patterns. I will definitely be using them for any upcoming events! read more

BBJ La Tavola - Napkins - Party Equipment Rentals Near Me - Beverly Hills, California

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First time they showed me the linens they were great. After that, I've only noticed disorganization and inconsistencies. 1) When I wanted to send them a credit card authorization they accidentally emailed me a PDF with someone else's credit card information in there! Good thing I'm not a criminal! I certainly hope they don't treat my credit card information with such carelessness! 2) They said they would call me on the day the linens arrived (I was planning on picking them up myself and dropping them off at the caterers). On the day they were supposed to arrive (a Wednesday), I called 2x and left a voicemail and NO ONE CALLED BACK (this is after I said, please call me back). Next day I call, and they said they sent me an email. This is after they said "I will call you when they come in." *ahem* I don't know about you, but that's not right! Overall, the concept is great, and the linens looks pretty but if that's how they treat their customers then I'm never coming back. --- Great if you want to do a one-off but they are disorganized and their customer service stinks. They come off as professional but when you look at the details they fail. Quick to respond when you have an invoice due but NOT when you have a question. read more

I have been a loyal client with BBJ for close to 10 years with my current company and 17 total years with a previous business. While the product is great, and I would give a 5 star review on product alone. I am giving a 1 star review based on the price gauging on their shipping costs and their customer service and rental process. Really it has gone downhill since the merger with La Tavola which I think was during Covid-19. They also now charge an extra fee of "Covid Cleaning" practices. Very disappointed. Time to start looking for another Linen Rental Company. Sad but the level of price gauging on shipping and extra fees just keeps going downhill. read more

I have been a loyal customer for many years. Yes the quality is not always perfect but it's difficult in this business to deliver spotless service all the time. La Tavola is not inexpensive by any means, therefore you would expect above board quality. At least that's what they claim to deliver. I ordered 4 linens, ALL STAINED, some with holes, cigarette burns, coffee spots and very wrinkled. I immediately called the office, obviously I was upset since there was no way of getting clean linens for this event within a reasonable time. I apologized to the store assistant saying : I know it's not your fault but the person pulling the inventory in Napa should be made accountable for not checking the quality of these linens." I asked for a callback from the owner to my cell phone. Betsy the owner never called me on my cell phone but left a message on my answering machine telling me that she would credit the linens but she would also cancel my account given that I was upset when I was speaking with her store assistant. (Keep in mind that I was now stuck with dirty linens for a very high-end socialite event) For Years I have given them my business. Never not paid my bills and then when I complain about the quality of linens I am being told to never call their service again. Wow, Really!!!!! I guess it is my fault that these linens were delivered dirty to me....! Best customer response ever! If you want overpriced linens, bad customer service, La Tavola is the best linen rental for you. read more

BBJ La Tavola - Cigarette burns in La Tavola table cloth - Party Equipment Rentals Near Me - Beverly Hills, California

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Words can do no justice. My wife and I first came to La Tavola for our wedding and I don't think we could have had better service. The two reps, Beth and Katie, were absolute dolls. Professional, fast, and made us feel welcome. Most places we visited during our wedding planning days made us feel like we were ridiculous for asking certain questions or for expecting some guidance. Not here! They made us feel a home and most importantly, the day of the wedding was perfect. My wife was happy which meant, I was happy. We didn't stop there- I contacted Beth again for our daughters 1 year birthday party and was once again served to perfection. I highly recommend you go here for any and all occasions. Prices and service are an A +. If I could give more than 5 stars, I would! read more

Our wedding planner recommended La Tavola and we couldn't have been happier with the result. We received tons of compliments on the tablescapes during and after the wedding. Would definitely recommend. read more

BBJ La Tavola - Party Equipment Rentals Near Me - Beverly Hills, California

They're the best. Great linen selection, wonderful customer service. I love everyone in the BH showroom. They work hard to help ensure the success of my events. I use them as often as I can. read more

Great selection of linens for any occasion. And excellent customer service! I met Katie when helping a friend select gorgeous linens for her wedding. Katie was very knowledgeable and helped pull together a gorgeous combo of linens and napkins for the wedding. I was happy to call on Katie's expertise again for the perfect napkins for the bridal shower I was giving. Ordering is easy, reasonably priced and made such a great addition to our party table. Thanks Katie and thanks LaTavola! read more

BBJ La Tavola - Beautiful LaTavola Napkins for Bridal Shower - Party Equipment Rentals Near Me - Beverly Hills, California

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La Tavola has a large selection of beautiful linens and sheer overlays. The tables at my wedding reception and cocktail hour looked gorgeous and the linens added a "wow" factor. We received many compliments about how beautiful the tablescapes were and it was definitely worth the extra investment. They were also very easy to work with! read more

We worked with Katie Ennis in the Beverly Hills office for our wedding reception linens. The quality of our table cloths and napkins was top notch. Everyone was commenting on the textured table cloths. They made our wedding so much more elegant and unique. Love La Tavola! read more

Ashley at the Beverly Hills store was fantastic! After a dramatic situation where my planner and venue manager misjusdged how much custom fabric I would need to have made for the runner and table cloths, we found ourselves in need of linens for our reception last minute. Ashley was so helpful as I was very flustered and indecisive based on my vision having the change so close to the wedding. She tirelessly pulled options and made great suggestions and was able to check stock while we waited. She had a great attitude and made me feel more at ease with selecting linens for our event. We changed our minds about 5 times, and she was lightning fast at sending revisions to the quote and checking stock via email. In the end, we picked these gorgeous pale blue silk dupioni table cloths with coral dupoini napkins along with these embroidered circle ivory linens to tie everything together for our elegant beachside wedding reception. Their prices are worth it for the selection and the wonderful customer service. The linens were installed and added so much to the final look. Bravo to La tavola for saving the day!! read more