I booked a room in Tuscany through them and got a confirmation, but three days later I got a very unprofessional email that said that my booking was cancelled because of maintenance in the building. Neither the confirmation nor the e-mail had any contact information on them, the email had no personal signature or anything to it. When I checked on the properties website directly I saw, that the room that supposedly was not available because of maintenance, was still available and I could book directly through them but for a higher price. So I guess they had an error on the BBItalia website in the pricing but instead of contacting apologizing and trying to fix that they found this kind of excuse. I did not get any response to my complaints, so I think I will never try to book anything through them again. read more