Side note to begin, little miss up front needs an attitude adjustment. Her customer service is some of the worst I have seen.
That's not why I am giving them a one star though. First week of October 2023 I was ran off a road that caused some MINOR damage to the undercarriage of my truck.
B&B was contacted to make sure they would be able to do the work on my 1997 Ford. We were basically told, " no problem at all"
My truck was dropped off on October 10, 2023. As of March 7, 2024 it is still NOT done, and I'm having to pay out of pocket for a tow because I am tired of the excuses they give me on why it's not finished.
-On December 13th I asked for an update and was told parts hadn't been ordered yet and he would order them ironically that day. I am still not sure why my truck sat there from OCTOBER TO DECEMBER with absolutely no work done to it. As well, if I would have never called to baby sit them, would the parts have ever been ordered ? I was told that it would be done by December 25, 2023 (surprise, it wasn't).
-On January 3rd, 2024 I was told it was supposed to be finished and ready for pick up Jan 17th, 2024 (surprise, it wasn't).
-On January 27, 2024 was told it would be done on February 2, 2024 (surprise, it wasn't)
-On Feb 5th I was told it would be done on Feb 9th ( surprise, it wasn't)
-On Feb 9th was told it would be done on Feb 13th ...( you guessed it, it still wasn't ready)
But wait, there's more.
-On Feb 13th was told it would be done the Feb 14th... guess what? It was still not done.
-On Feb 16 was told it had a fuel leak, magically now and, needed to order parts to fix that and would take a week AT MOST.
-February 26th they were waiting on the fuel connectors.
-March 4th the fuel lines came in and the truck would be finished March 5th.
-On March 5 my insurance agent contacted me and told me that b&b auto told them it was completed.
It only gets better from here
On March 7, 2024, FIVE months after drop off it was yet to be completed, after LYING to the insurance agency saying it was, and they still didn't have the parts in that they "ordered and received on March 4".
I have been given every excuse in the book about why they were running behind like; "because they had to move shops" ( that's not my problem). Then, I was told that "they were having issues getting parts for my 1997 Ford"... knowing that it was a 1997 Ford before I even brought it in. Then, I was told that they "were having issues getting parts off on the truck" ( whatever this means, don't you own a body shop?)
It wouldn't be such a nuisance, if it weren't for all the lies like being told that it WAS done, or that it would be done by a specific time, or when I was told it was being work on "right now" when in reality it was never even in the shop , and would be sitting outside when I would drive by. But they sure do love taking pictures of my truck though and posting it on social media like they are doing "massive amounts of work" when in reality, they are getting absolutely nothing done.
You would be silly if you bring your vehicle in this corrupt place.
Bring back Cunningham.... For the love of Murray! read more