Not sure how this bank could get anything but a 5 star in Shepherdstown, botnh branches. Shelia and…read moreMary Lou are outstanding and go way beyond the call in helping. The tellers are always so kind and nice. I want to say, I just had a NIGHTMARE (I would call it illegal) with USAA, a MAJOR bank. I had to escalate and then it got further escalated due to the severity of the issue (ILLEGAL). A small bank is how I like to roll and knowing the people. Kudos to all of you for being OUTSTANDING!!!!!

No one available to help customers. Teller can't explain charges on account when she finally shows…read moreup. I need to talk to another person who seems to be the only person actually dealing with costumers. If I could I would never deal with this back again. Nothing but problems since January.

United bank is a joke. My husband and I got a loan through…read morethem for our car. I take care of all the bills and pay everything. The car was in my husbands name , but he called up and gave authorization for them to talk to his wife. Well yesterday they were more then happy to talk to me when I paid 27,075.57 to pay off my car . Since I had to do 2 transactions due to their system allowing only $25000 per transaction. I was told by the rep to call back to make sure it was applied correctly and account closed. So I call back today and the woman will not tell me anything and says we need to speak to your husband. I said he called prior and gave authorization for me to speak on the account. She puts me on hold and then says we'll you were given wrong information. I said I literally called yesterday and also paid over $27000 and now you won't speak to me . So my husband is at work and now has to call to deal with this . This literally makes no sense at all . Horrible customer service each time I have had to call . I will never use them again for any loans or bank with them

This branch is in falling waters West Virginia near the Walmart. This bank is the worst...my…read moreemployer sends out direct deposits at 12am on Thursday. I get mine at 4am. Then on black Friday, guess who didn't get payed...me...cause the bank couldn't figure it out! Bunch of idiots!! They like to purposely overdraft your account. So when I would get gas AND HAD $$$ IN MY ACCOUNT it would normally take a week and a few days to clear, oh but be down to only $5 and then buy a soda at work on a Wednesday night at 11pm...you bet that gas I got on Monday was dropping in to overdaft my account. This is why I know my pay begain to get posted later and later. I keep a balance on my phone and I hardly ever overdrafted my account so they had to get really sneaky about it...but I caught on to them holding back payments and then green lighting them first before they'd post my paycheck. Then when I told them to close the account and it was a $0.00 they didn't do it. Left it open and then changed me a $8.00 maintenance fee. Oh and if that's not enough....it overdrafted my account. $5 every day it was in the negative. They so kindly sent me a letter two months later. I was signed up for emails and text...but nothing letting me know. I'll never pay it. If you bank here you are an idiot! If you work here you are a lier and thief...I hope you die a long and painful death!

I would give no stars if that were an option. I have called the Martinsburg branch continuously…read morefor over 35 minutes and they don't answer their phones. Their service is wretched. Their staff are incompetent and discourteous. I will be closing all my accounts as soon as possible.

No one can help you when you walk in because you need an appointment. When you have an appointment…read morethey can't help you either, because "they just see people as they come in."

THIS BANK IS HORRIBLE!!!! I had gone over $16.49. And they told me I had a $10 leniency. So if I…read morewent over under $10 then I wouldn't incur an overdraft fee... Now that sounds all good. But what they don't tell you. Is that it's all about how they "process" it. So now because I was over $6.49 they want me to pay them a total of $98.64........even one overage is only $40.00. But they charged me twice on the SAME DAY an then said some bullshit that they were allowed to do so. I told them I lost my job and I could not afford all of that and I was willing to pay for the $6.49 plus the $40.00 overage...... They said they would not help me... Literally from the assistant managers mouth.... "we refuse to help you. You can pay it now or we can send it to collections"..... Wtf, are u kidding me?!? I've been using this bank for close to a year and they use my money everytime I cash my check and I don't charge them any fees or any of that. I had an overage from them before were I went over $60.00 from gasoline and they charged me $220 in fees!!! I didn't want my credit ruined so I paid the ridiculous price!! And she even had the balls to tell me..... "we see that u had an overage before and we are not willing to help you again"...... I said help me again? U guys f**king charged me 220$ for a $60 purchase!!! And I still paid it and made it good. Oh also on top of that she tells me. " well good luck getting ur check cashed anywhere else".... F**king excuse me?? She went into other things as well that I'm too pissed off to write. But there were two ppl in the office and she completely humiliated me! Made me feel worthless and then refused to help me!! Absolutely terrible, terrible bank. I even went to corporate.... They refused to help me!! So the only thing I could do was close my account. An the balance was at $98.64......i called (regional manager).......I called (branch manager) jus to make sure that it was closed n I wouldn't get anymore fees. Until I could get a job an pay it back. They BOTH said it was closed n I wouldn't be getting anymore fees...... I jus got a certified letter saying they now want $138.47!!!! Saying they will take me to court if it is not paid within 20 days. I'm glad it's closed. But now what are these fees about?!?!... I called the number on the letter only to get voicemail and no contact back. This BANK IS HORRIBLE. THEY SAY THEY ARE ALL ABOUT THE CUSTOMER RELATIONSHIP BUT THAT IS BULLS**T!! I'M A LOYAL CUSTOMER AND I'M GETTING CHARGED $138.47 FOR $16.49!!!! THE BANK AN REPRESENTATIVES HAVE DONE NOTHING BUT BELITTLE ME, EMBARRASS AND HUMILIATE ME. NEVER USE THIS BANK. the only ONLY good thing I will say is that (Debbie) I think a supervisor there was sweet an helpful to me in the past. But I have not been able to get ahold of her since these things have happened. Other then that. TAKE UR MONEY ELSEWHERE!!! TRUST ME

Using COVID as an excuse to keep the lobby closed. Every other business along Queen Street is…read moreopen. Worst bank ever. The only reason our business uses them is that we can walk down Queen Street to get to the branch. But since they are always closed, and we have to drive anyway, may as well drive somewhere else. Avoid this bank for business banking.

This is a bank? I have a simple checking account and every time I deposit (not cash - deposit) a…read morecheck from my investment company the tellers act as if they've never dealt with this before. They are consistently unprofessional and hopelessly untrained. It's no accident that the turnover rate here is so high. On top of that, their primitive website is obviously from the 1990's and is constantly broken. It's simply more trouble than it's worth. Stay away from these guys and go to a real bank. My tolerance for this nonsense has ended.