I've been going to RAH for routine imaging for the past three or four years. The staff is always…read morecourteous which is important as getting a mammogram, bone density test or x-ray is never exactly a fun experience. They always help me feel more at ease. I have never had to wait more than 10 minutes for my appointment and, once in session, they are efficient and kind. I recommend this practice and the Enfield office especially.

I went for a mri thinking it wouldn't be bad but when I saw how long the tube was and how tight it…read morelooked I didn't get a good feeling. I am large and have asthma. I was in for only a few minutes and could not handle the loud noise of the machine and the tightness. The staff was very polite but I will have to go to an open mri. Anyone with breathing issues will not be happy with the small narrow tube they have there.

Had an ultrasound 14 days ago. Still no report. I called and a very nice woman told me that they…read morehave a backlog of at least 2 weeks for imaging to be read by a radiologist. She said they don't have enough radiologists. I wonder why they can't retain/hire radiologists. Perhaps the radiologists are poorly compensated or the work environment is intolerable. Whatever the reason; If you have a choice GO SOMEWHERE ELSE

Has been over 2 weeks and they still haven't even read my imaging. My doctor has tried calling and…read morecan't get through, I have tried calling and can't get through.. will never go back and don't recommend anyone else go there, either.

Prompt and nice. Staff are friendly and helpful and make you comfortable and make sure you are…read morequickly waited on.

I had an appointment get an MRI today at Greater Springfield MRI located in the Mercy Medical…read moreCenter in Springfield, MA. I have been going to that location for MRI's for about 40 yrs. even before Greater Springfield MRI started there. I have Multiple Sclerosis and a few other health problems, usually get a minimum of one MRI per yr., sometimes more than one. I've always said good things about GSMRI and the tech who has done my MRI's for several yrs. I've battled with doctors who have preferred I get an MRI somewhere else, but I've stuck with GSMRI. For several decades now, GSMRI has made a tidy sum from my health insurance provider. Today made a difference in how I will speak of GSMRI. I arrived for my appointment a half hour early. Waited in the reception area for 15 minutes, no one was at the desk. A woman finally showed up. I gave her my ins. cards and ID and she proceeded to ask me "if I knew what medications I take". My answer to that, "Of course I know, do you think I'm an idiot?" Next, handed me a form, telling me what had to be filled out. After filling out the same form for about 4 DECADES, No Instructions Were Needed, thank you. Part of that form, on one skinny little line, "list all surgeries". I've filled out such a few times but stopped doing that about 20 YEARS AGO. No one has ever mentioned or complained when I told them I've had a few surgeries going back to the 1970's but have had none in recent years. Today was different. The woman at the desk gave me an argument. "You've got to list ALL surgeries!" I told her I haven't listed surgeries for many years; NO ONE has said a word about it. Next, someone else came out, told me I had to list surgeries. I said that was ridiculous and I wasn't going to list them. Next, original woman leaving for lunch, said a tech would be out to speak to me. A short time later, a tech appeared, asked "what's up, what's wrong?" and proceeded to tell me, "Each time you come here you are given this form, you answer all questions (which I did) and, you list ALL surgeries and you sign it. I repeated what I have said here, "I haven't listed any surgeries for many years and no one has said a word about it." I told her I had been there for an MRI December 18, 2025, a little less than three months ago, had checked off all needed boxes and, DID NOT LIST ANY SURGERIES. She skipped over what I said and went right back to repeating that EACH TIME YOU COME HERE YOU FILL OUT THIS FORM AND SIGN IT AND YOU LIST ALL SURGERIES. I told her to SHOW ME the form I filled out in December/2025, there would be NO surgeries listed on there. And possibly SHOW ME the form I filled out when I went there for an MRI in October of 2025, there would be NO surgeries listed on that one either. And another MRI, September 18, 2025, there would be NO surgeries listed on that form either. Apparently, she had no interest in looking up forms I filled out for previous MRI's that NO one at any time mentioned or demanded that any surgeries had to be listed or, she just felt like speaking to me as if I were a bad child and I was going to do as I was told, or else!! Our "conversation" ended with her telling me that I either list all surgeries or I could cancel my MRI for today. I said, "Cancel the MRI" and I left with her voice calling out, "Have a nice day." The surgeon who ordered the MRI will be disappointed, he wanted me get the MRI at Baystate in the first place but, I argued, told him, GSMRI is a great place, been going there for many, many years, nice people there (or so I thought). Eventually, everyone screws up. That nasty young woman changed my opinion of Greater Springfield MRI in a matter of 30 seconds. Do they keep past forms? If so, SHOW ME! It became of matter of principle.

Greater Springfield MRI was awesome! From start to finish, they took care of me as if I were…read moreroyalty! The technologist eased my concerns and made me feel right at home. The staff was professional and courteous. The open (wide) bore MRI took away my fears. I would highly recommend this service!

I've been coming here for years. The staff is always friendly, welcoming, respectful, and make you…read morefeel comfortable. I must confess that one year I had an emergency ( fainting episode) and they took very good care of me as well. These women care! Get your mammograms here, it is an excellent and clean atmosphere that's never overcrowded or messy. Good auras here

Took my wife for a biopsy. Rude doctor and dismissive staff. They had her put her bag on a chair…read moreunder a leaking air conditioner which soaked her cloth bag. Not the first issue with Baystate. Never again.

I love and respect Fran as a medical professional. She's knowledgeable and caring and her staff…read morefollows her lead. I'm very grateful for all the care she and everyone at Bear Pond have provided throughout the years.

I am an adult patient at this practice and I cannot say enough about how great they are. If I've…read moreever needed to be seen urgently, I have never had to wait more than a half day. Fran and her staff have a great demeanor - casual and friendly but also direct and honest. They look at the whole person and promptly get back to me when I have questions. I trust Fran and her growing team and am so happy to have found this practice.