Lidia was exceptional. Very knowledgeable and answered every question I had. With that in mind I am…read morevery satisfied with her service. This made it easier for me to switch insurance companies. And believe me I was with the previous company for a long time.

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

They are very unprofessional and didn't help me to bring down my payment I don't recommend anyone…read moreto have insurance from them or please don't work with this agent Mr.Moody. I have asked and make schedule with him to talk over the phone but he ignored my calls. If I could I would give them zore in rate.

Although I did not get insurance with Anthony, he was friendly and very responsive in getting me an…read moreinitial quote and I appreciated this.

Quick response by email and provided different quotes for an Umbrella insurance…read more so far so good.

Very happy with Acrisure - Jaime was super responsive and helped me with four separate but related…read morepolicies (mixed use rental / homeowners, earthquake, and personal umbrella + excess). Other brokers said they could not find a carrier for some of these and my current carrier on the personal umbrella was excluding critical coverage. But Jaime found solutions for all of my needs with high quality carriers at very competitive prices. Entirely satisfied with the service and will go back to Acrisure with any future needs. Thanks Jaime!

I had an outstanding experience with AAA customer service thanks to Angelique, Jenn (Manager), and…read moreShree. From start to finish, they were incredibly professional, attentive, and genuinely committed to helping me. Angelique was patient and thorough, making sure all my questions were answered clearly. Jenn, as the manager, demonstrated exceptional leadership and went above and beyond to ensure everything was handled smoothly and efficiently. Shree was equally helpful, kind, and responsive, making the entire process stress-free. It's rare to come across a team that is not only knowledgeable but also truly cares about customer satisfaction. Their teamwork, communication, and dedication made a big difference in my experience. I highly recommend AAA, especially with a team like this supporting their customers. Thank you all again for your excellent service!

To Whom It May Concern, I am writing to formally complain…read moreabout repeated misinformation and lack of follow-through by staff at the AAA branch on Brokaw Road. A few months ago, I went to this location to handle my mother's handicap placard using a valid Power of Attorney. I was incorrectly told by a staff member that a Power of Attorney would not work under DMV rules. This information was false. I later confirmed directly with the DMV that a valid Power of Attorney does cover all of my mother's DMV-related needs, including this matter. Yesterday, I returned to the same AAA location to cancel two memberships--one for my mother and one for my aunt--both of whom I legally represent under Power of Attorney. The front desk employee, who identified himself as Javier, stated that he would remove both individuals from the account and that all calls would stop. Unfortunately, that did not happen. Today, I have received multiple calls from AAA stating that these accounts are "expired" and need renewal. I had to repeatedly explain that both memberships were already canceled and that both individuals have permanent handicap placards, making the memberships unnecessary. This reflects a serious lack of communication, training, and follow-through by your staff. Power of Attorney is a legally recognized document, and it should not be dismissed or misunderstood by AAA employees. Additionally, when a cancellation is confirmed in person, it must be properly processed to avoid continued harassment by phone. I expect the following: 1. Immediate confirmation that both accounts are fully canceled 2. Written assurance that no further calls will be made regarding these accounts 3. Proper staff training regarding the validity and scope of Power of Attorney documents This situation has been unnecessarily time-consuming and frustrating and should not happen again. SMH ‍

An 82% increase in 2025!!!…read more I previously had a 6-month cost of $1,257.44, or monthly payment of $209.57 (but was charged $230.30/month and they have not explained why). As I understand, an at-fault parking lot incident would be 1 point. More than two years have passed with a clean record as well as mileage that decreased to 1/10 (if not even less) in the past 8 months. I had no significant increases until this year. I also checked with friends and family with State Farm in California, and they had approximately 17% - 22% increases (which CA approved), not an 82% increase! This is unique to their agency. They are stating that s previously stating that "2 full years have passed since 11/19/2022. A clean driving record with no at-fault accidents or violations is a 0 or SR. Because of this at-fault accident your driver rating should be a 6, but 2 years passed, meaning your driver record is currently now a 4." State Farm billing states that "For every 12 months since the renewal following the occurrence of a chargeable accident or the conviction of a minor violation, the initial assigned Driver Record Level for that chargeable accident or conviction shall be lowered by 1 level." This agency is stating "Every 12-month period, your driver record would decrease by 1 point, meaning this incident will be on your driver record for 4 more years." In the state of CA, at-fault minor parking lot incident is 1 point and is on record for 3 years. This was not a traffic violation or other serious infraction that would result in a 6 rating or longer lasting record. It does not make sense that they JUST decided to raise my payments by 92% after more than two years of a clean record when I am in year 3 and back to a 0 rating. ABSOLUTELY RIDICULOUS. I have obtained four 6-month quotes with other reputable auto insurers with my record that are within $250 of my previous $1257 6-month rate and will no longer do business with Rachel Bhan.

Reliable professional caring knowledgeable agent. Staff are also very on top of things. Efficient…read moreand fast with questions and communication.

Thang and his team have provided stellar service for several years to meet our complex set of…read morecoverage needs comprising 6 policies. Every contact has received a prompt and informative reply, whether to review premiums, change coverage or report claims. The team's focus on customer satisfaction is awesome. Very highly recommended!

Thang has been my go-to agent since his State Farm days, and I truly appreciate everything he has…read moredone to keep me protected and insured. He is highly communicative, responsive, and consistently provides white-glove service. Since we met in 2022, he has always gone above and beyond to ensure my needs are met. I couldn't ask for a better agent--someone I can trust and rely on without hesitation. Thank you Thang!

We consistently receive five-star service from the team at Angela Frangieh's State Farm office…read more They are responsive, knowledgeable, and truly care about their clients. In particular, Liz went above and beyond to work closely with underwriting to help us secure insurance on a commercial space--something that required extra effort and persistence. Her dedication made all the difference. We highly recommend Angela Frangieh's office to anyone looking for reliable, high-quality insurance support.

State Farm was good to me. I left it to another company and then went back because it was good to…read moreme so I would recommend it hell yeah!

Cost-U-Less Insurance at Alum Rock has Kimberly, the greatest broker, helper, friend-like, and…read moreemployee! Reasons to why Kim performs an exceptional job: -Great greetings/customer service -Always happy to help and attend you -Works hard and gets work done -Finds the best fit for your safety/pocket -Always finds a way to solve your issues -Contacts her customers for updates/changes/opportunities -Very friendly and caring -Enjoys her job, and, always with a smile on her face More descriptions and assurances may be scripted in this review, but, you will not feel the care and aid Kim accommodates her customers unless you pay her a visit. Therefore, I strongly suggest and recommend for any (new, present, former, lucky or unlucky) driver to get advice or assistance from Kim. YOU will not be disappointed, so don't wait much longer and get the best help for your insurance. Ps. LR -Cristofer Uceda

I called to get a quote and I ended up going with them. They did everything I would expect from an…read moreagent and we had a connection from looking at previous addresses that we were neighbors at one time. She was likable and ran different coverage limits with different carriers. Price was very good and she was a pleasant person to work with.

My agent left the business, and my policies got transferred to Peter. I was happy in the few…read moreinteractions we had, but then the following happened: I asked to add my fiancee to my auto policy. They got her information, and said they needed to run a check on her out-of-state license, and then they will add her. 6 months pass, and I get my renewal documents - she is not listed. I email Peter, no response. I call the office - and the person I spoke to essentially says in a very nonchalant way: "oops, looks like we forgot to add her, now it's fixed". Huh? She was driving essentially uninsured for 6 months, you don't see how it's more than an "oops"? Blown away, I ask for Peter (who is apparently busy at the time) to give me a call back. Nothing. A day later, I call again, and again ask to speak to Peter as soon as possible. Again, no response. I had no choice but to change agents at that point. The lack of response and acknowledgment of their error was completely unprofessional. Mistakes do happen, but this is not a way to handle them.

I have been a customer of Farmers Insurance since 1992, and a customer of Peter's since 2004. I…read morehave several housing and automotive policies with them. Peter and his team are incredibly easy to work with. Everything can be resolved with a quick phone call or an email. This proved invaluable during a recent home financing where the bank required some changes to our home owner policies. Peter and Lucy quickly made the changes and emailed the new policies to the back--in minutes. Peter regularly reviews my policies to make sure I have the right amount of coverage for my own risk profile. In most cases this results in a net reduction of premium. I couldn't ask for better service.