Jacky Yip was fantastic to work with! He helped me set up my Home, Auto, and Umbrella insurance all…read moreat once, and the total cost was actually even lower than my AAA Auto Insurance alone--with comparable coverage! Jacky was incredibly patient and flexible with my busy work schedule, and made the whole process easy and stress-free. Highly recommend Jacky to anyone looking for an insurance agent!

I would like to share the excellent service I recently received with…read more Clarissa Barrientos Dominguez at the Sunnyvale Office of Allstate on Remington Ave. She was very informative and helpful in understanding my concerns but also providing a solution. She did her very best to try and find ways to help lower my car insurance rates. Thank you, Clarissa! While, I am still struggling with the increases in California rates right now, I truly appreciate your efforts in helping me!

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

They are very unprofessional and didn't help me to bring down my payment I don't recommend anyone…read moreto have insurance from them or please don't work with this agent Mr.Moody. I have asked and make schedule with him to talk over the phone but he ignored my calls. If I could I would give them zore in rate.

Although I did not get insurance with Anthony, he was friendly and very responsive in getting me an…read moreinitial quote and I appreciated this.

I had a great experience working with Jaime on my umbrella insurance. Jaime took the time to answer…read moremy questions (20+ question through 5-6 email conversations) clearly and helped me get the coverage set up correctly. I really appreciated Jaime's help and would definitely recommend her.

We have been trying to reach someone for months about our policies. No one answers. I was able to…read morefinally reach someone last week who provided our new agents name and email and my husband called and alo sent an email. No response! I am leaving a yelp review in hopes this will cause someone to reach out or provide a number that someone will answer. I see the owners message but there is no way to reach him by selecting his profile. Marc if you see that please contact me.

Got my service here and it only took two hours unlike the dealer which would have paid at least a…read moredozen dollars for the same service. Will take my vehicle here. Well done AAA!

I'm happy to give Annie the recognition she deserves. After coming back 24 hours later, my…read moreexperience with her completely changed my perspective and turned what started as a 1-star experience into a 5-star review. To be clear, Annie was never the problem. My original frustration was with the customer service I received when I first checked in. Unfortunately, that initial interaction left a pretty negative impression. Coming back 24 hours later and having the opportunity to work with Annie made all the difference. She was extremely helpful, realistic, patient, and genuinely sweet. She took the time to listen, explain things clearly, and treat me with respect and understanding. Sometimes, it really does come down to the right person making all the difference. Annie turned my experience around, and I truly appreciate her professionalism and compassion. Thank you, Annie, for making things right and reminding me that great customer service still exists!

An 82% increase in 2025!!!…read more I previously had a 6-month cost of $1,257.44, or monthly payment of $209.57 (but was charged $230.30/month and they have not explained why). As I understand, an at-fault parking lot incident would be 1 point. More than two years have passed with a clean record as well as mileage that decreased to 1/10 (if not even less) in the past 8 months. I had no significant increases until this year. I also checked with friends and family with State Farm in California, and they had approximately 17% - 22% increases (which CA approved), not an 82% increase! This is unique to their agency. They are stating that s previously stating that "2 full years have passed since 11/19/2022. A clean driving record with no at-fault accidents or violations is a 0 or SR. Because of this at-fault accident your driver rating should be a 6, but 2 years passed, meaning your driver record is currently now a 4." State Farm billing states that "For every 12 months since the renewal following the occurrence of a chargeable accident or the conviction of a minor violation, the initial assigned Driver Record Level for that chargeable accident or conviction shall be lowered by 1 level." This agency is stating "Every 12-month period, your driver record would decrease by 1 point, meaning this incident will be on your driver record for 4 more years." In the state of CA, at-fault minor parking lot incident is 1 point and is on record for 3 years. This was not a traffic violation or other serious infraction that would result in a 6 rating or longer lasting record. It does not make sense that they JUST decided to raise my payments by 92% after more than two years of a clean record when I am in year 3 and back to a 0 rating. ABSOLUTELY RIDICULOUS. I have obtained four 6-month quotes with other reputable auto insurers with my record that are within $250 of my previous $1257 6-month rate and will no longer do business with Rachel Bhan.

Reliable professional caring knowledgeable agent. Staff are also very on top of things. Efficient…read moreand fast with questions and communication.

Thang and his team have provided stellar service for several years to meet our complex set of…read morecoverage needs comprising 6 policies. Every contact has received a prompt and informative reply, whether to review premiums, change coverage or report claims. The team's focus on customer satisfaction is awesome. Very highly recommended!

Thang has been my go-to agent since his State Farm days, and I truly appreciate everything he has…read moredone to keep me protected and insured. He is highly communicative, responsive, and consistently provides white-glove service. Since we met in 2022, he has always gone above and beyond to ensure my needs are met. I couldn't ask for a better agent--someone I can trust and rely on without hesitation. Thank you Thang!

Elizabeth is fantastic and I love the State farm family. They're amazing with my requests and…read moregetting back to me promptly. Always thorough and I love the fact that email communication is okay. My business is on the go so talking isn't always beneficial. Thanks for everything!

State Farm was good to me. I left it to another company and then went back because it was good to…read moreme so I would recommend it hell yeah!

Uriel was super helpful gave me all the information I needed highly recommend ask for Uriel !read more

When I was looking for a dependable insurance I was receiving some not so great offers elsewhere. I…read morereally wanted something affordable and reliable and when my family and I came in Uriel was such a helpful presence. He walked us through all the fine print and really made it so simple to understand and choosing Cost U Less was a no brained thanks to him ! I will be sure to recommend him to my friends and family as well !

My agent left the business, and my policies got transferred to Peter. I was happy in the few…read moreinteractions we had, but then the following happened: I asked to add my fiancee to my auto policy. They got her information, and said they needed to run a check on her out-of-state license, and then they will add her. 6 months pass, and I get my renewal documents - she is not listed. I email Peter, no response. I call the office - and the person I spoke to essentially says in a very nonchalant way: "oops, looks like we forgot to add her, now it's fixed". Huh? She was driving essentially uninsured for 6 months, you don't see how it's more than an "oops"? Blown away, I ask for Peter (who is apparently busy at the time) to give me a call back. Nothing. A day later, I call again, and again ask to speak to Peter as soon as possible. Again, no response. I had no choice but to change agents at that point. The lack of response and acknowledgment of their error was completely unprofessional. Mistakes do happen, but this is not a way to handle them.

I have been a customer of Farmers Insurance since 1992, and a customer of Peter's since 2004. I…read morehave several housing and automotive policies with them. Peter and his team are incredibly easy to work with. Everything can be resolved with a quick phone call or an email. This proved invaluable during a recent home financing where the bank required some changes to our home owner policies. Peter and Lucy quickly made the changes and emailed the new policies to the back--in minutes. Peter regularly reviews my policies to make sure I have the right amount of coverage for my own risk profile. In most cases this results in a net reduction of premium. I couldn't ask for better service.