What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

Never replied despite two tries. I gave detailed info for an umbrella quote Thu and was told I…read morewould hear back by end of day Fri. That didn't happen, so Mon I called again and the person answering the phone found my info and said the agent working on it told her she would call me back within an hour. Nope, absolute silence. It's now Tuesday afternoon. I'll find another agent.

Is this place still in business?…read more I called twice today, phone tree, no live person, twice was disconnected after the message saying "you will now be connected." I give up, will try another insurance agent for my needs. 3 options were stated; 1 - existing policy 2 -new business client 3 - other such as billing payment etc. The first two were not applicable so I selected 3.

Lidia was exceptional. Very knowledgeable and answered every question I had. With that in mind I am…read morevery satisfied with her service. This made it easier for me to switch insurance companies. And believe me I was with the previous company for a long time.

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

We utilized this broker from 2015 until recently. Planning to never use them again based on the…read morelack of assistance from their representatives, and quite frankly, underwhelmed by that experience. Had a large loss on the policy, and their response was that the carrier declined to renew the policy, and suggested we look at other brokers to avoid a lapse in coverage. No recommendation for other brokers given, no indication in their email that other companies had been solicited. Basically told us to go find a new carrier, words to that effect. By the way, to the business owner, in the event, you plan to reply to this review with some explanation or placating statement, do not bother. The email communications from your employee said all we need to know to never work with you again.

Theses people are a waste of time, I spent 30 minutes submitting all the information they require…read morefor 13 of my 25 properties on their website, the next day they say they only have 1 competitive company for Manufactured homes and completely disregarded the other properties I submitted. When I asked if they'd quote the properties that were not Manufactured they asked me to resend all the info again... NO THANK YOU YOU HAVE WASTED ENOUGH OF MY TIME... P.S. The broker I currently have has 4 companies that are competive for manufactured homes...

It was a pleasure to work on insurance with Nardy Brasil and this agency. Helpful, professional,…read morehonest, efficient.

If you're anything like me I'm an over 55 Senior and careful driver. I have my home bundled for a…read moresavings and have been protected by Farmers for over 30 years. Gus Anagnostou was my prior agent and good friend since teenagers, and when he left, I received the exact same care from Mark Landis. But I want to preface our encounter. I never filed but one incident in all those years, a branch from the oak tree in front of our house broke the antenna on my van, so when I called Mark he handled my claim with a straight forward and congenial matter, but it was Nardi Brasil, who absolutely, without a doubt won my heart and continued loyalty. That was then, 15 years ago, but this is now; same characters, same results. I hit road debris from Cal Trans working on Hwy 80. But covid hit and years went by until I decided to get the fog lamp and bumper repaired. Nardi again was incredible. I felt like I was her only client, with personal text messages and follow through that will keep me right where I am for my entirety. Farmers in Redwood City. You cannot go wrong.

Disclosure: Al is a friend of mine, we used to work together sometime ago back in the middle ages…read morealmost (Just kidding!) but I can say with confidence that Al is hands down honest, competent, friendly, and and just a great guy to talk to and work with. And he searched and got me a really good deal on all my insurance needs that got me good coverage and saved me $$. I recommend him to anybody.

Most of the people I called looking for insurance gave me the runaround. But not the Connells! They…read moregave me a rate that was significantly lower than all of the other agencies and were willing to expedite the process in order to help me maintain my clients. I don't think I've ever been so happy to pay for insurance. Great guys and great service!

Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

We are long-time clients of State Farm. Patrick is our go-to: he's knowledgeable, responsive, and…read morejust has such a pleasant and approachable style. We meet annually to review our bundled plans, and he never pushes the tough sell... just presents the options and gives us the space to make our choices. I recently had a rock crack the windshield of my leased vehicle. Going through Patrick made the process fast, simple, and seamless. I also direct my clients to him, and he's always prompt and professional. Keep it up Patrick, Candice, and team! Thanks for being so good at what you do!

Candace Kistner's office has always been fabulous. But for the last several weeks they have stopped…read morereturning calls. What is going on?

Worst customer service ever. Thao Vao and her team do NOT answer the phone, don't answer text…read moremessages or emails for over 30 days. No one calls back. Completely unacceptable. Allstate is good, however, choose a different agent to work with. I've had Allstate for over 7 years. Come to find out... this agent did my pre qualifications wrong and has been over charging me additional money on my policy for fire sprinklers and alarm the past 4 years. Which I DO have sprinklers and alarm, as my home was new construction. They owe me reimbursement for the last 4 years, but refuse to call me back and handle the situation appropriately. Again. worst customer service I've ever encountered. WORST!

I switched to Allstate with Thao a few years back and it saved me a lot of money even though I have…read morepoints on my driving record. I didn't realize she moved offices since I prefer communication via text or email, so I must leave her a new Yelp review on her new page! I had car insurance through state farm before, and when I got my tickets my premium skyrocketed! I walked in and got a quote and was greeted with quickness, efficiency, and a friendly smile. This office surprised me so much that I even chose them for my new motorcycle over my old insurance. I just email or text them with any questions or changes I need and she responds right away and makes insurance much easier to deal with! Highly recommend having Thao as your insurance agent.

I was referred to Eric Barrett by a friend. I phoned Eric one morning to discuss health insurance…read moreplans, and within minutes he had a great fit for me. He helped with all the details while I was on the phone incuding opening my account and funding the first payment. It's great to deal with a professional that is friendy and experienced, especially in stressful times. I'll happily use Barrett Insurance Service in the future!

We found Eric to be very responsive, informative and patient as we worked through what our…read moreimmediate options were for family health insurance. I called him in a panic and he walked me through what steps I needed to take in order to work through my situation. He was straightforward and spot on with his advice. I highly recommend him.