UPDATE! mid-March they claimed on phone call the contacts were ready AS STATED IN MY PREVIOUS REVIEW on March 19, 2025! YEA Right!!!!! it was a 2-week sample pack that my daughter went to get. Fast forward to today APRIL 15th, 2025! ANOTHER MONTH later and I HAD TO ORDER THEM MYSELF THROUGH A so called customer "CONVENIENCE" LINK that was sent to my daughter on APRIL 2 VIA email that NO-ONE in the office bothered to let her even KNOW that it was sent (AND YES, SHE DID TRY TO CALL THE OFFICE AND CHECK status on the contacts but she received NO CALLS BACK) she was not told that an email would be sent and she does not check email regularly so here it is April 15th and she noticed this link from them?. SO TODAY, I finally did their job and ordered them MYSELF through the link AFTER calling them to VERIFY this with their office who sent this email to in fact order them through this link. If we would have been told that we would be getting an email link from the beginning it would have been a little more clear as to what to expect and the part WE had to play in actually ordering them, but when you are told they sorry for not getting them ordered in the beginning we were under the impression that they would have to ordet them in the office. My past experiences with eye doctors it was always the OFFICE that ordered the contacts. We were not clearly communicated on the process.
AND TO the girl who wanted to act smart and say HAPPY EASTER with attitude upon hanging up, because I called with a valid frustration keep being FAKE.
(I just don't understand why they would tell her they were sorry they forgot to order the contacts in the beginning after a month passed then mid-March say they were IN only to get there, and they were a two-week sample! Then say NOTHING for another month and we have to discover that we actually have to do the ordering via an email link 3 months later. Way too much confusion and major lack communication. This initial eye appointment was JAN 14, 2025. Unacceptable. read more