When you have the same excellent service tech - who is no nonsense, direct, and just a kind and…read morecaring human being - over a course of many years, it really speaks to the quality of the business and its owners. Our repair was done quickly and efficiently. Our tech even cleaned up areas that he could've left for me to deal with. I cannot remember when we've had such excellent, consistent service over the course of a decade.

Super fast and friendly! I had two issues. My dryer vent was as clogged. They did a great job and…read moredidn't over charge me. Next my beer refrigerator was going out. They fixed it at a low cost. I highly recommend these guys. They didn't overcharge me like others tried.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

Scheduled repair company had poor communication and was extremely tardy. I yelp searched and Vector…read moreAppliance Repair was one of many suggested. They reached out to me immediately and came by the next morning, as they stated they would, and fixed my dryer, bim boom bap! Dryer purrs like a kitten and Victor gave me suggestions on how to have my appliance running at max potential. Save their # in my phone! Would highly recommend, as they are knowledgeable, communicative & punctual :)

Victor is very responsive to messages, communicates clearly, gives accurate and reasonable quotes,…read moreand most importantly he did a great job. He replaced a gas dryer belt since the drum stopped rotating and performed cleaning maintenance to clean out lint to prevent lint fires. The services were a reasonable price and he was thorough.

Victor is a great all appliance "fixer"! We have had him fix ovens, refrigerator, washer and dryer…read moreand probably more I can't think of. He is very pleasant and hard working and comes quickly, not "next Tuesday" like other companies. He is reasonable in his pricing and gets parts quickly if he doesn't have them in his truck. I highly recommend him!

From the owner: Serving the Katy area for 30 years repairing appliances. Fast, honest and professional services.read more

Excellent service from start to finish! The technician was professional, knowledgeable, and took…read morethe time to explain what was going on with my appliance and what needed to be done. The repair was completed efficiently, and everything is working great. I really appreciated the prompt service, fair pricing, and attention to detail. I would definitely recommend Appliance's Best Service to anyone needing reliable appliance repair and will use them again in the future.

Great work and honest. Told us when we should consider replacing the unit and moving on.read more

I was charged $150 for them just to come out. I was told that it would come out of the cost of the…read morerepair. I asked the young lady on the phone if i get the money back if they cant fix it (broken freezer drawer handle), and she laughed at me and said, sir, I think we can fix door handles. Well guess what, they came out and they couldn't fix it. They are claiming it can't be fixed. When I asked about getting my money back, I was told no. And this was after they were an hour late to the appointment. To be fair, the gentleman that came out was very apologetic and nice. But the people in the office are total dicks. I would never give my money to them again. And I wouldn't recommend using them to anyone.

Communication had us a little worried at first but they came the day they said they would, got our…read moredryer working beautifully. Good people and great business overall, I would recommend.

Excellent service! He was very professional, efficient, and knowledgeable. He arrived ready to…read morework, explained what needed to be done, and completed the job in a timely manner. I was very pleased with the quality of his work and the overall service. I would definitely recommend D & M Appliance Repair to anyone needing reliable and professional appliance repair services.

Great job. Dependable and kind. Highly recommend. Provided details on what he was doing and why he…read moredoing it.

Serhii is my new SuperHero when it comes to appliance repair in Houston, I'm not kidding you. I…read moreonly hope that after he gets discovered, he'll still have time for me. The week before I was to fly out for Christmas holidays, the electrical system in my Pops' house surged + blew out the transformer on the board behind the control board on the 12yr old Kenmore double oven. In fact, the entire electrical system/panel for the house had to be replaced (blew out other stuff too), but that's another story. First I called a Sears repair fellow to come out two days before Christmas - who showed up for less than 5 minutes, improperly diagnosed the issue (said it was the control board), and said that the part (control board) was no longer available - which if it was a bad control board, that would've been true as that part is no longer being manufactured. I was beyond stressed, thinking I'd have to replace the entire unit ($3000+!), I spent days scouring Home Depot, Lowes, and the internet - trying to find a replacement while in town for the holidays. Then, just a couple days before I was scheduled to fly back home, I remembered about putting a request for help out on yelp, so I did that + almost instantly Serhii responded. We exchanged a few messages + he assured me - "don't worry Kate, everything will work out." I could see his profile was new + he didn't have any reviews, but the fact that he was already invested in helping me, having not even met me or seen the oven in person - was a major positive sign. I could feel that he was a good, solid person. He came over asap, PROPERLY diagnosed the issue, to the precise component on the board BEHIND the control board that had burned up in the electrical surge + ordered the appropriate part. Two days later, he + Vlad, his assistant, came back + violà - our oven was working within 30 minutes, no problem. Simply fantastic. Serhii will be my go-to Appliance Repair SuperHero from now on.

I called and before getting any information they asked what time I wanted the guy to come. I asked…read morequestions and got the $65 price for diagnostic and decided to schedule the appt. my refrigerator wasn't cooling and it is only 4.5 yrs old. The guy came out, spent and 1.5 hours said I needed to buy a new refrigerator and charged me $92. This place is a scam. Do not use them!