Eddie was friendly and responsive to our questions about the service on our system. His excellent…read morecustomer service was typical of our experience with 5-Star. Very happy with our service contract.

I am writing this review to warn potential customers about Five Star Home Services severe lack of…read morequality control, proper technician training, and poor management dispatch practices. A technician from Five Star was called by my neighbor to address a drainage backup on shared piping in our building. Before starting, the technician explicitly acknowledged that using a stiff cable could break the pipe and that a flexible cable should be used instead. Despite this, he ran the drain snake in the wrong direction--into my adjacent unit, where there was nothing more than a slow drain--and proceeded to break my pipe under my sink. Rather than escalating the mistake to a senior supervisor, the technician attempted a temporary fix using parts purchased from Home Depot. He installed the replacement improperly and left my unit with an active leak that did not exist before he arrived. To make matters worse, the original drainage issue on my neighbor's side remained completely unresolved. When the company was notified that their technician had caused property damage, leaks on both sides of the shared wall and failed to solve the initial problem, Five Star's dispatch made the baffling decision to send the exact same technician back to the job site a second time. Sending a technician who clearly lacked the expertise for this type of repair--not once, but twice--demonstrates a concerning disregard for workmanship, customer safety, and property protection. Leaving a homeowner with an active plumbing leak caused by your own staff is unacceptable. I strongly advise against hiring Five Star Home Services for any complex or shared plumbing issues.

I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

We called Best Service after coming home from a trip to find our water heater was leaking from the…read morebottom and had shut down. They were able to come to our house and completed the work in a few hours. We have used Best for many years for our heating, air-conditioning and generator work and they have been wonderful. I highly recommend their company.

Our air conditioning stopped during 90 degree temperatures. We cannot express our appreciation to…read moreMike for his honesty and quality of service. Please do not hesitate to contact him for assistance.

We have lived in our new built home for almost 12 years. We have never had any issues with the…read moreheat/ac system in our home. When I got home from work yesterday the AC didn't seem to be working and when I went out side the fan on the unit was not turning. I put a request out and Pure Comfort Heating and Cooling called me with in 30 seconds of sending a request for a quote. They came out the next day and had the unit fixed in 15 minutes. THANK YOU THANK YOU THANK YOU! 5 Stars are not enough considering it's 95 degrees out today!

We are very disappointed in the lack of service and responsiveness. We had multiple arrival notices…read morewhen no one showed up. After talking with the office they contributed it to "mistakes". We requested a call to discuss the quote and ongoing struggles to schedule and after two attempts, we still have not received a return call. We finally called and told them we would not consider them. After asking us why we wouldn't consider them we explained the multiple issues.

Absolutely god awful, terrible experience. My rental agency (Progress) insists on using this…read morecompany and they are the least compassionate, unprofessional service I've encountered in a long time. Friday our heat stops working, turns out our unit was intended for climates that don't fall below 50 degrees and our home was in the low 50s. Hubbs came around noon on Friday and immediately refused to do any work as they needed to "order parts" and would be back on "Monday". This particular weekend's high was 35 degrees and google turned up 18 search results for stores that sell these kinds of parts. Hubbs did not care, they callously refused to do any work on Friday regardless of the fact we had 3 children under 12 and 2 small animals living in a home that couldn't get above 50 degrees all weekend with the use of space heaters. They did arrive on Monday and have allegedly fixed the heat with a part smaller than my fist in under an hour. All in all Hubbs has proven to be a lazy, unmotivated and uncaring company not worth anyone's time or money. Avoid at all cost

I recently purchased a property in Columbus and discovered there were a couple issues with the…read morefurnace that the home inspection did not catch (broken ignitor and wrong filter size). I found Mike from Thermo Pros on Yelp and requested for a quote. Mike got back with me within a few minutes and I scheduled an appointment with him later that week. Mike on was time, honest, and true to his quote. Despite me not being on-site, he kept me in the loop through texts/calls and updated me throughout the entire repair process. Mike checked if the repair was under warranty and found parts for me the same day. He was able to fix the issue and get the furnace up-and-running in less than three-hours. Thank you Mike!

I hired Thermo Pros for a HVAC system replacement after looking for a system installer for weeks…read morebeing quoted literally thousands more and told they had no one available. I never balked at the price because I didn't realize there was a better one available - I could not get anyone to come do the work because it was an AquaTherm furnace and they preferred easier jobs that weren't as complicated. Mike from ThermaPros came out super quickly to inspect and began work almost right away. He finished the project in less than two days after all of the parts were in. The system works amazing and I'm stoked and grateful to have found him. His prices are truly fair, the work is excellent and he has gone above and beyond multiple times after to follow up and ensure our happiness (excellent business ethics). I'd give 6 stars if I could. Highly recommend calling them for your next project.

Khevin did an excellent job cleaning our air ducts and dryer vent! He was very professional and…read moreworked hard and fast to make our home so fresh and clean! Lowe's has one of the very best prices around for air duct cleaning and we couldn't be more pleased at the results! Highly recommend this company and Khevin!!

From the owner: Since 2013, Lowe's Air Duct Cleaning has been providing air duct and dryer vent cleaning throughout…read moreSan Jose, Santa Clara, Alviso, CA, and the surrounding areas. Our services improve air quality, remove safety hazards, and keep your ductwork and vents free of obstructions. Each of our professional techs follows the same process and protocols, such as providing camera results, always cleaning up after the job, and following the National Air Duct Cleaners Association (NADCA) standards. We provide flat-rate pricing packages, have a 100% money back guarantee policy, and never include hidden fees. Ensure that your home is the healthy environment you want it to be and contact us today.

This is the first HVAC business to respond to my quote request. They had Greg out to me within 24…read morehours. He fixed my issue as best he could, showed and explained to me what had gone wrong, and returned with two other guys to replace my furnace by that weekend. Not only was I able to keep my house warm between his service visits, the installation was done well before I had to go to work. I greatly appreciated the punctual, friendly service.

They were quick, kind, and reasonably priced! We will be calling them for all our HVAC needs!read more