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Baybrook Gateway Shopping Center

3.0 (1 review)

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7 years ago

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Nordstrom Rack

Nordstrom Rack

3.5(38 reviews)
0.3 mi•Clear Lake
•$$

This was my first time at this Nordstrom Rack location. I had found what I was looking for on the…read morewebsite the previous evening and went into the store to get it. It seems small compared to other Nordstrom Racks I've been to. However they have a decent variety of things, women's coats and jackets, active wear, pants, tops/blouses, intimate apparel. After some perusing, I found what I had came for. The quality of the outfit didn't look as good as it did online. Nonetheless I grabbed it and a couple other blouses and tried everything on in the fitting room. They had an attendant at the fitting room who was helpful and it was easy to get in and out of the dressing room. The checkout process was fairly quick and when asked the cashier let me know what their return policy was. I had until January (it was earlier this week when I purchased my items, so early November), with the receipt, all tags, and the items obviously never worn. I'm not sure if this is their usual return window or a special one for the holidays but its more than enough time to return something if you need to and I did so this was helpful. When I returned my items a couple hours later, after finding something that better fit my needs, the return process was a breeze and they refunded my money back to my original form of payment.

Stopped in because it was on my route just to see if they are as amazing as described. Well of…read morecourse I headed to baby section first and never left.Will certainly be back when time permits and I'm in the area

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Nordstrom Rack
Nordstrom Rack
Nordstrom Rack

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Marshalls - Socks!!

Marshalls

2.3(7 reviews)
7.0 mi

Customer service...not at Marshalls. I ordered online and they shipped it with FedEx...the tracking…read moreshowed the item as delivered but there was nothing at my front door. I called Marshalls "customer service" and they told me that i have to call FedEx because they are responsible. So i called FedEx and they told me that Marshalls is responsible. Be careful if you order online, Marshalls will not help you when you dont get you items ...on top "customer service" is very unfriendly and give you the feeling that you are annoying because you called. Very bad business! Actually i found my shipment laying somewhere in my yard in the rain....and i will send it back....

Oh my! It is sad when employees do not know the store's return policy. I tried to return a pair of…read moresneakers with a yellow tag at Marshalls in Kemah, Texas. It's like I was attacked and they almost refused my return They wanted to issue me store credit and want me to provide my ID. I told them no, one can return an item with a yellow tag once he or she has a valid receipt which I furnished to the store clerk Page. She was very adamant that they do not take yellow tag items back. She asked Summer who said no, do not accept it. Summer called for a manager who never showed up, but Paige.H came to the check out and she agreed to do the return, but Paige continued to discourage her. Three coordinators who need to be coached on the store return policy. I had to tell them I have been shopping at Marshalls before they started working for the establishment. They tried to make me look stupid, but in fact they were the ones acting stupid. I had to keep my cool. I had to request their customer service number to call for verification and I was right. They need to issue me a huge apology for making me waste my time at the store . Store clerks need to be fully educated about their store's return policy especially when you are a coordinator. It shows that they are not fully educated about policy. I informed them about it and they thought I was wrong when I was in fact right.

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Marshalls - Nice luggage!!

Nice luggage!!

Marshalls - FIRE

FIRE

Marshalls - Emily!

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Emily!

Baybrook Gateway Shopping Center - shoppingcenters - Updated May 2026

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