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Webster, TX

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Baybrook Gateway Shopping Center

3.0 (1 review)

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7 years ago

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Nordstrom Rack

Nordstrom Rack

3.5(38 reviews)
0.3 mi•Clear Lake
•$$

I've had my eye on this Nordie Rack for a while. Each trip over to Galveston or towns along the way…read moreto visit fam, I've been tempted to pop in. But time never really permitted. Today, I had about 30 minutes to kill and was able to pop in, shop, try stuff on, pay an be out the door. This is the cleanest and most organized Nordstrom Rack out of the two I've been to (Uptown and Spring Branch). And this location - on a Wednesday evening - hardly had any other shoppers inside. It was like my own private shopping experience. Their jean selection wasn't as robust as the other two Greater Houston spots, but on a hot day like today, I wasn't too interested in pants! And they don't have some over the higher end or luxe clothing labels. But sunnies, hair products, makeup, shoes, athletic wear... I was set. Friendly staff too.

This was my first time at this Nordstrom Rack location. I had found what I was looking for on the…read morewebsite the previous evening and went into the store to get it. It seems small compared to other Nordstrom Racks I've been to. However they have a decent variety of things, women's coats and jackets, active wear, pants, tops/blouses, intimate apparel. After some perusing, I found what I had came for. The quality of the outfit didn't look as good as it did online. Nonetheless I grabbed it and a couple other blouses and tried everything on in the fitting room. They had an attendant at the fitting room who was helpful and it was easy to get in and out of the dressing room. The checkout process was fairly quick and when asked the cashier let me know what their return policy was. I had until January (it was earlier this week when I purchased my items, so early November), with the receipt, all tags, and the items obviously never worn. I'm not sure if this is their usual return window or a special one for the holidays but its more than enough time to return something if you need to and I did so this was helpful. When I returned my items a couple hours later, after finding something that better fit my needs, the return process was a breeze and they refunded my money back to my original form of payment.

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Nordstrom Rack
Nordstrom Rack
Nordstrom Rack

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Marshalls - Big mirrors w/bright lights }:{

Marshalls

2.1(8 reviews)
7.1 mi

I have shopped this Marshalls since it first opened in Kemah. It has always been cluttered,…read moredisorganized and messy. Today I asked about an item that did not have a price tag. The manager told her employee It couldn't be sold as it was part of a set. I understand that but there were others that were part of sets being sold individually. That is the only reason I asked about it. I did not want the set so I told the cashier, That I didn't want the set. I did ask what they do with them when they can't find the rest of the set. The cashier said they mark them down. It's okay because I was able to drive across the parking lot and buy it at the big store for a fraction of the price. However, my issue is when i was leaving the counter and about to walk out the door I seen the manager roll her eyes in my direction and was snickering to the girls working for her. This was right after I left the counter. Wow! Talk about making someone feel really bad, they sure did a good job of that. I asked a valid question, I was not rude and that is the way I was treated. I won't be back because I don't want to spend my money where a manager acted like that towards me. No thanks. Do better in hiring management that actually has people skills.

Customer service...not at Marshalls. I ordered online and they shipped it with FedEx...the tracking…read moreshowed the item as delivered but there was nothing at my front door. I called Marshalls "customer service" and they told me that i have to call FedEx because they are responsible. So i called FedEx and they told me that Marshalls is responsible. Be careful if you order online, Marshalls will not help you when you dont get you items ...on top "customer service" is very unfriendly and give you the feeling that you are annoying because you called. Very bad business! Actually i found my shipment laying somewhere in my yard in the rain....and i will send it back....

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Marshalls - MIRRORS }:{

MIRRORS }:{

Marshalls - Candle warmers }:{

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Marshalls - New Balance }:{

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Baybrook Gateway Shopping Center - shoppingcenters - Updated October 2026

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