1. Bay Custom Tile And Stone

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Royal Oaks, CA

Bay Custom Tile And Stone

5.0 (1 review)
Open • 8:00 am - 5:00 pm

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2 years ago

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Bay Custom Marble & Granite - Island with a Taj Mahal and Quartz countertops, beautiful combination.

Bay Custom Marble & Granite

(6 reviews)

Bay Custom Marble & Granite owner Ramon Chavez fabricated and installed custom granite in our home…read more Ramon was amazing to work with! He is very knowledgeable, creative, full of terrific ideas and a master craftsman. The granite is cut flawlessly with seams that are virtually invisible. Ramon was professional, punctual, answered phone calls and texts immediately & kept us in the loop throughout the whole process. We will be using Bay Custom Marble & Granite for other stone work in our home because of the exceptional quality of work and the outstanding customer service provided by both Ramon and his brother Edgar. If I could give a 10 star rating I would! BEST experience ever!

Overall bad bad bad experience, I'd avoid this unprofessional firm…read more Here are some concrete reasons why. (1) Asked to order extra full size slabs, headroom is good but not so much !!! Come on !! (2) When asked to return the leftover, said sorry. I'm pretty sure making good money out of customer's leftovers. (3) Staff isn't expert or professional. Scratched my new kitchen sink, almost dropped a large slab on the floor, damaged the cooktop range hood, I can keep going. (4) They gave estimates with a bunch of vague disclaimers. This is not possible, that is not possible, not my responsibility etc etc (5) Lastly and most importantly - once the full payment was done, they didn't care to come back to fix problems in the job which were identified later.

Tile & Marble Outlets - Sample at the shop

Tile & Marble Outlets

(6 reviews)

Luis Marquez, of Tile & Marble Outlet in Watsonville, is professional, conscientious,…read moreknowledgeable, & very customer service oriented! I had tile installers working on the job that said I needed to order 2 more boxes of porcelain tile-the bid was short in material. I went to see Luis, who I had purchased from before, told him I had tile installers on the job, & needed 2 more boxes asap. He checked his stock to no avail, & thought of calling a local contractor that had purchased the same exact tile in the last month to see if he had any left over so that I could go purchase from that contractor direct & keep the tile installers working. WHO DOES THAT?! Luis Does! He is such a good guy & his dedication to his customers is legendary. I'm a professional property manager & real estate broker of 25 years-I know Extraordinary Customer Service when I see it, because it is so very rare. I strive to find superb service providers for all aspects of the many hats I wear, & I could say without a doubt that Luis Marquez is as good as it gets-an 11 out of a 10 for sure. I am delighted to have found his Watsonville shop-very different caliber of service than the Santa Cruz store-sorry to say-but true & I will ALWAYS use him & recommend him to my clients. I posted a review for him last year from a prior order, & felt compelled to post another review for him after how he tried to help me with this order. He will definitely exceed your expectations. Sincerely, Mary Faria, Corcoran Icon Properties, North San Jose, CA

I searched 3-4 stores for the best price on the tile for my home project. After looking at some…read morestores that inflated prices for their "showroom" or could't be bothered with helping me, I did my business with Louis. My tile came in before scheduled, I recieved my 2' x 2' tiles with no damages, and I got a fair price. Also, when we saw we had ordered a box or two short and the tile was coming from back east and had to be shipped, Louis got on it right away and made sure we had enough to finish the job with little to no lag time. Everytime a dealt with Louis, he was extemely helpful, knowledgeable, and friendly! I WILL be going there to get tile for my next project even thoughit is a 35-40 minute drive for me. And......just for the record, I DO NOT do reviews until the job is completely finished.

Bay Custom Tile And Stone - countertopinstall - Updated October 2026

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