1. Bay Coast Plumbing

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Kemah, TX

Bay Coast Plumbing

3.4 (5 reviews)
Closed • 8:00 am - 5:00 pm

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7 years ago

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Vanderford Air and Plumbing - Vanderford Air and Plumbing is truly a business with heart - our team is proud to be committed to our community!

Vanderford Air and Plumbing

(59 reviews)

So far I have had three repairs done to my AC by Vanderford. For the first two, my AC had quit…read morealtogether and I needed someone to look at it fast as my home was heating up pretty fast. The folks at Vanderford made every effort to get me me a technician ASAP while several others either said they's get back to me or gave me a six hour window to MAYBE get someone out there. The two techs that came out were both friendly guys that seemed to know their business.They got things done in as timely a manner as possible and that can really be expected. The only negatives were that I thought that maybe some of their pricing might be a bit high and that the receptionist (call center?) didn't really know anything about anything.... Overall, I feel that Vanderford Air took my issue seriously and did their absolute best to get my repairs made. I will beusing them again and would recommend them to someone who wants reliable service.

BUYER BEWARE - THINK TWICE BEFORE CHOOSING VANDERFORD AIR…read more I chose Vanderford Air because their website promises "Customer Satisfaction is our #1 Priority," "Quality Workmanship," "Honest Communication," and "Repairs Done Right the First Time." Unfortunately, my experience over the last three years has been the exact opposite. I purchased a brand-new A/C system in July 2023. Within a week, it wasn't cooling properly due to low refrigerant. The same issue happened again in 2024, but instead of finding the leak, I was told to spend more money on a second return. They installed the wrong return box, damaged my ceiling, and later I discovered they failed to connect the drain properly, causing water damage inside my wall that I had to repair myself. In July 2026, the system again wasn't cooling. The technician confirmed the condenser coil was leaking, even though I had complained about refrigerant loss since shortly after installation. When I spoke with Service Manager Dan, he claimed there was no history of my previous service calls until I provided documentation. Rather than taking responsibility, he dismissed my concerns and refused to let me contact the owner directly. After negotiating, I agreed to pay $1,200 because I was promised the leaking coil would be replaced and the incorrect return installation would finally be corrected. When repair day arrived, the crew wasn't even Vanderford employees--they were third-party subcontractors. They showed up with the coil but knew nothing about fixing the return box. While working, one of the subcontractors fell from my attic ladder carrying equipment. I was more concerned about making sure he was okay than Vanderford seemed to be. I requested a call from management and never received one. After spending thousands on a new HVAC system, I've dealt with repeated refrigerant leaks, poor workmanship, home damage, broken promises, and a lack of accountability. Based on my experience, I cannot recommend Vanderford Air.

Bay Coast Plumbing - plumbing - Updated November 2026

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