I have stayed there 4 times. It is close to the things I go to San Francisco for, the rooms are clean, the staff is friendly, and helpful. The area may not be the best, but I feel safe and have never had any problems there. read more

Security. A mentally ill individual spent the entire night ranting outside the room I was assigned. No sleep was possible. No safes means one must carry valuables around. The bathroom sink did not drain, either. Overall disappointing. L read more

location is in a great spot staff was friendly room was good funny smell but it could have been better I got the farthest room next to the alley so it was loud upstairs was partying witch I don't mind to much but I asked for a quiet room wife just had surgery didn't want to drive 3hr to get home it was far from quiet at 3am homeless people were arguing then fighting hitting the window I ran them out just to wake up to one sleep under my window. but I would get it again for a game just get a room closer to the office next time read more

Easy check in process, 24-hour front desk, friendly and helpful staff, free parking on site (also street parking right next to the hotel if the small lot is full), clean room (carpet, bedding, bathroom, etc.), mini fridge, microwave, temperature control (heater and AC), hair dryer, iron and ironing board, ample lighting, working outlets, hangers in a dedicated closet space, bed not the most comfortable but it was good enough considering everything else about the hotel was pretty decent and at such competitive pricing ($100 per night on a weekend). Gotta give 5 stars, based on overall value. read more

See all

I feel relatively safe here. It's not situated in the nicest part of town. If this hotel was in any other city in the world the nightly cost would be $85. We paid almost $400! I'm not sure where that money is going.. not to the sign in the front of the building. Not to the old office you check in at. There definitely no breakfast. There's definitely a crack in our door so I see light through the edge. The paint in our room is definitely coming off. If you are coming out of town- lower your expectations. It's fine- but definitely not great. read more

See all

I've been eyeing up this motel for years I tell ya years. Old Man Harry was always busy - filled to the brim he would say - I swear - he would yell "I'm filled to the brim and we can't take no more!!" Pandemonium was my chance - wait, opportunity to experience everything I was missing. yes. Not missing much as you guessed before you started reading. It wasn't horrible, no bgs, I had young Mom's with babies next to me, a couple boyfriends were in there too - all nice kids er young people. The TV was a pain in the ass and the young man that works there was nice enough - kind of impatient and annoyed by it all like all of us, no one has told him to grin and bare it like we do everything else. So nice-ish guy, I called 3 times - password, 2nd chair - I even offered $20 for me and Paulie D to have a 10 feet apart distance dinner. Known this guy since Kindergarten and the young'en in charge says all I can do is lend you the high barstool from the office. I said okay but you have 8 or 9 rooms sold, there's at least that many that no one is in, we could use one of those chairs. We Do Not Bend The Rules - homie it's pandemic shuffle time, wear a mask, and new gloves for each outing, spray sh*t down and keep doing something. Take Advice from a Crazy Man - why not? It's ok - price wasn't that cheap, nothing ever is if it's below 95 then you're paying for a lot of stuff, including staff that's just okay. They usually charge a parking fee, too small, the bed isn't good enough to not have a box spring - etc etc etc. read more

Bay Bridge Inn - Hey yo - small room, kid working semi nice, semi service- a smidge + 3 better than the Phoenix - Hotels Near Me - San Francisco, California

This is no 5-star location, so don't expect it, but if you want a clean-enough and comfortable-enough place to stay for a discount, you can't do better than this. Service from the front desk and housekeeping were quick with smiles and I appreciated that very much. read more

Good, basic motel that has been updated with better interior cosmetic renovation since when I first came here back in the late 1990's. But back then it was closer to the Bates Motel of Alfred Hitchcock fame. For me, I'd rather spend $600 for a meal at a trois étoile Guide Michelin restaurant than spend that much for an overnight stay in a swanky hotel especially when all that I would do is sleep there. Price is better than most in its class, but definitely not for tourists since it is in SOMA, far from any spots catering to the tourist. I use Bay Bridge Inn since it is convenient to the kind of esoteric shopping & entertainment venues that attract me within walking distance. Particularly convenient for those who like an edgier night time scene. read more

See all

Great location to the AT&T part, within walking distance. This is a small motel, with limited parking, so i would recommend you get there early as possible if you want to park your car. They do not charge for parking, so this is a plus. My experience was good. got there early (about noon), so I was able to get a parking space. Even better they had a room ready and could check me in early (normally 3 pm). I talked with the counter guy, and he gave some good tips for the area. the room was pleasant. you can tell that it has been redone recently. bed was comfy, bathroom typical. great for someone on a budget and just in town for a show. i would visit again. read more

Parking very limited. First come first serve. Stayed an entire week and no service. No new towels, toilet paper or bed service. Just about got beat up by a pimp peeing under the stairs. If it wasn't for 6'3 275lb self and son he wouldn't have backed down. Very sketchy neighborhood with very limited food options. Pay a little extra and stay somewhere else. read more

This is one of the most convenient spots downtown San Francisco. I stay here frequently, the rooms are always clean no problem easy access to stores near by all walking distance.. for the most part safe places. The staff Martia, David and Gil very friendly and helpful especially with locals places near by to eat good not too expensive food. Again I'm here quite a lot and enjoy my stay 5stars read more

Bay Bridge Inn - Thumps up Bay Bridge Inn Hotel San Francisco - Hotels Near Me - San Francisco, California

I had to book a last-minute trip to SF and had to trust Yelp. After searching for a while, this hotel was walking distance of the event venue we needed to go to, it had FREE parking (unheard of for hotels in this city), a private bathroom, and was reasonably priced. Sold! I am so glad we stayed here. This is an old-school motel with rooms that face directly outside, but the plus is that I could park RIGHT in front of the room. The room was very clean and the most spacious I've had in a SF hotel. It came with a microwave and minifridge too. Check-in was easy and fast. The rooms look to have been recently remodeled, and we got a good, comfortable sleep. Although we were on the 1st floor facing the parking lot, there were heavy blinds for privacy, and quiet for the most part (I did get woken up once or twice by people bounding down the stairs, but this is a big city). There's a gas station convenience store at the end of the block, and this location is fantastic if you wanted to walk to bars and restaurants. We didn't have to move the car the whole time. Arrive early if you want to make sure you get a parking spot. The only reason I didn't give 5 stars is because when I called to ask for a late check-out, I was told that late check-out was charged by a dollar a minute. On the bright side, they let us keep the car there for 2 more hours so that we could walk to brunch, but when we returned, they were just starting to clean the room. Just about every hotel allows late check-out if the room isn't needed immediately, and charging a dollar per minute seemed to be petty nickel and diming. Hey, nothing is perfect. I would definitely stay here again. Great service, location, amenities, and parking! Couldn't ask for more. read more

Rooms themselves are ok. Person who works at night is useless. What's more. .they will say anything to keep your deposit. They invented a story -- eight days after the fact -- to keep my $100 deposit. This was during the lockdown so they knew we needed that money. If we had left the place dirty, I would understand, but they are just LIARS and CHEATS! read more

I used my employee discount. The selection did not say "non refundable". I book the room because I am out of my budget. The young man said he cannot check me in because of the date. So I paid 173$, not informed before he charged me, that's deposit was $200. The website did not say non-refundable. I canceled, it's non-refundable! This is not cool! I want my money back! read more

It's not a luxury hotel, but it's a fairly priced and affordable hotel that's clean with a professional staff. I wouldn't say the staff is warm and friendly, but they are professional and responsible. My biggest complaint is that the wifi is weak. Thankfully, they let me move rooms to be closer to the main wifi router, but even after moving, the wifi was still too weak for a Zoom call. Thus, I had to do a Zoom call standing up for an hour in a corner of the small lobby, where the wifi was strongest. The parking lot is small with only a few parking spaces; after parking my car, I took Uber/Lyft around town to avoid losing my parking space. The TV in my room was unplugged from the cable/DirecTV - I'm guessing the previous guest unplugged the TV to plug in an Apple TV, Roku, XBox, etc. - but the front desk clerk happily reconnected the TV for me. I believe the hotel uses cheap mattresses, but I was able to sleep fine. The bathrooms are small but sufficient and clean. I would stay here again if I'm looking for a bargain in San Francisco. If you like to be really warm at night, bring an extra blanket! read more

This places has over 50+ people coming out of one room in multiple nights. I don't think I have to tell you what that means. Word to travelers or out of towners - do not stay here. And please do not think this is a joke or take this lightly read more

I was told that this hotel was a good choice for a short stay in Berkley, California, but I beg to differ. When I arrived for check-in on a Friday evening in August the representative at the desk was quite rude. He seemed pretty annoyed when I tried to check in, my ride asked the person to please repeat his question and he answered quite nastily and did not want to deal with me. When I tried to show my confirmation number he did not want to have anything to do with me and became quite offended. I tried to calm him down but he wasn't going to listen to me. In my best opinion do not stay or make reservations with this hotel, customer service could be more respectable. Don't waste your time. read more

$69 room rate special, one Queen bed, wIth taxes came to $80+. They wanted an additional $17 for a room with two small beds. Construction going on at the hotel in two of the 1st floor rooms, started early. One set of motel stairways closed down because the steps were broken. See attached photo for the ridiculous amount of mold in the room. Old Shag carpet. Clean towels and clean shower. Mosquito buzzing my head all night. Thumbs DOWN. read more

Bay Bridge Inn - Room 212. Ridiculous amount of mold under the a/c. December 2013. - Hotels Near Me - San Francisco, California

Stayed here for 4 nights. The rooms are clean, and cleaned early every day by nice staff. Ricky made sure we knew where we were going and where we shouldn't be going. He also made sure we had a place to park our rental car every night. Ricky is like your own person concierge, he will get you anything you need. The hotel is about a 20 minute walk to AT&T park, a $13.00 cab ride to fisherman's wharf and a 10 minute walk to Powell cable cars. I will defiantly stay here again! read more

I was so pleasantly surprised when I showed up to check in. For the price in the city, location and getting lucky with parking, this place is great! My friend and I stayed upstairs, the bed was comfortable and the bathroom was clean. It's also nice to have the front desk guy Harvey be so friendly and knowledgeable about where to go eat and what to see in the city. Thank you for making our stay pleasant!! read more

We booked three nights here after reading the good reviews and good price (in mind that it is San Francisco and therefore won't be cheap anywhere).Our room on the second floor was very clean, the whole bathroom seemes to be completely new! Room was cleaned and bed made every day. The location is one of the main reasons we would stay here again,it is a ten minute walk to Market street, where we had great breakfast at Homeskillet, took trains and buses or went shopping. At night you 'll hear the traffic of harrison street, but it's ok, that is what you expect sleeping downtown.Included parking space is also great. The host is such a kind man and always willing to give tips and recommandations. Good luck finding a better room in better location, with better service and better price at the same time. read more

Bay Bridge Inn - Parking lot in front. - Hotels Near Me - San Francisco, California

See all

First couple of hours here, Just don't, save yourself if your out of towners tourists do not stay here this is like where local tweakers meet and stay, couple yelling and screaming, dirty and old musty smells molded black caulking? Ripped shower curtain, hairs stuck to the walls, some kind of metal stick thing stuck to the carpet I stepped on not even sure what that was. Sheets are cheap and scratchy you get a green thin bleached spotted blanket if you would even call it that with three flat sheets on a spring loaded bed let's not forget the pillows that looks like they came from the 99c store, only one towel for two adults no office call options on the phone in the room. Dusty headboard at the bottom where you rest your head. You can hear your neighbors using the restroom your headboard is up against the wall their bathroom is I'm assuming that's why they provide ear plugs and maybe the loud screaming people. read more

Bay Bridge Inn = A Polished Turd Pros -Close to AT&T Park -Free Parking -Right off I-80 Cons -Unprofessional (Check in was at 1pm, but waitied til 3pm for a room that still wasnt clean; had to use the restroom when I got there and opened the door to someones OCCUPIED room with laptop & purse out to use theirs *which I vehemently declined*; gave me a room reserved for a handicapped guest who booked that day as well so had to leave that room) -Dirty (sheets wernt clean, spots on the walls, dust) -No toilet paper to wipe my ass or shower curtain to wash -Spotty wi-fi signal -At&t data dead zone!! (t-mobile works) Overall....never coming back EVER! read more

See all

I never used that motel. But I live in the building next to it and I witnessed some interesting construction trick these guys using. While changing roofing these workers peeing into one of those pipes that sticking out from the roof. Funny anytime I see one of them urinating into that peeing pipe. I think those are plumbing vents and should be no problems. Just an extra smell :-) Fun fun fun. Next time I see it give them an extra star. Instead of wasting time and run to the bathroom, just pee right there! read more

After coming here for years and watching it improve, I sadly saw the bad side of what I value most in my reviews. Service. The place is doing good maintenance these days. But, when the painters got drops of paint all over my car, and I called Ricky to discuss, I only heard "call me back." I called back. He told me they covered my car. Well... Then how do I have paint on it? I was told he'd handle it and he had to hang up. $70 later, the paint is off my car. But Bay Bridge did nothing but tell me they would handle it. Hotels may look alike, but the service shows when there is a problem. This business admitted that they tried to protect my property, but they failed. Fact is, the Omni hotel was the same price, but I kept going to the Bay Bridge Inn. I'll not be back, after waiting 10 days for a reply and nothing. Sad. Small businesses should build loyalty, as I prefer the independent owners. Epic fail. read more

I stayed here a week over Thanksgiving 2021. Housekeeping never visited my room all week despite my request to the front desk and their assurance they would the next day. The carpet had stains everywhere and the toilet was not clean when I checked in. There was no duvet or comforter on the bed, and the towels were not soft. My room key-card stopped working four times during my stay. The noise was a constant irritation. People seem to use this place as a one night stop-over, but don't plan an extended stay as you will not be comfortable. The staff was surley and not helpful. They will never see me again. read more

I had to make a very late check in. The front desk was super cool about it. I called to confirm and they already knew me by name and were excited I called. I knew this place was going to be amazing. The room was perfect comfy bed, Nice pillows, perfect amount of pillows for two. They even had a refrigerator comes in handy keeping the drinks cold, NO BED BUGS, the carpet was clean not sticky or old, Heater worked perfect, Bathroom was the BEST!!! Nice water pressure and clean no left over hairs or messes from last guest. The area was nice quiet nothing is around here only a gas station and they close the market very early. Parking was the best! I got here Friday night I got a spot right in front of my room. This is a spot you must try do not let the cheap rates scare you. We walked at night no one messed with us or we did not encounter and shady characters around. read more

Was given this hotel thru Hotwire. And for the price this is a good nights stay in the sf area. Room was clean and there was a mini fridge and microwave in the room. Parking is free but limited and it's a first come first serve. Check in is at 3pm and checkout is 11a. Unfortunately they don't offer early check in even for a added fee. They did allow me to park and leave my car there for a few hours before checking in so that's a plus. read more

General: The first thing to know is that this is a budget, motel-style place. For that category and it's price, it is great. One of the cheapest places I found in that area AND parking is included. Unheard of. Parking is limited and could theoretically fill up, but for a Thurs and Fri night in December, there was no problem. It is also non-gated parking. There was a homeless guy wandering through the parking lot and looking through the recycling while we were packing up the car. He also poked through the housekeeping cart. Staff was quick to ask him to move on. Staff will tell you not to leave anything visible in your car, advice that we followed and had no problems. Location: Location is SUPER convenient to get into and out of the city easily via interstate 80. We were in town for an event at a space nearby, so that was great. The neighborhood is not desirable, but it is pretty similar to much of what much of the area is. Eateries are walkable within 1/2 a mile in multiple directions. Lots of different types of food. The room: Super small and basic. The king sized bed nearly filled the whole room. Nice tv and lots of channels. They fit a comfy chair and a desk space in there too. Good lighting in the room. PLENTY of plugs for charging and such. Bathroom lighting was not as good. We were in a handicap accessible room, so the bathroom was super spacious, but a little impractical in terms of lack of counter space. Nice, big mirror, but not tilted down, so I'm not certain it would be usable for someone in a wheelchair. Sound was definitely an issue. The walls were thin and the door even thinner. Anyone standing out in the parking lot packing their car or having a phone conversation was easily heard inside the room. Bring your earplugs if you are a light sleeper. Traffic sounds can be heard too. Our room was 2 back from the street, so it may be better for those set further back from the street. Amenities: Had the usual: hairdryer, shampoo, lotion, tissues, iron with board, coffee maker. Also had microwave, fridge, lap desk, free WiFi that worked just fine, which was really nice. Coffee maker in lobby, but no breakfast. Again, there is FREE PARKING. Staff: Here's where I was pleasantly surprised. I interacted with 3 different desk staff people over 3 days and they were all great. Maria was particularly awesome. Super friendly and helpful. She got me some hot water for tea bc I didn't want to use the room coffee maker (cause it would make hot water that tastes like stale coffee). She was the best. Housekeeping staff was very friendly and helpful as well. All in all, a great stay for the price and had all the things we needed. The staff really makes this place. If we need to be in that area again, we would totally stay there. read more

Great price considering everything else nearby is super expensive and on top of that.. FREE PARKING! Such a huge plus. The room was clean and had everything we needed, including microwave and fridge. If I needed to stay in the area again I definitely would not mind staying here again! read more

I work down the street from this establishment. I was walking my injured dog in his dog stroller down the street today and the hotel manager chased me down the street screaming expletives at me and threatening to call the police because I discarded of my dog waste in a trash can on his property. When I told him to feel free to call the police and walked away not really wanting to engage, he hurled a bag of dog shit at me and told me to go fuck myself. If you stay here, tell him I said hi. Also don't throw anything away in his trash can... read more

Came for the night and i was pretty impressed. The owner was very nice and beyond attentive in a good way! The room exceeded my expectations. The room looked completely remodeled. Very clean, microwave, fridge. Very close to At&t Park the owner even suggested to leave the car to save on parking on the day we checked out to avoid paying at the park. Cab ride less than 10mins away. Will recommend this place and definitely be back especially if we staying for a giants game very convenient! read more

Do not stay here! I woke up finding a bed bug infestation in BOTH of the beds in my room. When I called the manager, Ricky, he didn't seemed shocked at all and all he did was offer an apology and discount for next time, as if I'd ever go back! I asked for a full refund and he would not give me one, all he did was give me a bunch of lies about how and why he couldn't refund my money. He even had the audacity to imply that I could have brought in the bed bugs when there was a clear, full-blown infestation. I only got a 25% refund after hotel.com contacted him. The management clearly doesn't care about their customers or hotel reputation. The free parking is what persuaded me to book the place. That's a joke too! It's first come first serve in a tiny lot. The hotel owners park in back of guest and block them in. They also allow guest to park in back of cars blocking the entire lot! We just parked on the street to avoid the headache! Do not waste your money here!! Update: I got a refund 6 days later. It was only because I threatened to call health dept., BBB, and leave bad reviews on social media. I shouldn't have had to do all that in order to get a full refund. There needs to be a change in how customers are treated in situations like this or with any type of reasonable complaint. read more

This place is not the Hilton. It's not even really a Motel 6. BUT, it's relatively clean, quiet, easily accessible, and has free parking (a big plus in the city). So, my room has a coffee maker, fridge, microwave and broken iron. The AC works. I am a light sleeper and wasn't woken up by noise. The bathroom is clean and stocked. The room is obviously dated, and probably not cleaned daily, but I don't feel like I'm going to get scabies. On the downside, the bed linens were a little sketchy, and the bed wasn't super comfortable (but neither is my bed at home, so no harm there). By sketchy, I mean I found a hair on the sheets, but there were no weird stains or smells. Also interestingly, a day after our stay, both my husband and I got a case of pink eye, but there is no evidence it came from the hotel. There's about 12 parking spots here, first come, first serve. We took the megabus to the city, so no concern. There's a BART station about 1/2 mile away, and restaurants within easy walking. So, cheap, reasonable, easy. Not the place for a romantic getaway, but perfectly acceptable for a weekend of hanging out in the city. read more

First, I would like to thank everyone that wrote the past reviews because the reviews on Hotel.com didn't match up to what I read in YELP. We only booked this hotel because there was a convention in town and all the hotels in the area jump their price $550 and up. Everything was booked up and this was one of the only places that had a room at a descent price. This place was lower than a Motel 6 or Super 8 if that gives you a good comparable. When we checked in I was very skeptical especially with the hammering going on with the new construction addition for the neighboring condo. I almost insisted on cancelling our reservations once I saw the motel. Ricky, the Manager gave us the master key to check out two rooms that were available. The first room was a handicap room and was completely dumpy. The second room was at least on the 2nd floor and wasn't as bad but still dumpy. We were forced into staying because they were the only one with a room close to downtown. Ricky asked for our CC and he charged us for the entire stay upfront. Bay Bridge Inn is located in the middle of condos & autoshops and on a very busy 4-5 lane street next to the interstate. It is walking distance to Union Square proximately 10 or so blocks. Yes, it is close but a pain if you are carrying bags back to the room in the evening especially since the walk takes you through a shady part of town. I personally didn't feel comfortable at night by myself so I took a taxi. This motel was located in the middle of an upcoming area & the mission district. We noticed a car had a sign hanging in their window that stated there was nothing of value in the car. The Manager, Ricky, marked a map on areas not to go and told us to walk up the alley to the corner and walk straight to Union Square & Market. The alley is really a small neighborhood street lined with townhomes & condos but once you arrived at the corner, it changed to the mission district with auto repair shops which was very shady at night. I wish he would of told us to walk up two blocks to Peets coffee & QFC then walk up because it was an amazing difference with professional grabbing coffee and walking into Downtown. Let's talk about the rooms. Ek!!!! The rooms have great potential if they were maintained with care. The rooms' carpet looked very old and looked like they needed a good shampooing. The walls had crown molding but there was patch work on the walls that were poorly done and not repainted. The bathroom had smooshed bugs on the walls and door jams and the shower had lots black mold in the tiles. There was no hairdryer either. I asked the Manager for one and he handed me a dirty hairdryer with spots all over it and apologized saying they are in the process of having new ones installed. Simply washing off that one would of been fine. The towels were very old and dingy looking plus they had lost their fluff. They also smelled funny like they were only washed with water and no detergent or bleach. The shower head was installed around 5'7 so it was difficult to shower without bending over. Also, they didn't restock the toilet paper and left us with a half a roll. Now....to make matters worst, there is new construction going on next door that ran from 7am to after 7pm. It was extremely loud with hammering and metal pipes being thrown around daily. Plus, there was a drive by one night where someone threw out a TV out of a window at 2am. It was extremely loud that I got up to see if our car was broken into. There was an incident as well with the housekeeping staff that doesn't speak English. I had notified Ricky in the front office that I am leaving the room incase I had missed my turn for housekeeping. The Manager, Ricky asked me to tell the housekeepers directly. So, reluctantly, I did. I felt it was his job since it was his staff and we were the guest. So, I mentioned to them and they nodded as if they understood. I repeated myself just to make sure and they nodded again. That evening, the room wasn't done so I went to the front desk to ask for new towels. Ricky, the manager confronted the Housekeepers right in front of me and asked me to repeat what I told them. They denied it and then Ricky scolded them in front of me. I was so embarrissed and I was embarrissed for the staff. If he had told them directly and followed up then this issue could of been avoided completely. My friends that livein San Francisco saw where we were staying and told me that it wasn't a good area to stay in. I didn't feel safe at all. I slept with one ear open the entire time. We won't stay here again. read more

Just stayed here (3/29/15). First time for my gf and I in SF. Ricky at the front desk was very helpful and friendly. Although we already had a rough itinerary planned out, he gave us pointers on what streets to stay away from at night, other places to visit, and not to drive since parking is expensive lol. We're used to driving everywhere in LA. The room was nice, everything was clean and the bathroom looked relatively new too. Quiet at night. Free parking! That's a factor you just can't overlook. Hotel is just a few blocks from the cable cars and street cars so getting around town was easy. Overall great experience and great customer service! read more

The other reviews have pretty much said it all, but it bears repeating. I didn't think I'd be able to find a nice hotel for a reasonable price in the city, but the Bay Bridge Inn really exceeded my expectations. First of all, Ricky was incredibly welcoming and accommodating. He put traffic cones around my car since it stuck out of the parking space a bit, and helped me back out into traffic as I was leaving. The free parking is a great perk, and I felt that my car was safer there than it would've been on the street or in some of the garages in SF. The room was spacious, clean, and nicely decorated and I made use of the fridge, microwave, TV, and free Wifi. I will definitely be back! read more

See all

Nah, love... you should look a little further. Bay Bridge Inn rubbed me the wrong way in several ways: preparedness, cleanliness and trust. My experience: Similarly to what others reported about this place, the room had not been cleaned when I arrived at 6pm. The front desk folks told me they'd send someone to clean it in five minutes. I had nowhere to go so I waited on my motorcycle in the parking lot for about 15 minutes. No one came in that time so I took off for a drink. Upon return, the keycard didn't work to the room. I had to get someone to re-up the room card. The room was clean except for what appeared to be mold stains on the wall. The next morning I had the same problem with the card. Frustrating. The most galling part of the whole thing though was their deceptive pricing. I found out about this place using RoomSaver, a hotel guide available at Denny's and on-line. When I arrived the first thing I did was confirm he had a room that matched the coupon from RoomSaver. When I showed him the coupon for $59 he just said "no, we don't have that room". I was like: "but you said..." He interrupted me and told me he'd discount that exact room from Roomsave to $89. I took the deal just because I'd been riding the motorcycle since noon and had no energy to look further. I was a little annoyed but really, even $89 is pretty good in SOMA. I wasn't actually pissed until the next morning when he'd charged my card $115! When I started to ask he blurted out some incomprehensible description of why I didn't get the $89 rate. He tried to influence me to stay a 2nd night saying he'd only charge $79! He even said that he wanted my return business. Could anyone really be this brazenly deceitful? In all: this motel's duplicitous advertising that takes offerings of $59 up to over $100, is not endearing themselves to anyone. Couple that with their poorly maintained rooms and unusable keycards and it makes it just about impossible to imagine ever visiting this business again. read more

Do not stay here. Although they advertise free parking, it is "limited" to approximately 8 spaces. When we arrived, all spaces were full and there was a line of cars literally sitting and waiting for someone to leave so that they could have a parking spot. The front desk clerk told us that parking was limited and they had a disclaimer sitting in a plastic display rack on the counter stating that. (Not very helpful when the reservation is made online). I called Hotels.com from the hotel and was told that they confirmed with the hotel via telephone that there is free parking, so they wouldn't help us out cancelling our reservation. I had to either stay in the room or forfeit my 239.99 for the room for the night. The front desk clerk told me to park outside the hotel property on the street, and that many of their clients find parking on the street. There was no street parking. This is SOMO San Francisco. About thirty minutes later, a spot on the street opened up and we were able to park and finally check in. Wouldn't you know it, the next morning I had a parking ticket for $76 on the windshield of my SUV, and it had been broken into and a backpack was stolen. When I contacted the hotel to see if they wanted to pay my parking ticket, they, of course, refused. I am extremely disappointed with this property. I gave them every opportunity to try and make this whole fiasco better, but they flatly refused. Here is their response: "We are aware of the situation and regret to inform you that we are not subject to reimburse you for this matter. Parking is free and based upon availability, as stated upon your check in. We are aware of the street parking and explain to our guests to check the street signs to avoid any street cleaning penalties. We apologize that you had to experience this during your stay with us, and we hope that this doesn't deter you from choosing to book with us again. We appreciate your stay and hope to see you again." It's difficult to know that there is not actually any parking at the hotel when they don't tell you until you check in. Further, they also charged me two (2) payments of $150 for "incidentals" (although there is no mini bar or anything else to purchase in room) that stayed on my bank account for three days before dropping off. This place is awful based solely upon their customer service. (As I was checking in, the people in front of us had reserved a room with two beds, however were given a room with only one. They were told by the same front desk clerk that it would be an additional $250 for another bed). read more

Ricky was a nice enough guy, but I simply would NOT recommend staying at this place. I was looking for a cheap hotel around the corner from Manor West. Nothing special, just a place to take a nap at and get a few hours of rest after hitting the club. 1. The advertised price was $X online 2. When I arrive, they adjust the price for various reason and add another $20 3. When checking out, I find the Tax and 'Service Fee' was an additional ~$25, bringing my total to almost $50 more than what we anticipated. (We could have stayed at the Westin or W for about the same price, and instead were at a run down motel with some other issues, which I'll outline below) Considering you can stay at a MUCH nicer hotel for around the same price, it would be best to avoid this basic side-of-the-road motel. On top of that - there is obscene Construction going on outside - which started extremely early and goes on all day. Think you're taking a nap? Yeah right. Even getting sleep in the morning was tough enough. When I mentioned some kind of discount for the ridiculous construction, I was basically ignored. For 75$, this place might be worth it - you save a few bucks for a simple motel. But with all the markup and extra fees, along with construction, you'll find a better deal and better sleep elsewhere. read more