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Scootaround

Scootaround

(5 reviews)

This company is a joke. Needed a scooter for a weeklong trip to San Francisco. The scooter was…read morescheduled to be delivered at 2:30 on Saturday. We get to the hotel and it is not there. Call the number and they say they can't get in touch with their warehouse, because we arrived a little late and would have to call back in the morning. Call back the next morning (must have the scooter that morning) and first they claim they do not deliver on Sundays, then they say they are trying to reach the driver from the day before, but he is at church. The driver then gets back to them and he says he delivered the scooter to the hotel on FRIDAY and said a rude woman told him to leave it in a banquet room. So we are on the phone with the delivery guy searching the hotel with the hotel engineer and the manager for a mystery scooter. Then another Scootaround employee calls me and says they are bringing another scooter to me. Fast forward a week later, we are leaving to fly home. I arrange for the scooter to be picked up at our hotel at 8 am. Getting on the plane at 10 and the hotel calls me because, you guessed it, they have not shown to pick it up. They literally cannot provide the service their company claims to provide.

The terms of the Scootaround contract places responsibility on the renter as to whether a scooter…read morewill fit a ship's cabin. Accordingly, I found out that the cabin doors on the Island Princess cruise ship open up to 23.5 inches. So, we specifically ordered their model C-2 electric wheelchair for my wife with a 16" seat and 21.5" overall width (which would give an inch of clearance on each side.) Instead, they delivered a model C-1 with 18" seat and 23.5 " overall width. So for our 16 day cruise we had to scrape the paint off the door jams and/or knock off the side panels of the chair every time we exited or entered our stateroom. We notified them from the ship via our travel agent who never got a return call from their "customer service" dept. No apology or acknowledgement of their error. No rebate/refund of any kind. No nothing.

Bay Area Vitrectomy - mobilityequipment - Updated May 2026

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