We recently had new countertops installed in both our kitchen and bathroom. At the beginning of the process, Juan came out to meet with us on site, at our home, which was very convenient. From our first encounter, Juan instilled in us a rare level of trust and confidence. For this reason, we decided to engage Bay Area Stone & Tile for the job.
Juan subsequently met with us at a supplier, to examine materials together. When that supplier did not have what we were looking for, he drove to another supplier, to meet with us there. We were impressed (amazed, really) by Juan's patience and genuine commitment to working with us, to help us find a material we liked.
After the second supplier turned out not to have what we were looking for, Juan provided us with information about additional suppliers. Some were a bit out of the area but Juan had no hesitation in offering to pick up materials farther away. He answered all our questions patiently and thoroughly: by email, phone and in person.
After we finally found what we liked and paid for the materials, Juan promptly made the trip to pick everything up, explaining that he makes a point of doing this promptly, to minimize the possibility of damage to materials as they are sitting around awaiting pick-up. He gave us excellent instructions about making arrangements with the supplier.
Juan and his team then worked promptly and efficiently, ultimately producing countertops that showed excellent craftsmanship and giving us exactly what we wanted. Juan kept all of his promises: always showing up when he said he would and completing the various stages on schedule. In fact, he went beyond the call of duty, so to speak, by doing numerous extra things for us (at no additional charge).
But beyond the amazing patience and kindness he showed throughout the process, I would mention two other points:
First, we always had the feeling with Juan that he was genuinely concerned about our best interests, the same way a good friend or family member would be. This is something one rarely encounters with contractors.
Second, the post-purchase customer service that Juan offers is truly exceptional. Several weeks after the job had been completed, we noticed that some settling had occurred and notified Juan about this. He promptly took the time to come back to our residence to do a superb job of recaulking, after explaining that this kind of settling is normal. He also addressed some other questions that had arisen. Frankly, I was embarrassed about the big bite out of his schedule that all of this was taking but Juan never rushed or looked at his watch or answered his phone when he was with us. He was completely focused, "in the moment," on helping us resolve all our questions to our complete satisfaction.
The countertops are beautiful and the experience of getting the job done was more pleasant than we could have ever imagined. And we got the work done at a great price, too.
In short, Juan is both a top-notch craftsman and a gem of a human being. If you have the good fortune to engage his services, you will be lucky indeed. read more