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    Bay Apex Mortgage

    5.0 (23 reviews)

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    Review Highlights - Bay Apex Mortgage

    We worked with Ka-Yi to refinance our home mortgage and are extremely pleased with how easy the entire process was.

    Mentioned in 18 reviews

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    Esther Chien - The Loan Story - Esther Chien

    Esther Chien - The Loan Story

    (184 reviews)

    West San Jose

    Service requested: Refinance We first connected with Esther…read morea few years ago and never forgot how professional and genuinely helpful she was. So when it was time to refinance, calling her was an easy decision! Esther makes what could be a stressful process feel easy.. She explains everything clearly, is incredibly responsive, and truly has your best interests at heart. She and her team stayed on top of every detail from start to finish. Quality: Top-notch service and attention to detail Value: Excellent guidance and a smooth, stress-free experience Highly recommend Esther and her team!

    We just closed and funded on our latest deal today, and I want to take a moment to recognize Esther…read moreand her team for an exceptional job. In this business, execution and timing are everything--Esther and Paul delivered on both at a very high level. From initial structuring through funding, the process was handled with precision. Communication was clear and efficient, expectations were managed properly, and any complexities were addressed proactively without slowing down the timeline. That level of control over a transaction is not easy to find. What stood out most was the ability to navigate the deal strategically while keeping everything moving forward. For anyone operating in real estate investment or development, having a lending partner you can rely on is critical. Esther and Paul has proven to be exactly that. Looking forward to doing more deals together.

    Stephen Wong - Bayone Reic - Same

    Stephen Wong - Bayone Reic

    (204 reviews)

    North San Jose

    Stephen went above and beyond during mine and my boyfriend's first home purchase. He was super…read morecommunicative and even connected directly with my agent to ensure everything went smoothly. We recently had the opportunity to refinance and without hesitation, Stephen reached out directly to us as soon as he noticed rates were coming down. We did not need to chase him for it nor constantly inquire about it--he just felt like it was the right time and reached out! I'm very grateful for Stephen and his team and will definitely be referring him to our friends and family.

    Based on his numerous good reviews, I messaged Stephen early last August about the possibility of…read moregetting a United Wholesale Mortgage (UWM) 15-year fixed home loan at 1.99%. This was a new program announced by press release, which I read about in a Yahoo! Finance article, through a link on Google News. Having worked previously in real estate and finance, I knew what the key points were to our situation, so I included those in the message to Stephen, asking whether he would be able to do the loan. Stephen responded abruptly by saying that he would have to talk with me by phone, to discuss "details." After I called him, he proceeded to try to browbeat me into accepting a different program at a higher interest rate. His approach was to use old-fashioned psychological pressure tactics, along the lines of: "Are you so naïve that you think you could actually get such a loan? That rate is just a teaser that you would never actually get." He was crude, demeaning and even insulting. I informed him, politely, that I had a background in real estate and finance, so I was not naïve about these things, offering him one last chance to do business with us, if he was so inclined. But he insisted that the loan would not be possible for us, so I thanked him and said goodbye. Shortly thereafter, I found a straightforward loan broker who in fact did the loan for us, on exactly the terms I had in mind: 1.99% 15-year fixed, with a reasonable fee. We closed in less than three weeks and none of the things that Stephen said were obstacles turned out to be an issue. I am pleased to report that my wife and I are now enjoying substantially lower monthly payments. BOTTOM LINE: If you want someone with an "old-school" approach to sales--involving psychological games, pressure tactics and absence of transparency (resulting in your not getting the best deal that you could)--Stephen Wong may be a good fit for you. Anyone interested in connecting with the straightforward broker we ultimately used is welcome to send me a private message, as I'm not allowed to include that information in my review.

    Sheila Perez - New American Funding

    Sheila Perez - New American Funding

    (172 reviews)

    North San Jose

    My husband and I worked with Kim and Sheila to buy our first home, and both were phenomenally…read morehelpful throughout. From the beginning to the end of our homebuying process, they were informed, communicative, and amazingly resourceful. As newcomers to the homebuying process, we had a lot of questions; they answered promptly and thoroughly every time, always in terms we could understand. Ultimately, we closed on our new home without any major issues along the way, and I don't know how we would have done it without their genuine kindness and support. Also: if you are an animal enthusiast, ask Kim about her dog to receive some extremely cute pictures guaranteed to take the edge off the stress of buying a home. We would not hesitate to recommend Kim and Sheila to anyone buying a home in the San Francisco Bay Area - it is hard to imagine a better experience than the one we had. Thank you, Kim and Sheila!

    Sheila and Kim are hands down some of the best loan officers I've worked with…read more They helped my client purchase his first home smoothly and closed the transaction in under 18 days on a nearly $900K deal. That kind of speed and execution is rare. Their process was incredibly streamlined, communication was clear throughout, and they stayed on top of every detail from start to finish. Most importantly, my client felt supported and confident the entire time, which made a huge difference for a first-time homebuyer. As the realtor on the transaction, I truly appreciate their professionalism and efficiency. Looking forward to many more deals together.

    Mortgage Magic - Laura Wells face painting for a community project

    Mortgage Magic

    (41 reviews)

    Downtown

    My boyfriend Alex recently went through a mortgage refi, and it was a smooth process, THANKS TO…read moreJOE ADAMSON! As a first time homeowner, Alex was going through a very stressful time not knowing where to begin or what to expect... but Joe was extremely helpful and patient with Alex, especially with explaining the entire process to him. He was always responsive with emails and phone calls, and even called Alex from time to time to check up on him and see how he was doing. The process took a while, but Joe got the job done. My boyfriend is not one to write YELP reviews, but he asked me to write this review on his behalf because he TRULY believes Joe is great at what he does. If you are looking for someone to guide you in the right direction, We HIGHLY recommend working with him!

    If I could give Mortgage Magic (MM), Doug Jones and his team 10 stars, I would. My husband's family…read morehas known Mr. Jones for over 20 years now. MM helped his parents and two older brothers purchase their homes. In 2011, MM helped my husband purchase his first home in the Fremont area. We've lived there for 5 years now and love our community. Since I was not very involved with the purchase of our first home, I had only heard of Mr. Jones' professionalism. This time around, I got to experience it first hand when my husband and I decided to purchase an investment property in the San Fernando Valley. Mr. Jones went above and beyond to help us with this purchase. I will share that my husband and I were committed to purchasing a home down in the Valley in order to help my parents live closer to family and my siblings. They were living out in Palmdale, CA but were not very happy. From the get go, Mr. Jones demonstrated an upmost professionalism and work ethic. The difficulty with the purchase involved the timing and location. Mr. Jones and MM were in the Bay but we wanted to purchase in LA. But that didn't stop Mr. Jones. He came down to visit some homes with my husband and me. He called and dealt with some pretty unprofessional people just to ensure we got the best deal. He even came down with his wonderful wife, Trudy, to LA despite being ill in order to be present the day of a property inspection. Boy are we glad he was there! He was honest about the condition of the property; it wasn't worth our time. After 3 failed offers, we finally found the perfect home. Mr. Jones and MM were prompt, responsive, and drove down to look at the property when my husband and I couldn't due to our work schedule. Some may think we are crazy, but we didn't even look at the property in person before purchasing! But that's because our family in LA had seen it and because we had trust in Mr. Jones and his team to do right by us. And right by us they did. We are so incredibly blessed with our new home down in LA. It's been about 2 months now and my parents live comfortably. My father was so impressed with Mr. Jones that he decided to retain his services in order to sell his home in Palmdale and move back to the Valley into the home we had just purchased. Let me tell you a little about my father. Please excuse my oversharing but this is a man who lost his home to a foreclosure in 2008 during the mortgage crisis. This is a man who was priced out of the Valley and had to move out to high desert area in order to own a home. My father, a very kind man, doesn't trust just anyone because of his experiences with shady real estate agents. But my father saw the quality and professionalism in Mr. Jones. My father is a monolingual Spanish speaker, and Mr. Jones made sure that someone who spoke Spanish was in constant communication with my father. This is what it's all about ladies and gentlemen: Providing access and quality services to everyone regardless of language, race and creed. Beyond all of this, Mr. Jones and his team have shown that they are simply high quality human beings. I write this review today from the comfort of my home in the Valley, where I now get to see my parents living happily and close to our extended family. We are just days away from closing on the sale of my father's home and we couldn't be happier. We are truly blessed to know Mr. Jones and his team at MM. Please don't hesitate to reach out in case you have questions about my experience. I can't write more because this review is already longer than most according to Yelp. But rest assured that you are in good hands with Mr. Jones and his team at Mortgage Magic. My family and I owe them a great deal. Thank you, Doug and Mortgage Magic for all that you have done for us.

    Bay Apex Mortgage - mortgagebrokers - Updated May 2026

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