We have just had the worst experience from this company . we entered into a contract with them in good faith. It became more and more obvious that they were unable to complete the removal satisfactorily.
They took our money and proceeded to take 4 attempts at transporting our house contents over a distance of half a mile.
They placed our furniture into storage after stating that it would only be for one day and two nights In actual fact our furniture was stored over a whole weekend. Instead of it being stored from thursday to Saturday it was stored until the Monday, no discussion of extra payment for storage was mentioned. It transpired that this particular storage facility is closed for the weekend. We therefore, were unable to obtain our entire house contents until the Monday.
Apart from the storage mishap each pick up time was missed by a number of hours. On the day of completion they did not turn up until 6.30 pm.
My husband is a vulnerable person who suffers from advanced parkinson's, he was made to pay an extra storage charge of over £1000.00 otherwise the team of workers could not complete the job. My husband had to travel to the bank to arrange payment.
A ballustrade was damaged in our old property our fridge freezer was scratched and the stair carpet in both properties had muddy marks .
In total we paid over £3000.00 for a service which was well below expectations. The overall management of the removal was appalling with misinformation about times and storage arrangements from start to finish.
The upset was considerable not only to my husband and myself but also to our purchasers who had to wait for us to remove the internal and external contents of our property for 2 days.
We have heard nothing from baxters. read more