Unprofessional service
When they arrived, they did not use suitable packaging etc which lead to 7 items of furniture being damaged in the move (not all of this was flat pack furniture some being from Barker and Stonehouse which was damaged) The damaged flat pack furniture was not due to being flat pack and not going back correctly, it was damaged due to poor handling and assembling
After many times contacting back and forth they sent someone out to try to fix the problem with white nail varnish which we wouldn't not accept this was a suitable repair. They then refused to do anything and we proceeded to take them to the small claims court
We went to small claims where we were awarded compensation for the damaged furniture. There is a clause in paperwork to say they would only pay £40 for each item of furniture damaged - lucky we were not given this paperwork by P&M movers so received more than the £40 per item. After the claim was successful, they only paid half the amount on time. From our experience we will not be using this company again as they did not follow their own procedures set out in the offer letter and did not carry out a professional service read more