John Mason International -- A Masterclass in Broken Promises and Deflection…read moreWhen my mother passed away, John Mason was entrusted with shipping a carefully selected group of her belongings from the UK to Australia -- the pieces I had chosen to keep, sentimental items that mattered. They knew this from the outset. They failed at almost every level. The damage was staggering: - 4 of 7 furniture pieces (nearly 60%) arrived with substantial damage - 23 of 36 framed pictures (64%) were damaged - 20 of 25 boxes (80%) arrived with significant damage and multiple broken items inside This wasn't bad luck. A clothes horse was wrapped with zero structural support -- predictably crushed. A butler's tray was physically forced into a box 20cm too small, splitting the wood and breaking the hinges. There is no way the packers could have failed to hear the wood cracking as they forced it into a box that was plainly too small. Framed pictures were packed together with ornaments and no padding between them. Glassware was wrapped inconsistently -- wrap one, leave one -- even in boxes marked fragile. Even John Mason's own Australian partners were visibly shocked at the state of it. The complaint handling was worse than the damage. - The International Sales Consultant, who sold the service with great promises, vanished the moment the contract was signed -- not a word. - The International Move Manager's response to a detailed damage report was to forward an insurance form and -- I kid you not -- follow up asking me to complete a feedback survey. - Operations fobbed me off. When I finally escalated, their "investigation" consisted of asking the packing crew whether they'd packed well. Unsurprisingly, the crew said yes. That was it. That was the investigation. - I sent a detailed rebuttal with documented evidence, photographs, measurements. The response? Silence for over a month. When the Group Export Manager eventually replied, she simply restated that the crew were "experienced professionals" and they stood by their work. No engagement with the evidence whatsoever. - The CEO then stepped in to say he was satisfied the complaint had been handled "appropriately and professionally" -- and helpfully suggested I contact the British Association of Removers Consumer Affairs team. What he didn't mention? He sits on their board. Draw your own conclusions about the impartiality on offer there. The unexpected costs were a particular sting. I understood I'd paid for a door-to-door service. Instead, I received not one but THREE additional invoices from the Australian partner -- totalling considerably more than advised, including a charge for a "long tramp" for less than 25 metres from truck to door. They refused to deliver until every invoice was paid and threatened storage charges if I disputed. My late mother's belongings were effectively held to ransom. A warning on insurance -- please read this carefully. I asked John Mason directly whether I should list every individual item or group them. I was explicitly advised to group them, particularly for categories like kitchenware. With hindsight, this was disastrous advice. The insurer calculates payouts based on the number of items listed against total declared value. If you under-list, you under-recover. List every single item -- every bowl, every glass, every utensil -- with an individual value. It feels pedantic. Do it anyway. John Mason's guidance cost me significantly in the claims process. The pattern here isn't a run of bad luck. It's systemic. - Feedback is collected at the point of uplift -- before your goods arrive and before you have any idea what condition they'll be in. - Complaints are deflected to the packers themselves. - The CEO rubber-stamps the process. And the suggested independent body isn't independent at all. I paid for expertise, care, and support. I got none of the three. If you are moving sentimental items, irreplaceable belongings, or anything that matters -- please look elsewhere. (Can provided photos and email with redacted names to readers if it helps in your assessment. These are the same as shared with company during my complaint communication with them, that were disregarded)

I used John Mason's to move to Los Angles. I found them online from all the positive reviews they…read morehave been given on various expatriate forums. I have moved over 5 times internationally with the whole family and they have been the most competent movers so far. Their staff were friendly and efficient and my 40ft container arrived on time with no damages. We had a small air shipment too which was slightly delayed as it was held up in customs in LAX, but I believe this is outside of their control. In the past I have all sorts of stuff broken but these guys clearly knew what they were doing. Highly recommended.

Best moving company in St Helens definitely 5 Stars very polite and professional hard working guys…read moreat Call Gula services LTD

I was looking around to have my garden furniture removed and came up with waste wizards and phoned…read moreand spoke to Ryan who was very helpful nice and kind bloke to speak to sorted out my issue next day and was collected on time no hassle John driver was very nice and kind person and will use again definitely save their number and very reasonable price and highly recommended keep up lads with good work.

Fantastic service from Zebra Removals when they carried out our removal. They were recommended by…read morefriends who had also used them for their house moves and I'm so glad I went with them. Nothing was too much trouble for my removal guys on the day and they made moving our belongings into storage look easy even though it was quite a job. I'll certainly be using Zebra Removals again and wouldn't hesitate to recommend them.

First-rate service! So glad I found Zebra Removals. Jonathan and his team were efficient, neat, and…read morecareful, removing all items (big and small) without leaving any marks or scuffs on walls and floors. I was pleased that they were "coronavirus aware," wearing masks and maintaining distance. I was really impressed, and would cheerfully hire them again. I recommend them without reservation.

We used these guys for an office move, we got Paul and Paul and they were very prompt and friendly…read moreguys. They were very helpful and even accommodated some last minute requests. I would highly recommend them.

Booked this Company for an office removal on the basis that they are a long standing and well…read morerespected Southport business. I haven't been disappointed. They carried out the move in a professional, courteous and timely manner. The three staff members were cheerful and hard working and nothing was any trouble for them. Price was reasonable and I would recommend them

what an incredibly rude man i had the misfortune to speak with at david halsall removals…read more i am a 23rd year girl who rang some weeks ago requiring about his service for my first move from my parents home to my own initially had to leave a message on their ansaphone - never heard any more arranged my move with some friends eventually but srtuggled to get a 3 seater sofa into my apartment - only because someone gave me his name did i ring back to see if he could help in any way - i understand its a really small job however the rudeness and disgusting attitude of the man i spoke to when asking if they could help in any way ensures that theirs will not be a company that myself, family and large circle of friends would ever contemplate using them for further moves in years to come. Obnoxious arrogant man

Absolutely brilliant service! The team arrived on time, fully equipped, and worked incredibly hard…read more My rented flat in Warrington looked spotless after the end of tenancy cleaning. The landlord was impressed, and I got my full deposit back. Highly recommend!

I was lucky enough to receive Bacters of Lancashire flyer through my door. I found them to be…read morefantastic on every level. We could not get an affirmative answer to our moving date til 6 days before. Chris said don't worry we R use to this I was really panicking.. I confirmed the date as sooon as we had it. They were punctual , professional, polite and nothing was too much trouble. I moved into a retirement property and even the manager said she had never had such a polite and good crew. So well done to you all and if ever I find someone in need of a removal I would not hesitate to recommend you.