Amazing staff. Very knowledgeable and just great patient care...you don't have that everywhere

Was a patient for a couple of years. A technician at a routine exam told me there was an issue they wanted to explore further. I had to schedule a second exam, take time off of work, and return. They put me on a machine, one that I had already been on, which took 5 minutes. The doctor, who was with me for about 2 minutes ( most of which was spent talking about non vision niceties) to review the chart and let me know there was nothing wrong with my eyes and the test was merely to make sure. When I got the bill, which I got because I was now a "patient " and not a routine eye exam, I paid it but questioned the need for the second appointment as it could have been handled at the first appointment. Shortly thereafter I got a nice letter telling me they no longer wanted me as a patient. Lesson learned. Don't question the technician or the doctor or the bill. I don't buy my glasses there as they are many times the price of other optometrists anyway. read more

I made a mistake by checking in 9 minutes late, My husband and I both were sitting outside waiting on our appointment times. When I realized my mistake I ran in the office and apologized for being late. According to their clock I was 10 minutes late and they do NOT see patience that are 10 minutes late. I asked the person at the counter to please speak with the doctor since I needed this appointment. I was TOLD NO, no exceptions. We had driven over 45 miles round trip for this appointment. I asked to speak to Dr. Baxter and was told he was busy. I asked them to have Dr. Baxter call me...I have never received a call! Be careful who you trust your eye care too. I was very upset and they were VERY RUDE! read more

I saw the lady doctor there who did nothing but argue with me the whole time. She said my previous doctors misdiagnosed me. She convinced me that I needed new glasses. She gave me the wrong prescription for glasses and when I tried to make an appointment to go back in, they said I had to wait 6 weeks because it takes that long to get used to a new prescription. ??? She also started me on Restasis and I was in pain for weeks. When I called to make another appointment (for the pain) they said that was "normal." They would not let me come. Then, when I finally had my appointment she said "well you should have called me." I said "I did." Then she said "you should have taken a picture" and I said that I did and showed her the picture. Then she said "well that's not that bad. She gave me another new prescription for a second pair of glasses and that was wrong again. I have never been able to use the glasses. A thousand bucks down the drain. Patricia M read more

Baxter Eye Care is awesome! My wife and I have been seeing Dr. Baxter and his staff for many years now. Dr. Baxter is very friendly, communicative and helpful. He's pleasant to talk with and has excellent bedside manner. Dr. Baxter's team gets you in and out quick and has been very helpful with contact prescriptions and eyeglass prescriptions. They even have a large selection of eyeglasses on site in their showroom. I highly recommend Dr. Baxter! read more

Very expensive compared to other places. Horrible customer service after they get your money. Good luck even getting a response from them. There are far better options in New Bern for price and service. read more

Dr. Baxter and his staff are wonderful! A little backstory...I'm new to this area, and not knowing who to go to, I just selected a random optometrist office that I had seen when passing by. I had a bad experience there, with an unprofessional doctor and three failed attempts at perfecting my glasses prescription. I knew I had to try someone else, and I was so glad to have found Dr. Baxter! First, every one of his staff were very friendly and helpful. Dr. Baxter was amazing, very nice and professional. He spent a good deal of time with me, checking and double-checking my vision. I knew that he cared very much that I got the most accurate Rx possible. I then had Crystal help me pick out frames. She, too, was very helpful, allowing me the time I needed to find the right ones. She picked out ones that fit my description of what I was looking for and I kept trying them on until we both settled on our favorite! When the glasses came in, the vision was PERFECT! Dr. Baxter nailed it! April helped me with the fitting and I now have glasses that provide me with exceptional vision and fit perfectly! I am so glad I found Dr. Baxter's office. I highly recommend them! read more

I choose this optomistrist because they claimed on the phone to be the least expensive for an eye exam. The doctor was very nice and the exam was as expected. The assistant who helped me pick out glasses was also very nice. I paid for everything in full at the time which turned out to be more than $450.00 (a lot in my opinion, but it did include everything). Then I received a bill from them and when I called about it, I was told some nonesense about $40.00 extra for "refraction" by the woman who handles their insurance, and that I "should not have been told the price of $119.00 for the eye exam." It was a load of cod's wallop. She finally said she would drop the extra charge (oh, really, why I'm so grateful you're not taking my first born!) and then she very rudely hung up on me. I will never go back there. read more