Neto, a technician, came to our house to fix a fridge. He suggested we get a part to help the fridge cool. We purchased it, but it wasn't working. Neto said he'd come by to replace the part and we waited and nothing. He said he would come by another day, we waited and a no show again. He did it once more. When he finally decided to show, we wanted our money back because his service was just not the best and he wasn't willing to help out at all. He refused to give us a refund. But worst of all, NETO never apologized for his incompetence. read more

Don't know why you would ever call any other Person in Madera or Fresno these guys are great They first came to my house to fix someone else's screw up through American Home Shield, they just happened to send Bautista out and the owner went OUT of his way to fix what they screwed up liked their professionalism so much that I didn't get their name I looked for them for over 2mths and found it was them they came out ASAP these guys are the BEST! read more

Initially my interaction with Julio was all things positive, that is until a plumber and my handyman pointed out some issues of concern regarding the quality or lack thereof of the materials Julio used. The first thing my handyman discovered was a gas leak in my attic, which I would've never discovered had he not been up there during the installation of a wifi thermostat. Although Julio came out for the gas leak, he has not responded to the other two issues I have reached out to him for. Per my plumber, Julio did not install the correct hoses and fittings and per my handyman the material Julio used for the insulation process has since deteriorated. I have repeatedly attempted to reach out to Julio and as of this review he has not returned so much as one call nor had he replied to any of my text messages. read more

Fabulous response time!! Less than 5 hrs from my request through American Home Shield (home warranty) to having our heater repaired!! Julio (owner) was on time, proficient and professional just like a year and a half ago. Just like July 2019, I highly recommend this company for air conditioning and heating repairs! Very satisfied! read more

I spoke with Julio about my swamp cooler not working. I ask him if he can take a look at my cooler when he had time on his busy schedule. Julio went to my house on lake street. The issue was a water pump and leaking lines. He diagnosed the problem right away. Julio was fast and accurate in fixing the issue. Thank you very much read more

Stop. Window shopping and call them. They are studs! Talk to Alicia as she is the brains of this operation! We had a home warranty issue and they got in and got our rental property back up and with heat fast! They were (Luis & Alicia) straight with me on the cost, and are not money hungry. They told me that they would bill me after the job was completed to My satisfaction. Who does that? I am used to companies asking for a deposit and wanting $ before the job is complete! Highly recommended. No BS just action. read more

AC went out and contacted Bautista's. Returned my call promptly and was at my house within 30 minutes. My entire system had to be replaced. They were able to do it the next day. Reasonably priced. Would use again. read more

These guys are awesome. They have gone above and beyond to help us even when the warranty company wasn't. I highly recommend this company

This company installed a new thermostat for us through AHS 5 months ago. I have since cancelled my AHS contract. Today I turned on my heater to find that the A/C kicked on instead. My disabled husband called him and explained. He said he would honor the install and send someone out tomorrow. He just called back to say his warranty is only 30 days and will not send anyone out to fix their error. I would not recommend this company at all. read more

TERRIBLE TERRIBLE TERRIBLE. I called and scheduled an appt on 7-22-22 for 7-29-22. On 7-29 I called early at 8am to confirm what my appt time was. I did not receive a call back until 10:45am, and when I spoke with the lady on the phone, she was unaware of the appt, even though she was the one I booked the appt with. When she looked it up, she found the appt time, and was trying to get a hold of a technician to come out. After being unsuccessful reaching one, i just had to cancel. The whole place seems extremely unprofessional and a total waste of time. I never leave reviews, but felt compelled in this case read more

My AC was acting up and I already had a guy to come and fix it. However he never show up and I spend the whole day trying to get another appointment from someone else. And everyone make me wait for days. But when I call these guys, they were doing a big job and they came to help me even though they were in Madera I think and I'm in Fresno. They did a great job and gave me a very good price. read more

I had a condensing fan at my mother's home in Kingsburg that was not working and put in a request on YELP to find me a quote with 5 different air conditioning companies. Julio from Bautista's was the first one to call me back. They didn't charge me anything to make the inspection visit and were available in 2 days to do this repair before it gets warm. I have worked in industrial maintenance for 17 years and believe they treated me fairly and priced the repairs very fair as well. They did such a great job I hired them do preventive maintenance on my system and they found that I had a low charge, and gave me some insight on the future needs for my system. My wife handled all the visits and spoke highly of how they scheduled their time and treated her. I will hire them again and would recommend them to anyone. Great job Bautista's! read more

The response was very prompt, and the technician was very knowledgeable, professional, and able to make recommendations based on experience. Two different companies before only came, replaced a part, and got paid, only to have the same part break again within a couple of years. Julio's recommendation had a different approach, on which multiple parts would have to be replaced to prevent this issue from continuing happening. I will continue to use Bautista's services and will highly recommend them. read more

Bautista's came to the rescue after we had a horrible experience with Rose Heating and Air. They were able to quickly get our AC running smoothly again. Their customer service is excellent and so refreshing after the horrible customer service we experienced with the other company. Thank you Julio for saving us! read more

I am not happy with this company at all. It is damn hot in Fresno the past few days. The AC went down on Wednesday afternoon. Request a service in and because they are extremely busy, they might not make it on Thursday. That is understandable. They finally showed up on Friday evening. They identified that they need to buy the parts but because it was 6 pm, the technician wasn't able to get the parts and would have to wait until Monday. Okay, I put my patient in. And then when Monday came, the technician already ordered the parts and apparently could not do it that Monday afternoon because it was hot. So he scheduled for Tuesday at 9 am instead. WTF? I have been in a hot oven house for 5 straight days and you cannot do it on Monday. I am losing my patience here. Now I have to wait till Tuesday for them to come and fix it. This HVAC technician is wasting my time and I would not recommend this company at all. read more

My AC had been giving up since last year, and this Monday night, it completely went out beyond repair. Tuesday morning, I went on yelp, looked up local AC business and requested a quote from several companies for a new unit (condenser/core). Seconds after pressing submit, Bautista Heating called my cellphone and offered a free estimate and would respond to my house later that morning. Julio the owner arrived, looked at my equipment and gave me a free estimate for parts/labor. After having several companies respond to my house to provide me with quotes, Bautista was by far the less expensive with good quality products. Every other company that I got estimates from gave me expensive prices and would be able to perform the job weeks ahead, due to being booked. Bautista Heating did the job the very next day and my AC was up and running with a new system in no time. I would definitely recommend this company to everyone. Without any additional charge, the owner installed a new digital thermostat, replacing my outdated one, even though it was not part of the deal. Thanks a lot Julio. Great work!!! read more