Reached out to On Target they responded quickly. They came out and provided a no-pressure proposal…read moreand told me about their company. They are a small family owned and operated business. Their rates were reasonable and fair, I hired them for service a mouse problem. The owner provided me his cellphone number to text with any questions or concerns. They were out quickly to start services, the son came out to provide the first two rounds. He is pleasant and professional. All of my interactions with on target have been friendly and relaxed, they want to ensure you're happy. I would greatly recommend this company.

Very knowledgeable and fast. I had carpenter ants and no matter what I used I could not get rid of…read morethem. They said it would take about a week after treatment and they were right. No more carpenter ants in the kitchen. And I don't see many outside either.They found the source and took the time to educate me on them. I would highly recommend.

They provided a detailed explanation of their service model. They also sent this very quickly. They…read moredid not provide an estimate, which I can understand since they have not been to my house.

We have a hundred year old house and have some seasonal pears that go along with that. I saw the ad…read morefor Rose Pest solutions on Fox 6. We wanted something pet and people friendly. I called and got talked into the maintenance package. I asked right away if I could cancel at anytime. She said yes but didn't explain there is a $150 termination of contract fee. It's important to read disclosures when you get them. We decided to do it because the monthly fee adds up to what you would spend at Starbucks for a month. And then they take care of all bug problems you have like around the exterior as well as the earwigs and any other household pests you encounter included. We have a follow up in 2 weeks. They send you a prep sheet of how to make your house ready for your service. We put our pets in another room for a hour. There was no smell or residue. Our person was professional and explained the whole process.

Four months and still no bed bugs!!!! He answered a lot of very pesty questions and several calls…read morewith patience, honesty, professionalism, and a great demeanor. He did a great job of educating me on how to recognize if they come back and how to keep them from coming back. Again excellent rates n service!!! Would highly recommend him to everyone!!!!

From the owner: Your best source for pest, bed bug , insect & termite control.read more

Didn't take care of my mice but tried to sell pest control. Proceed with caution. Very fast…read moreresponse

So here's the thing with Orkin…read more First of all, when they sent the document basically wanting blanket auth to charge anything they wanted on my card...no. I refused to sign that, instead I pay by check for each service. You need to know your rights - you are NOT required to give them a credit/debit card nor should you. I understand in this era of fast payments you don't want to write a check - you go right ahead and give that card while they charge endlessly to where you're forced to do a stop. Go right ahead. I digress. Second, the techs (both of them) were respectful, polite and seemed to want to do the best job. The problem is procedure. Orkin is a "spray and pray" service. They don't triage to understand EXACTLY what's wrong. They'll tell you "oh, that's a free service if you want it", then charge you to fix it. So the spray guys are essentially just spraying chemicals with unknown health impacts to the residents and without understanding whether it's even necessary to begin with. The first guy was specifically told that I needed to understand how insects are even getting in to begin with. He said he would look around. After he was done, he mentioned he had placed stick traps and to keep an eye out. The problem with this: he placed stick traps at two of the window wells that, when the wind really kicked up, I observed that basically there was a 6-inch gap between the floor joist and the well glass, such that you could even stick your arm completely out. He never brought this to attention, but it means there was no way he checked. I remediated these myself with R38. Insects are still present outside with no noticeable decrease. 90% decrease of insects inside the basement (after my insulation install). So that was $150 for (basically) four stick traps that cost about $20 total. Second guy comes, and I tell him to just spray the outside since the inside was an oversight of the first guy and not an actual interior infestation. He shakes his head (at the ineptitude of the first guy), apologizes that happened, the proceeds to spray. The problem with this: he never asked about specific types of insects. The invoice said that he sprayed for spiders only. While it is true that there's a bit of a spider problem, there are way more problems, such as flies that congregate around the outdoor lights, ladybugs (this is a BIG problem), silverfish, and other crawly type insects. So another $100 for a service that didn't cover the actual problem. Someone reached out after I submitted a service review, and I explained the oversight of the first guy (the second guy was just doing his job and never made any direct promises or statements of what he would do). She says, basically, that they don't look for problems, they just spray, it's another group that actually looks for problems. Just like it's another group that does sealing, etc. I told them to cancel immediately (and they don't have my card, so they don't have a choice in the matter). In summary: Orkin's "spray and pray" might work for less aware homeowners, maybe? But it's not the right answer. What they need to do is create a task force approach: - Assessment guy (or gal) goes out there WITH the spray guy (or gal) and WITH the insulation guy (or gal) to do a walkthrough of all known problems. - Assessment person makes a plan with the other two about how they're going to solve the problem. - Between the three of them they rotate visits doing their thing while Assessment person continually checks for needed adjustments to the plan, until the situation is solved. I know why they don't do this. It's because their charges are 95% labor. To do it right, they would need to charge you $500/visit, and they know most homeowners won't do that (because most homeowners won't pay unless and until they know it's fixed). The way you solve that is with a lien if they don't pay. Either way, I would never recommend this. And I'm aware that Terminix and others do basically the same thing.

I contacted Spectrum Pest Control and was pleased at the…read more professionalism starting with their website and continuing with the rapid response by Brent Towle who is the owner/operator and a Master Technician to boot. Brent gave a thorough assessment of our mouse problem along with recommendations. In our case the mice had long gone so a clean up was all that was needed. Brent was knowledgable and thorough in his explanations. I would recommend him highly.

Brent helped us out with a critter in our bathroom vent at our business - he was fast, reliable,…read moreprofessional, and kind. Appreciate that he made an emergency call and arrived before our first clients of the day. I would definitely recommend him!

Deceptive practices when trying to cancel the policy. Tried twice now and they keep changing t the…read morerules and dates to cancel. DO NOT USE!!! They need to be investigated!

I've had Captive for a couple of years. The agents they send out are nice and I haven't had to…read morehave anything retreated. My complaint is customer service. I have call more times than I can count. I only want service on a quarterly basis but they keep scheduling me for six to eight weeks. I'm ready to find someone with customer service that actually listens and does what you ask.

I had recently noticed a problem in my garage. I didn't know if it was termites or carpenter ants,…read morebut something was eating into the woodwork. Concerned, I contacted Rose Pest Solutions. They offered to come over the very next day, but since I was unavailable, we agreed to make it the day after. The technician, Gary, kept me very well informed via telephone as to the time of his arrival. After checking with me to see if it would be OK, he actually came earlier than we originally planned. After he made an examination, he informed me that my problem was neither termites nor carpenter ants. My problem was carpenter bees. To be candid, I had never heard of carpenter bees. The best part was...I didn't really have a problem. He informed me that the bees had attempted to nest in my woodwork, found the wood not to their liking, and moved on to "greener pastures." He could have sold me a whole bunch of services that I didn't need. Yes, he could have...but he didn't. This told me that Rose Pest Solutions is a reliable, honest concern. They are a business that I would have no hesitation recommending or calling in the future if I am in need of their services.

I had some fear of bedbugs and within 24 hours of my call, Andrew LaLuz was on scene checking…read moreeverything out. In the end, it wasn't bedbugs. He could have sold me thousands of dollars in services I didn't need but like a ethical businessperson, he did not. He was kind and professional and I wouldn't hesitiate to reccomend him and Rose if you ever need pest control. Thank you!