As a rule I don't write bad reviews, and hesitated for a couple weeks to write this one, but I feel it's warranted because of the horrible experience my wife and I had on our tour. The tour takes a couple hours and about halfway through the bus stops at a large parking lot near the visitors center for a bathroom break. While we were there I went in to use the restroom while my wife got off the bus and sat at a picnic table. Afterwards we proceeded to the next stop of the tour. While we were at that stop, my wife realized that she left her cell phone sitting on the picnic table along with all her credit cards and drivers license. We were already aware that the bus tour would eventually go back through the visitor center, and the wife asked the upstairs tour guide (double decker bus) if we could stop on the way back through so she could retrieve her phone and credit cards. The tour guide was very dismissive and said the bus couldn't stop and suggested we weren't even sure the phone was there, but by that time my wife had already confirmed that the phone was there with our daughter because they share a tracking application that allows them to track each other's location. When we returned to the bathroom parking lot and drove past the picnic table we could see the phone still sitting on the table but the upstairs guide made no effort to notify the driver to stop the bus. At that point I decided I wasn't leaving there without securing her phone and credit cards (including the credit card for our small business) and got up and walked down to the first level to insist I be let off the bus. The downstairs tour guide got very belligerent and said something along the lines of " You can't get up in the middle of the tour and come down here. DO YOU UNDERSTAND ME !!!" That last bit didn't sit well with me and I responded with an expletive, which wasn't appropriate but I'm a 60 year old veteran of 2 branches of the armed forces and didn't appreciate being addressed in that tone. The tour guide got out of his seat and started trying to intimidate me with his size and invading my personal space and I decided to turn towards the door and focus on getting off the bus and securing the phone. After standing there facing the door and insisting they let me off the bus for a while, the driver finally opened the door and let me off, and the bus sped away. Our fellow tourist on top the bus where all upset at the lack of empathy of the tour group and when the tour was over, many followed my wife down to our car because she had our spare car key fob that doesn't always work, and offered to take her to pick me up if it didn't. Fortunately the fob worked and she came back to pick me up. We weren't asking for the bus to turn around or go out of their way to retrieve a forgotten item. They were driving right by the spot and couldn't bother to stop the bus for a minute to let my wife secure her phone and credit cards. I bet the story would be different if the phone and credit cards belonged to one of the tour bus staff. read more