This company performed a refinishing of a tub on 3/22/2022 for my elderly parents. They offered a one-year warranty and were contacted by my mother by phone and email within that one-year period with some of the attached pictures. Despite claiming they called my parents, they have been unable to provide any proof of attempts to contact. Rather, I have email documentation that shows my mother called the company on March 6, 2023, emailed the company March 7, 2023, and again on November 28, 2023,until she finally received an email from Kellie Valle on November 29, 2023, with an estimate for $297 to repair the shoddy work. This was and is a warrantable issue. The Company did not respond to my parents until the one-year warranty period expired and is now trying to collect money to fix a problem they created. All I am asking on behalf of my parents is for the company to repair their defective work under the warranty they provided and they have refused.
When I tried to get them to be reasonable and work with us, their response was "I'm sorry that you do not understand warranties when they don't go your way you get upset and will write a bad review. Be sure you do not put a false review, or you will leave us no choice but to take further action through other means."
Please think twice before using this company. I just wish my parents had read some of the other reviews before they hired Bath Tub Man. read more