I, with the excellent help of an on-line advisor ordered a full bathroom suite.
The order arrived as expected and on arrival it was noted the toilet had smashed. This was duly noted and replaced immediately.
After 10 days prior to fitting, it was then pointed out to me, by my plumber, I had ordered the wrong components for the bath. I called the company and the gentleman was so helpful and eager to rectify MY MISTAKE as soon as possible. We changed the items over the following day at the store.
I would recommend this store/company as their customer service has been excellent and they count have been more helpful and responsive. No call centre and holding on for hours, straight through to a local helpful employee. The fitting takes place next week and I haven't seen it all in place but I am sure it'll be great.
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