The gentleman I talked to was very pleasant and very helpful and when he found out that the problem…read morewe were having was with a commercial toilet list that had just been installed he was saying that's not the type of work that he does and he gave me a recommendation to somebody and he was very helpful and I would recommend calling him and at least checking out his service.

I could have died from carbon monoxide poisoning. I hired Frank, he never told me his last name, to…read morerepair two bathroom drain pipes that shared one wall in early March 2026. I asked him if I would need a work permit pulled for these repairs and he said "no". I thought F.S. Plumbing was a licensed plumbing company. I later found out it is not a licensed plumbing company. I also found out from both St. Louis County and St. Charles County that a permit would have been required for these four repairs. When Frank came out to do the work, he tore out a part of the wall in my bathroom, he said the only way to repair both drain pipes was to cut a hole into the metal vent that was inside the wall. I asked him if it could be easily repaired and he said that it would be an easy fix and that I could fix it myself with a piece of metal and a few screws. He told me he thought it was a cold air return. When I told him my cold air return was in the hallway, he didn't respond. I then told him I thought that was the vent coming off my furnace and asked if he wanted to go to the basement to look. He had been in my basement earlier to look at my outdoor faucet pipes since he was going to repair them as well. He declined going to look in the basement to see what the vent was and he proceeded cutting into the vent. He cut a large hole in the vent and the way that it was cut I saw no way to repair it since the one drain pipe was running right through it. I decided to Google "can you cut a hole in a furnace vent?" I got the quick response of "absolutely not". I called my local fire marshal and he agreed that it should have never been cut due to it being the furnace and water heater flue vent for carbon monoxide release. I called a retired HVAC friend and he said Frank, a plumber, should have known that you can't cut open a furnace flue vent. He told me not to pay Frank until I found out how much it would cost to replace the flue section. After I researched and found out this information, Frank asked to be paid. I told him I couldn't pay him that day until I found out exactly what it was going to cost to replace the flue vent. He said he wouldn't leave my house until I paid in full. I felt threatened and intimidated so I wrote him a check for the full amount of $1495. Frank left the house and, I found out later, he immediately drove to my personal bank (of the check) and cashed the check that same day. Also, when Frank left my house, he didn't tell me to not use my heat or hot water, or to turn them off in the basement. I could have died of carbon monoxide poisoning if I hadn't called my friend, later, who told me this fact. My friend told me how to shut off the gas furnace and water heater valves after Frank left to cash my check. I didn't have heat or hot water for over two weeks until the flue vent was ordered, delivered, and replaced. (The vent was a special order and came from out of State since it was a vent from the 1960's and no other manufactured flue vents would fit properly or safely). Frank refused to pay for the repair which turned out to be a replacement of the section of flue vent between the two bathrooms. I got 4 bids for him so he would see I was trying to get him the lowest price for the flue replacement. The HVAC bids ranged from $1500 - $2500. Frank came over to my house a few days after his initial work and said he was going to "fix" my flue vent. He was holding a tube of caulk and a piece of metal. I told him again that the flue section had to be completely replaced. He didn't believe that the flue had to be replaced even though a fire marshal and six HVAC guys said the situation was very dangerous and the vent section had to be replaced. I spoke to Frank, off and on, for three weeks giving him ample time to do the right thing and pay for the flue replacement. He refused, and the last time I texted him he texted me "God is watching". I had the flue vent replaced and I paid for it. I, also, had to have another plumber redo the drain pipe repairs that Frank charged me $895, I had to pay an additional $1000 for the drain pipes to be moved to the correct position, away from the vent. I had to have the wall repaired with new dry wall and tape since the HVAC man had to tear the wall out to get to the entire flue vent. I contacted YELP in late March since Frank has the red YELP GUARANTEE but they have not responded to my filed claim. I have contacted the Missouri Attorney General Consumer Complaint department and they have opened complaints against YELP and F.S. Plumbing and are currently investigating the claims.

Appointment was confirmed promptly and Technician arrived when expected. Diagnosed the problem and…read moreprovided a clear explanation. Efficiently treated the problem area.

eddie (the roto=tooter guru) was proffesional, knowaleble & the issue with the drain in the house…read morewas taken care of in a timle fashion!

Steve did an excellent job diagnosing and changing out my toilet. He was very accommodating.read more

Mike and his crew did an excellent job on our home project. They were very attentive to our needs…read morewhen needing to turn off our water for extended periods of time. They were easy to deal with. The sewer removal and replacement final project looks great. They were professional, on time and actually got the project completed a day early. I will recommend them and be using their services in the future.

The young man who came gave me an estimate to replace rhe insides of my tiolet or replace it with a…read morenew one. His prices were half what the previous Company had given me. he came the next day and quickly, snd very neatly, took care of my problem and left nothing for me to have to deal with.

I was looking for a plumber to fix an actively leaking sink. It was leaking into the cabinet upon…read morewhich the sink sits. I chose to contact Express Services for it's 40 minute guarantee response, and it's willingness to handle off hour work. The issue is that the "office" was closed around 3:30pm. Surprising. I left a detailed message and have not received a reply as of 18 hours later. I called twice and noticed that while they were not "open", they prominently advised callers of an "emergency" number where presumably you pay emergency service pricing. In short they did not respond to my call so I got no service. I don't have good feelings about this place.

A frozen in the ceiling of the garage resulted in a big when the water was turned on this spring…read more Based on customer I selected performance plumbing to come out and quote the job. Dylan and his a thorough examination and the procedure I should follow to prevent a similar occurrence in the future. The quote they was very reasonable and they were actually able to do job on the spot. I found Dylan to be knowledgeable, professional, and patient with all my questions. I would recommend performance plumbing to others in need of and will use them again in the I have well.

We have used Performance Plumbing for a couple of years. They are friendly, knowledgeable and…read moreefficient. It's easy to make an appointment. Good communication on arrival time. Great work! Spencer did an outstanding job fixing a couple of issues we were having. Highly recommend Performance Plumbing!

You won't find a more knowledgeable, integrity based company this side of the Mississippi. Had an…read moreissue with a leak and they found it and fixed it before it became an issue. Only thanks to their speedy services and timely response to my needs. Thanks STL Plumbing Guys!!!!

From the owner: We specialize in all your plumbing needs big of small we do it all! Have any questions feel free to…read morecontact us for a free quote today!

We had a tankless water heater replaced. Paul was knowledgeable, kind and clean! He did a lot of…read moreextra work to get the new water heater covered from the previous warranty. We are very grateful for his help. Also, we have hot water again! Would definitely recommend and use again in the future.

I called AAA home services because their site offers same day or next day services. However, when…read moreyou call to schedule the female that scheduling says they do not offer the service and they have no idea why it's on the website so it's very misleading. They do not work after hours they only work until 4 PM so if you work after 4 PM, you will not be able to get any home services by this company The female was very rude on the phone. She immediately answered, said hold and put me on hold. Hopefully, there's another company like us in the area that can provide about our services and not misleading

We had a bad leak on a Saturday and called A to Z after checking reviews on both BBB and Yelp…read more Shane promptly came out to our place in Innsbrook to rapidly identify and fix a pipe that had burst. Very professional, polite, and reasonably priced.

Shane did a great job on my shower valve cartridge repair. He drove over an hour on a Friday…read moreafternoon to take care of us. He charged less than half of the other estimate I had.

It started out well. I called with a bit of an emergency - sewage back up into my basement. Gross…read more He was available to come same day (Wednesday). I was excited. He arrived that afternoon. He was pleasant to interact with, and spent a bit over an hour snaking the main house drain. He snaked about 80 feet. At one point he nearly lost the snake down the drain when it separated from his "drill" (whatever it is he uses to run the thing). After about an hour, he said he needed another 40 feet or so of snake length and didn't have it with him. He asked if he could come back the next day. We agreed he would come the next day, Thurs, at 1.30pm and be done by 4pm (I had a window in my day, but had to leave again by 4pm). At 1pm he called to say his morning job was running long and could he come after I was home for the evening, around 5.30/6pm. I agreed. I texted when I got home around 5.45pm and said I was available whenever he was. Around 6.15pm he texted saying he was JUST finishing that job from that morning! and asked if he could come the next day (Friday). I told him yes, any time after 10.30am. At 10.50am on Friday I texted him telling him I had an errand to run and I could either do it right then, or wait until he was here and working, I just needed to know his schedule. He texted saying I should run my errand and he would text when he was on his way. So I did. And I texted him at 2.30pm asking his ETA. No response. I texted at 4.30pm asking for his ETA. No response. I texted at 6.30pm asking if he was okay and should I find another plumber to finish the job. He responded at 8.15pm saying his phone got wet and this was why he didn't show up at my house to finish the job he started 2 days earlier!!! He apologized and asked if he could come the next day (Sat) and finish the job. I told him I had a full day and would be available at 6.30pm and he should plan to be there at 6.30pm. He agreed. So yesterday (Sat), I texted in the morning to confirm his intention to be at my house at 6.30pm. He confirmed. I texted at 6.28pm to tell him I was home and ready when he was. He said "30 minutes? " I said sooner was better, but if it was 7pm, fine. 7pm rolls around - no plumber. 7.15pm I text asking his ETA. No response. I text at 7.28pm "Dude!" He replies saying "my ex-wife follow to your house. So sorry." I reply, "I do not understand what this means." No response. I ask him to text me. No response. I call him. He answers and says "I'm so sorry.... my ex was at your house when I pulled up." Um... how would your ex wife even know about my house or your appointment? She's your EX wife.... And so what? You're at my house to do a job. And why would that unexpected event (if it did happen) prevent you from texting or calling to tell me there was an issue???? He insists she was there, even when I point out that I was watching on my Ring camera because I was expecting him and had to secure my dogs before letting him in. I don't for a second believe his ex wife showed up at my house. I think this is an excuse for not showing up to a job on a Saturday evening when he should have completed the job two days earlier. At that point, I reminded him that he hadn't finished the job, was supposed to have finished it on Thursday and it was now close to 8pm on Saturday - and he had left some of his stuff in my basement! So I told him to come by today (Sunday) and pick his stuff up from my front porch (it's not visible from the street) and I will find another plumber to finish the job. I do not recommend Good to Go Plumbing.

We had an appointment at 6pm. Was called by the plumber at 435pm he said he had to ...help his…read morebrother in law and thought I got off work at 5pm. I told him no I got off at 530pm. He said it would be close to 6pm when he would get here. I called him at 625 asked if he was still coming he said he was still busy at would be done in 15 mins because he thought I got off at 6pm....a different time....takes an appointment where he would make money to help brother in law and no money......shame lost a customer. Reply to business manager.... He got the time I got off wrong twice in couple hours.....if he couldn't have been here at the appointment time.....he could have called us. He called at 435 pm to let me know he was going to help brother in law, he could called at 6 pm. And I say he is not correct, there was NO foul language or obscenities on the phone.

I am grateful to Tim and Mark who came to find a leak in my mom's personal service line, that the…read moreWentzville Water department identified through a meter reading. They listened to my concerns and went right to work. They identified a small valve leak in a toilet but knew by their readings that the leak was not fixed. They identified the irrigation system as the leak issue. They made a refferral for me to someone they trusted and knew would be able to fix it. They were very personable, knowledgeable, considerate and went above and beyond. I will always use them and would highly recommend them for your plumbing needs. Much appreciation to Tim and Mark.

Prompt service and Tim was extremely knowledgeable and helpful. They offered plenty of helpful home…read morecare tips and never come across as trying to upsell anything or make extra money. They also were affordable compared to the "big names" in plumbing! We are very pleased with the service!