By far the worst company I have ever had the displeasure of shopping at. do not purchase anything from this place. They have been with holding a refund of almost $409 for product that was never received. "management" is reviewing the refund... excuse me? customer service is vile and unprofessional! if you ever buy from this company you are setting yoour self up for disappointment! Believe the reviews this company is complete trash! read more

I recently bought standing shower glass doors. The glass automatically shattered without any interaction before installation. They said 10-year warranty but did not even cover 10-day warranty. Customer service is also the worst one. The people working in this company just know how to blame customers and steal money from the customer. They don't have good attitudes and do not know how to help customers. They did not refund money or replace the product for faulty manufacturing of the product. Stay away from buying this worst product as well as from this company. They are a scammer. read more

Would give 0 stars if possible. Ordered a shower stall kit from Bath Depot and it sat unopened in the box for a couple weeks as I was waiting for help with installation. The same shower was reduced in price and I reached out to inquire about a price match/refund as it was still unopened and within the return timeframe. After arguing about the 14 day price match policy I was told an exception would be made and I would recieve a credit within a few days. This never came. I emailed to inquire and was told it was outside the 14 days (even though I was already told an exception was made). Extremely disappointed in this response as an agreement was made and not followed through with. Additionally, this shower was very expensive for cheap plastic and terrible screws that were not even usable. Not only did they not credit me but the shower leaks and is a piece of garbage. Do NOT waste your money and buy from here. Would expect better from a Canadian owned company read more

The service in the Halifax showroom was good and pricing reasonable. HOWEVER...nothing was ever delivered on time, creating more renovation related stress and actually costing me more. The inconvenience and extra costs and time running around trying to fix their missed deadlines makes me warn you about shopping here. I would not use them again. read more

Concerned shoopper, A concern customer, On the morning of March 05,2025. I was returning a product to Bath Depot for a client of mine since im a handyman and was verbally and physically abused by the manager of the store in the store. The police were called in were I was told that my injuries weren't enough to press charges.This took place at the Ottawa location on Mervale rd.i am very disappointed by the way I was manhandled and mistreated buyer beware! read more

The worst customer service ever. Our original purchase was missing parts. This company and I use the term lightly has sent the wrong part 3 times. Do not shop here under any circumstance. read more

Worst customer service I have ever experienced they will keep you hold until you give up there delivery time frame is ridiculous and they will charge you if you decide to cancel order that's where I am at right now so I expect a refund will take forever good luck getting any type of help with any of there products almost impossible to speak to anyone I will never deal with them again read more

Poor quality and/or defective products. Impossible to reach customer service, a nightmare to deal with. Never purchase from Bath Depot, a company that takes advantage of customers read more

I wish I could give zero stars Nasty, arrogant, terrible delivery OK with all that Goods were damaged and scratched Do not buy from them, its not worth the aggravation. I wish I had read all of the terrible reviews everywhere before I purchased. I went with my contractor's suggestion. He said he will never suggest them again. read more

DONT BUY AT BATH DEPOT. Bought a shower door at the Brampton location. Installed it correctly. It leaked immediately. Customer service said it was improper installation...it is not. It is in the design/manufacturing of the hinges. THEY DO NOT BACK THEIR PRODUCT OR WARRANTY read more

I bought a bathtub and as per instructions, had to attached 3 metal bars from bathtub to appron. The metal bars provided were too short. We went to the store to try to obtain the proper metal bars but the service was not very good. Even though the compagny made the mistake and did not provided us with the proper parts, the lady at the counter would not try to get us the missing parts in time for the plummer's appointment. She said that we had to wait for the next shipment from Montreal to the store. Since it is the compagny's mistake, the missing part should of have been purolator within the same day but they did not want to do this. read more

I originally left a 5 star review because the owner kept pressuring the sales rep to get me to change my score of 3 stars. I didn't get the tub I wanted instead a curved tub was delivered and installed. It was made very clear to me another tub would not be replaced. Then I was told they would comp me curved shower doors to help with the error. That also was a lie so I ended up paying $500 and then the doors would not close. The glass block windows I had to have a friend re-cock because there were huge gaps. I cuss every single time I have to use this POS because now I have to have the tub ripped out and replaced with a regular tub because I have M.S. and the tub is so narrow I'm not safe using it. All this after spending $11,000.00 never would I recommend this place. Spend the money and have it done right. Also for the owner don't think threats of a law suit about my review will intimidate me read more

This rwview is for the new location at 7601 Weston Rd, Woodbridge, ON L4L 9J9, Canada, which I did not find in Yelp yet. I Bought a toilet which was defective. The toilet seat was the wrong size and the toilet had a leak on a couple of epoxy plugs located on the back. They said that the installation was wrong because I had to use their install kit, which I was going to buy but they had none in stock. At the time of purchase I was never told that the installation required their kit. They did not give me my money back. At some point the lady there said sorry because they were a new store and the staff was inexperienced. But still won't take their product back. As per my installer, this particular toilet was really hard to install. The person I hired installed a total of 3 toilets, two from Costco no problems and 1 from this store which did not work. Had the installer return to check the leak and he said that the wax seal was properly placed and the water was coming out from these two plugs in the back. read more

Do not buy from this company! I ordered a bathroom vanity and when we went to install it the one side panel was missing the pre-drilled holes to attach the door to it. I called the store and they said they did not have a service guy that could come and fix it, but I could return the vanity for a refund. I asked her if she would like to come and rip the vanity out of the wall because it was already attached. I had to hire someone at my own expense to come and fix the vanity. For the past month I have been trying to get head office to refund me the cost to fix the vanity, but all I get is the run around. No one wants to know or help. Their customer service is horrible! Please don't waste your money and time with this company. read more

DO not buy from this store. Employees are friendly, but that's it They do not respond to warranty claims They do not respond to defective item returns requests They have been giving me a run around for a defective faucet return claim for past 2 weeks I visited their Hartland store 4 times I spoke to 3 different emloyees Sent several emails to the store manager. There is no response or acknowledgment from them even stating that they received my emails Upon using i realized that their product quality is not any better than other popular brands. Stay away unless you don't care for warranty read more

Bought a shower seat last year, didn't like returned it at Bath Depot Mississauga location. Bath Depot gave me a store credit with no time limit. Went today after more than a year to buy something and was told by store representative that the credit which was only approx. 75 dollars has already been used last year by buy some smaller items. I couldn't believe this and showed him the copy of store credit but still same answer. I was really astonished and was not expecting a Store of that reputation would do such a mean act to their customers. read more

Do not trust them. They are not reliable and even more their delivery company (3rd party) is absolutely terrible. Absolutely unprofessional and unacceptable service from bath depot. I am presently experiencing a really bad adventure with them, costing me money, aggravation and time that should have never happened based on their written and verbal agreement. I will never recommend them to anyone that is for sure. Be aware and very careful. read more

Terrible company. stay away. sells defective product. Stay away. Bought a floating vanity. Falls off the wall. Sell junk..Bad customer service. read more

Terrible company. I ordered a shower stall and base. They made promise to delivery in a week, and then took two months - one excuse and broken promise after another. When it finally came, there were missing screws to install the doors. I submitted a service request to the head office to send me the missing two screws - never heard a word from them. Still missing two screws. Terrible company. read more

I just recently needed new bathroom cabinetry and was lucky enough to find Bath Depot. The young man who helped me, Kevin, was awesome. No high pressure tactics at all, nothing will tick me off more than that. He was knowledgeable and beyond helpful. As it turned out, I had issues with their shipping company with the second delivery, but Kevin and his managers bent over backwards to help me. I can't thank them enough! read more

Not happy at all!! Things are definitely not as they seem. I won't be back and there's no need for me to get into details but suffice it to say that you get what you pay for!! read more

Possibly the worst customer experience ever. I walked in and both sales people were on their cell phones uninterested in helping me. I think trying to debrief a terrorist for the secret codes would have been easier than getting information out of either of these people. The stores loss I was going to buy a vanity but with no one helping I went home and ordered one online. FYI it was on Sunday Sept 3 at 3pm if management is reading this. There was a middle aged woman and a middle eastern man working the floor... er their cell phones. read more

The worst experience ever - ordered online and waited one month! Called the store every week waiting for the stuff to arrive. Finally showed up a month later, after I have been told, after repeat calling, that the order is in. Parts of the order were missing and we had a person coming to install the shower the next day. What a nightmare! Never again! Unless you can physically locate the item in the store - don not buy online. The worst experience at any big box store. A total mess! read more

i would like to acknowledged the above and beyond customer service that was extended to me. The store manager greeted me Rizwan Badsha. He was a wonderful salesman as he was knowledgeable sale person and he put together matching vanities, and accessories that would go with it. It has cut down my time for me to look around. With my limited time complete the project. This gesture was great, With Jessica Nesbit I was able to take advantage of the year end sale as she made a quote or estimate earlier as no final decision wade at the time of visit after several visits which was was good for another 7 days. She has saved me a lot of monies with my purchases. The same with NAL delivery, on time with advisement and follow up with time of delivery. This a perfect seamless flow of events. Based on these experience I has,I would like recommend bath depot Mississauga for their great service, quality of products at a lower price especially if on sale. read more

2 march 2017 Brampton store. Worst customer service ever experienced from the male store rep. This person need to remember that the customers complaints and concerns when discussing it with the manager are not "blah, blah, blah."And when he is told that the customer is always right it is not " no never." And when "given shit I give it back." This ignormaous was not given shit to use his words but rather he was rude and ignorant. read more

This is one of the worst companies I've ever dealt with. I was forced to order two shower door rollers from them when the originals broke. The shower was made by another terrible company called Aquadis and they referred me to bath depot because apparently there are no spare parts anywhere else in Canada. I had to pay $16 for each roller and $50 shipping to BC, a total of $82 for two small rollers. They sent me an empty box, absolutely nothing. After emailing several times with no response, I called them, they said they would send the rollers. A couple weeks later another box arrives, WITH ONLY ONE ROLLER!!! This company is unbelievably bad, and does not care about it's customers whatsoever, I strongly suggest not shopping at Bath Depot. read more