Please join me in not spending a DIME at 5 Star Beauty located at 7105 Allentown Rd., Fort…read moreWashington, MD 20744. I went there this morning to purchase an item and when I got home, I realized I bought the wrong thing. I went back to exchange it, and as I was walking in, three young black men were also approaching. One stepped back and opened the door for me and then they walked in. As I'm at the counter making my exchange, the owner came out of nowhere (I hadn't seen him the first time I went) and rudely told the boys they needed to leave. I was the only other customer in the store. The owner told the young men that they had to leave because the sign on the door says, "2 students at a time". He was nasty about it. The "sign" on the door is literally a loose leaf piece of paper with some writing with a marker. He never told the young men that there were only 2 allowed in at a time. He simply told them to get out. This is where I jump in to defend the young men. It is Saturday. There was no one else in the store. They weren't bothering anybody. They genuinely looked confused. After a little back and forth between me and the owner, I told the cashier to refund me my money because if they weren't allowed to shop there, I wouldn't either. I told the young men to put back the one item they had and that we were all leaving and we did. The owner ran off to the back room like a coward. I left but I was still stewing, so I went back to confront him and recorded this time. LET'S TAKE A STANCE AND NOT SHOP THERE!!! You'll hear in the attached video that he says it doesn't matter to him. Let's prove him wrong.

I'm visiting from Cali and I didn't do my hair before leaving…read more Randomly found this beauty supply and its huge! It has so many products and things I've never seen. They're weren't too expensive either. I highly recommend coming here.

Like this spot better than the one on Kennedy Street. Their prices are lower and the selection is…read morebigger. The prices are great. The sales are good too. Give it a try. They hair quality is really good 12A. They have a huge selection. My photos do do it justice.

Prior to coming to the store, I called Hair Depot to confirm that I could come in and make a…read morereturn. When I arrived, I began speaking with the associate at the counter regarding the return. During the interaction, another employee approached us with an iPad and accused both my friend and me of stealing. We were subsequently called liars and thieves, and the interaction became extremely disrespectful and uncomfortable. I was particularly concerned by the manner in which we were approached and accused, especially considering that I had contacted the store beforehand regarding the return. I have been a consistent customer of Hair Depot since the store opened, and my friend and I regularly support the business. We are members of this community and have always appreciated having a beauty supply store that we could support locally. For that reason, being treated in this manner was extremely disappointing.I also believe the way we were singled out and treated raises serious concerns about discriminatory treatment. Regardless of any concerns regarding a return or merchandise, customers should be treated with professionalism and respect.I hope this matter is taken seriously, as this experience has significantly affected my trust in the business. I look forward to hearing from you.

My experience on April 30th 2026 was so great at the Temple hills number one beauty supply store…read moreEdith and shushu for the best they made my experience so great I will highly recommend anyone to go there it was the best beauty supply store I see why it's called number one beauty supply thank you so much for your best experience of me and my shopping needs

I called the store to ask if they had a banged wig that was at least 22 inches and the woman on the…read morephone started to yell at another employee to come get the phone, when the other woman came to the phone she told me they don't have the lengths on the wigs, and when I asked if she could see if they might have something on the lines of what I was looking for the woman on the phone told me to just come in. I wasn't happy with that because I live in VA and I'm not going to drive all way out there just for them to might have the wig. Their selection on line looks good but the customer service is questionable.

I went to find a scarf my pixie cut. Looking at the different ones and one of the coworkers comes…read moreover- not asking if i need help but straightening out the area I was in as if it was messy. I just looked at her she walked out. Will order from Amazon or Sally from now on.

Well stocked and clean beauty supply. They didn't have my favorite brand of lashes but had other…read moredecent choices. I found some hair products. The employees were friendly and helpful. If I'm in this area, I'd consider going here but I wouldn't go out of my way!

This is my favorite beauty supply store! They have a wide selection of products and the staff is…read morevery knowledgeable on products. I will go out of my way to shop here that's how much I love it .

Yes, they have every single hair product catering to kinky, curly and all textures…read more It's best to know what style you want and find the corresponding hair that way. If you go in not knowing what you're looking for, you're sorta lost. There is a lady there that makes excellent recommendations, pretty sure she does hair. But she was busy! I was just there to get some ideas for my next style for my vacation. What made it weird, after I left and I was inside my car figuring out GPS directions, the owner was yelling at me rom a distance from outside my car, windows up, I could not hear him, he was still yelling, I put my window down and he was yelling that he shuts the gate (to the parking lot) so I needed to leave. Off-putting and rude because there was no need to yell. These stores have a reputation for rudeness. I've never experienced it, but I see what people mean. Go early, before closing so the owner does not bark at you to get off the property.

The ladies here are very educated and knowledgeable! I always appreciate their help and product…read moreknowledge!

I only came to this Sephora to return an item and I was disappointed that I couldn't. You can only…read moredo returns to this location if you bought the item there. If you made your purchase at a "free standing" Sephora, you might as well just go back there. I was also disappointed that this location had absolutely nothing. They had little to none travel size perfumes and barely any of the regular size bottles. Now I will say they are good for little trinkets and stocking stuffers. And they introduced me to "Sí" by Giorgio Armani.

I've been shopping at Paul's Beauty Warehouse for over 10 years and have always had positive…read moreexperiences. This was my first issue. On December 12, 2025, I purchased a 3/10" flat iron. After using it once, I realized it wasn't a good fit for me or my clients due to the grip and performance. When I returned to the store a few days later hoping to exchange it, I was initially told that an exchange wasn't possible since it had been used. I later spoke with Julie G., the general manager, and she was very helpful. She allowed me to return on December 31, 2025, and exchange the flat iron for one that better suits my needs. I truly appreciate her assistance and professionalism. Overall, this was my first concern in many years, and I'm glad the situation was resolved.

I have been a long-time customer of PBW, which makes this experience disappointing. I recently…read morepurchased trimmers that did not cut well and were used only once, within less than 30 days of purchase. When spoke with store, the manager told me to reach out to the manufacturer instead of offering store credit or a reasonable resolution. As a customer, I expected the store to stand behind the products they sell -- especially for items that were clearly defective and barely used. I would not recommend making large purchases at PBW, as you may be stuck with a defective product and no support. You are better off purchasing online from retailers that offer a clear return policy and money-back guarantee. Very disappointing experience from a business I've supported for years.