Welcome to my heaven of scents. Bath & Body Works has really been holding me down for decades. From the time of Japanese Cherry Blossom being a signature luxury scent, lol, I've been riding for them. So I'm always happy to go into a store and have a great experience. Since moving to ATL, the Bath & Body Works in East Point has been my go to location. Each visit seems to be a breeze thanks to some great employees on staff. The craziest days of the year here seem to be the Semi-Annual sale and candle day and Omg. The lines were out the door per usual and although I ended up opting to purchase my candles online, when I was in the area I saw the line moving smoothly and smiles on the faces of the guests lined up outdoors. This location is also a fave because it's located next to some of my other fave shopping spots that I have no business visiting. Although a smaller location than some I'm used to, this one is definitely my go-to thanks to the awesome inventory and even better team. Time to go re-up on candles! read more

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I admire this location and it must be very popular because they are rarely fully stocked on the scents I am most interested in. However I was informed that they do get trucks in regularly but have no guarantees what they will get. That was odd but otherwise I love the deals and the helpfulness of the staff. read more

I was in the neighborhood to pick up a Target order and noticed this Bath & Body Works right next door. I haven't been on this side of town in a year and the last time I was here this store was not here, it was a Payless Shoe store in the space. I had a gift card to spend so I parked and went in to purchase a candle and to my surprise, it's their semi-annual sale. YEAH!!!  Thankfully I'm on a budget and didn't go overboard. I purchased two 2 wick candles, two wall flower refills, and 5 hand sanitizers, total was around $35.   Store - was clean, pretty organized but I did notice there was a shelf in the back that was empty. I was also looking for the car fresher holder and the supply was very low with one option. I haven't been inside a Bath and Body Works in over a year but it also looked like there was a limited selection of candle scents.   Service - I was greeted by the manager as I was looking at products and the individual that checked me out was super friendly.   I'm not sure why the score is so low for this location but other than the areas of opportunity listed above, I have no complaints. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - East Point, Georgia

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Every time I come into this store, I am treated like I am welcome there! It doesn't matter how busy they are, the service comes with a smile. The employees are good at making suggestions, and the upsells are more helpful than aggressive which is how it should be. I enjoy shopping here, and I will be back! read more

Customer service. I went in to spend a gift card which was given to me only for the young lady to scratch off the pin until it was unrecognizable. Then they tell me to call a 1-800 number, which was inconvenient at the time because I had somewhere to be. It was just very disingenuion, inconsiderate, inconvenient and I did not appreciate it. It couldve been done better. Don't think I would be going back to that store agaiin. read more

This my first time ever going to this BBW and I don't think I'll be back. I went yesterday with my mom and came back today because I left my gift card at home. Everyone knows it can get super crowded during the semi annual sale but that wasn't my issue. My issue is with the customer service. I'm big on service and if I feel like I'm not being treated right then I won't be spending my money there. I got my candle and lotion and headed to check out. When I was checking out the gift card wasn't scanning correctly or it said there was no money but it was brand new. So the lady at the checkout had no clue what was going on. She left me at the checkout 3 times and still couldn't find anyone in the store to help her check me out! She left once and came back, left again and came back, and lastly when she left and came back she just decided to give me cash. She even asked the cashier right next her to help and she ignored her and asked for another customer to check out with her like what? How unprofessional. The checkout line wasn't long at all and your colleague is asking for help with a current customer at a register. The worst part of this whole ordeal is that corporate was in the building! I saw at least 4 people from corporate standing around talking to each other. They weren't with the guests at all and when my cashier asked for help why did they ignore her? Normally corporate will walk around the store and ask patrons how the location is doing and if they need any help. Nope. They just sat there in a huddle and 2 of them were even outside when we left. Neither one acknowledged me and my mom when we left. I'm like you have got to be kidding me. I wanted to ask for the manager but I was so done with this whole ordeal I was ready to go. And I just left the gym so I was so tired I don't even remember anyone's name. I would go to another location if you can! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - East Point, Georgia

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Very kind staff. Even helped me find a place for lunch will definitely be around there again makes the guest feel apecial

This Bath & Body Works in located in the Camp Creek Marketplace in the same plaza as Target. To the right of Target, sandwiched between GameStop and Kay Jewelers. There is ample parking out front, but this lot does fill up during weekends and holidays. This location is smaller than others I have been to, however it is always well stocked and has extremely helpful retail associates. As soon as you step foot inside, you are greeted upon entrance. It's a great place to stop and grab a last-minute gift, a host gift, or some smell goods for a house warming. Whenever I need a small gift, this is my go-to location. Will I be back? Yup! read more

I called to see why I haven't received a call that my online order was ready for pick up and I was told by the customer service rep that my order was picked up and it was not. This store should be checking identification before giving orders away. Now I have to wait until corporate sends me a refunded gift card to make my purchases over‍‍ This is the second time I have tried to give this store the benefit of the doubt but like the last I received no notification and when I went in then I had to shop for my items myself that I did online because it was not ready. read more

Worst bath and body works experience I have ever had. Today was candle day, so we already knew there was going to be chaos. What I have an issue with is how the management handled it. We were standing in line for about 15 minutes, which is perfectly fine, the wait was NOT the issue. My party and I got split up when it was time to enter. Once some people left and it was time for the rest of my party to come, but they refused to let them in. We asked if one of the other party members and I could swap, but they simply would not let us because they were at "max capacity". if I'm swapping with someone, it doesn't effect the number of people in the store... anyway, they also wouldn't let me grab a credit card to make a transaction for my party members, which is also stupid because that doesn't affect them in any way at all. The management told the people outside that they were "short staffed and only had 2 people on register" when I was in the store staring at the 5 cashiers at the counter. They then had the audacity to close 50 minutes early for no reason (we all knew it was all because they were too tired and ready to leave.) The management got upset that none of the people outside left, and said that they were trying to "mob the store" when they were just staying there to ask questions. Who wouldn't be confused in this situation... like, come on. The managers then were cussing inside the store and talking bad about the customers that were outside. They called security on everyone outside the store, even though they weren't doing anything wrong. In the end, they ended up letting EVERYONE in... but what happened to the "maximum capacity" policy they had to follow? It all makes zero sense. But I will not be coming back read more

I appreciate good customer service and I received it at this location. Everyone is always very nice and greet you with a smile when you enter the store. They are very helpful read more

this was the worst customer service I ever received in my life they were rude an incompetent. didn't help with anything and had a attitude soon as I walk in the store I wouldn't recommend nobody go there ever read more