The lady in front of me would not stop harassing "Jen" about her gingerbread and winter candy apple candles. Like do you not understand they don't have them you are a real live person. When Jen checked me out when I bought six champagne toast body mists she was an angel! And a real live person. Thanks Jen for being a real live person. #freejen read more

Hello everybody. This is going to be extremely explicit. So if you don't like swearing, um, or angry people from Wisconsin, then turn your mother effing camera off. Now. I just got back from Bath & Body Works and I'm going to start from the very beginning. I'm so mad right now you guys literally have no idea. I was shaking, like, for the past hour. I was shaking to the point where I couldn't even make a video because I was so mad. So let me backtrack. If you guys have been watching my videos you all know that I have been searching high and low ever since they had the candle sale, um, 2 for 20 candles at Bath & Body Works. I have been searching for 2 sets. I have been searching for the winter candy apple and the iced gingerbread. This is the last day of the sale, Sunday. I have been calling my store in Appleton- Appleton, Wisconsin. I want everybody to know this happened in Appleton. I have been calling my store every day for the past week wanting these 2 sets. I want winter candy apple, iced gingerbread. They were supposed to come out- uh, they were launching in the stores October 29th so they were supposed to be out. I've been calling Green Bay, Appleton, Fond du Lac, and Outlet Oshkosh. All four stores don't have them. That's not what makes me mad. Ticked me off a little bit but I thought "Eh, they'll eventually come in. No big whoop." So... I have to calm down because this gets really bad here. So, I've been calling, calling, calling, they don't have them. This morning- well actually yesterday, I called my Appleton store and I said "You know, I hate to bother you again but I'm calling about these candles-" and I said "...you know if I'm harassing you or anything in anyway please let me know-" I'm like "...cuz I can be quite persistent." I said "So, if you wanna take down my name and number, like, go right ahead and do that because that way you guys can call me when you get them in." The Appleton store. I gave her my name and number - haven't heard from her. I went to the Oshkosh store today but before I went, I called my Appleton store again. I said "I know I gave you my number and everything. I've been looking for these 2 candles. I'm going to the Oshkosh store and if you guys have my two candles I'll hit over there." I was amazed. She said "Guess what? We have 'em in." I was like "What?". I'm like "Please, please, please. Put- put one of each on hold. Um, I bought two Peach Bellinis a while ago, um-" actually I bought three. "So I was just gonna take these two Peach Bellinis back and exchange them." And I thought 'Oh my gosh, that's awesome.' So I thought "I'm gonna go to Oshkosh first, then I'm gonna head-" cuz I live in Neenah. I said "...I'm gonna go to Oshkosh first, then I'm gonna head all the way to Appleton to get these two candles because... I want 'em- and I know that once they get them and they're gonna be gone" I said "Please hold a 3 wick iced gingerbread and a 3 wick winter candy apple." She said "Will do." ... Okay. Everything's fine. I get to Oshkosh. My mom and I are shopping at the outlet mall there. Um, just to let you guys know, um, traffic wise and things - it was a really busy day because the Packers were playing- This is the only good thing that happened, I think the Packers won. I don't know. I've been busy taking care of bitched all fuckin' day. Okay. So... -I'm like, I'm seriously really upset. You guys are not gonna believe what just happened to me. Okay, so, my mom and I are at the outlet in Oshkosh, and all of a sudden I get this call. And I'm like "Oh that's weird-" I missed the call. So I called the number back and I'm like "Who is this? Someone just called me." And she's like "Oh, this is Bath & Body Works." She's like "I was just wondering what time about you were coming." I said "Well I'm in Oshkosh. We're leaving in about 15 minutes. And then we're heading to Appleton. We will be there right away." I'm just gonna go in and out and that's it." Okay. She said "I just wanna let you know that those 2 candles that I said that we had, they're not actually in our store. They're in an off-site store." I'm like "An off-site store?" And she's like "Yeah, it'll only take us a few minutes to go and get them but I just wanted to know where you were-abouts at the time." And I said "Okay." I said "Well-" I said "I don't really wanna inconvenience you." I said "If you're just going to this off-site store just to get my 2 candles" And she's like "Oh no, no, no." She's like "We'll just grab all of them and bring 'em on over." And I said "Okay." And I said "Well, I'm leaving in about 10 to 15 minutes. I'll be there in a half an hour." Okay. No problem. Great. Hang up the phone. I get to Appleton. My mom does all the shopping, she spent, like, probably... 60 dollars I would say (?), um, getting stuff. So my mom gets stuff and I go up to the register with my 2 candles and my mom did her transaction first. And, I'm like "Hi-" I'm like "I was the person who called. Um, can you please, read more

JEN IS MY FAVORITE PERSON THERE. She deserves a raise! The store is like any other Bbw store.. great service nice gals. love it there!

Jen made my experience completely unpleasant since she refused to sell my two candles in the last day of the sale f all of you

Peach Bellini sucks but winter candy apple is pretty cool I guess. Stay strong Jen. They hate us cus they ain't us!!

I went to this Bath and Body Works awhile ago. I was looking for two candles. iced gingerbread and winter candy apple. I've been calling and calling the store to see if they had the candles. I was informed they had the candles on their "off-site store" i went in and spoke to a lady with blonde hair who got the manager for me. The lady was leaving just now to go get my candles. I told them i did not have anywhere else to go so i would wait right here. When the lady came back, they told me they only had the small 4 oz. I SAID YOUR KIDDING ME RIGHT. I CARTED MYSELF AND MY MOTHER ALL THE WAY TO APPLETON TO GET THESE MOTHER FING CANDLES. THEN "JEN" TRIED TO GIVE ME COUPONS AND TOLD ME TO CALL AN 800 NUMBER SO I COULD SPEAK WITH A LIVE PERSON. WHO DID THEY THINK I WAS TALKING TO. IM CALLING THE DISTRICT MANAGER ON JEN. read more

I and my job coach went here for the first time at Bath and Body Works. They were friendly and helpful. I find with help for 2 hand lotions and a candle.!! It's a nice place.!! I recommend this place.. read more

I just happened to be visiting this particular Bath and Body Works and encountered a really delightful customer service experience with Jen. She's amazing. I feel so bad for her too, because there were so really crabby winter-candy-apple customer's in there, but she didn't even let it phase her, she's a true gem! Thank you Jen, stay strong! read more