1. Bastion Protection Service

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Saint Ann, MO

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Bastion Protection Service

5.0 (1 review)
Closed • 9:00 am - 7:00 pm

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5 years ago

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West End Management & Leasing Services

West End Management & Leasing Services

(3 reviews)

To update my review: my realtor toured this property on April 18 and reported a natural gas smell…read more The owner claimed the fire department had checked and found no leak, but the fire department later stated they had no record of any such visit. We moved across the country on June 4, six weeks after reporting the issue, and the gas leak was still ongoing. A contractor later told us the levels were severe enough that we were fortunate a major incident had not occurred. The owner's contractor also improperly replaced the gas line with an undersized one, according to Spire, and I was the person contacting Spire throughout the process. They let me know that the pipe the contractor replaced was 1/4th inch too small and could lead to carbon monoxide or gas buildup in the lines. During the nine months we lived there, two additional gas leaks occurred in other areas of the system. After spending over $10,000 to move and paying rent for May while the house sat vacant, Stephanie Olsen told me over the phone that "this isn't working out" and that we would need to find another place if we continued being "ungrateful." We ultimately moved out early after 10 months, and paid April 2026 rent while the property was vacant and we were in a new rental. The house itself had numerous issues: filthy vents filled with years of dust and mold, insect infestations (basement had roaches, beetles and grasshoppers) requiring extermination, and a failing sump pump system with drain flies that contributed to a very strong basement odor. The home was at times uninhabitable due to the gas smell, causing headaches and dizziness for both me and my Mom, and we paid out of pocket for hotel stays. This experience was emotionally and financially exhausting. After being threatened with eviction, do you really think I felt comfortable reporting every issue with the house? Of course not. So we financially covered multiple issues due to fear of retaliation.

They charge for cleaning a house that was cleaned on move out along with the carpets! They never…read morerepair anything, just ignore you! The actual property owner never will spend a penny on anything! Take lots of pictures a before you move in if you are dumb enough to rent from them. They are ruining the rental market in St Louis along with all of the foreigner's that are short term investing and sending the profits back to there country of origin!

Bastion Protection Service - security - Updated October 2026

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