I had communicated to the scheduler that my cat only needed the rabies vaccine since he had received a thorough physical exam (labs and blood work) a week prior. Bastet scheduler confirmed the appointment for the vaccine. At the appointment, a brief 5min exam was completed by the vet before the vet tech administered the vaccine. I had NO knowledge that I'd be paying an additional $70 for this measly 5min exam that was not even medically necessary given the physical my cat had just days prior. The vet tech comes into the room with a form asking for my signature before he administered the vaccine; it ended up being the bill for the visit which was odd that it was presented in the middle of the visit. I felt cheated, especially since the reason why I went to this clinic in the first place was for their cheaper cash-only vaccines on Saturdays. Money is tight and I ended up paying way more than anticipated due to Bastet's total lack of transparency from the beginning. I later called a manager about my experience and she was incredibly rude and simply did not care to offer any sort of remedy. Yes, the actual veterinarian was a nice person, but other than that, an incredibly shady way to run a business. There are better, more transparent vet clinics in this area, I can assure you. read more

They could be caring about your pet and be HONEST!!!! then run up a big bill and demand payment on the spot While your pet is dying. read more

Took my dog in immediately when I came home and could see something was wrong because she was not active and seemed like she had a cold and fever. Doctor said she seemed fine that her temp was borderline but she will probably fight it and he didn't want to give antibiotics and make things worse. We gave her a B12 shot and ivy. Doctor said let her rest a day and keep an eye on her. She passed away 30 hours later. She obviously had something terribly wrong and I'm not sure what happened but to not give her antibiotics really irritated me I would have had a better peace of mind knowing we tried. She was only 3 1/2 years old German Shepard. read more

WOW...! Change of review, super cool on the 1st an 2nd visit but damn....Repeat visits are the business plan, they'll tell you otherwise.. Vet when in is ok, however everything said is BS.. Place is small which makes you think personal and professional... But damn that's a bad bet. Staff sucks, vet changes mind every visit for same issue.. PAY PAY PAY.. Won't go back... Hack jobs read more

Bastet Veterinary Hospital - Veterinarians Near Me - El Cajon, California

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Not happy with this place and won't be going back. I took my dog here because he had an ear infection, and they tried to upsell me on a medication to prevent worms at $150/month. I asked if he had worms and they said no. $150 per month? Really? All of their prices are much higher than other places charge for the same thing. They also tried to include some other expensive treatments for conditions they admitted my dog didn't have. It makes me sad when vets push unneeded treatments especially at insane prices. This isn't a car. This is my dog. Don't subject him to unnecessary chemicals if he doesn't need it just so you can make more money. Lame. read more

Always great to see these folks here at Bastet! These folks provide much care for my Service Doggy! And they help out with my million questions I'm always throwing at them! Thank you folks at Bastet! See you soon!! JJ & Lady read more

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I have been bring my dogs to Dr. G for a while now. I am so pleased with his knowledge and care. When my dog is sick (elderly boy now), I know he's in good hands with Dr. G and will receive the best care. I noticed some reviews that were a bit negative, but I don't think they quite understand that heartworm tests are necessary every year to prescribe the medication, even if your pet is on the medication already. Ask any vet. Labs are necessary if you want to put your pet on any medication. You need a baseline to check your pets liver and kidneys as RX medications can be rough on the organs. Of course your vet is going to recommend heartworm and flea prevention. PREVENTION is key!!! Bastet as never done me wrong in any way. Because of their diligent practice, I know my dogs are safe and properly cared for. I am so grateful for Dr. G and this clinic. read more

We've been going there for a few years. We recently had to take our 13 year old cat in who had to be put down. They were so very kind and caring and I was so thankful to them for everything. I couldn't have asked for more when dealing with something so emotional. Dr. G did all he could do save our precious girl but in the end, we had no choice. They have been great with us for all of our cats and we appreciate their care. read more

customer service could be improved, vet was rude and implying that we were taking bad care of our pet before even hearing us out, didn't ask us many questions before taking the pet, didn't explain much about what was going on with the pet or what they were doing and overall had an attitude towards us as well as expensive prices and bare minimum care with long wait times read more

Staff and DR.G are very caring. I always recieve a call from them checking on my dogs progress. My cat will be the next patient. read more

Bastet Veterinary Hospital - This is Leo my cat who when needed will be Dr.G's next patient. - Veterinarians Near Me - El Cajon, California

annual visit for vax and renewal of flea Rx that I would fill at Costco. They quoted me $120 for office visit and vax. An hour into it, the tech comes in with a proposal to spend $540 !!!!!! All I wanted was a Rx renewal for the flea meds the dog has been on for a year. Wouldn't give me one without checking labs for $80 and a bunch of other fees. Didn't have an answer to why the heartworm labs were needed if the dog has been on prophylaxis meds for heartworm. The dog should not have heartworm if the meds are doing what they were sold to do. I'm done with this vet. read more

This star is solely based on their customer service. I canceled my appointment solely based off the way the front desk girls handled themselves With me. Simply checking in the had a bad attitude. read more

I took my dog end for a growth ended up paying about 300 for antibiotics. Couple weeks later I took my dog back to get shots and asked the doctor can you just look see if the antibiotics worked? He wanted to charge me to come back for an exam and wouldn't tell me if it looked better . they're more about making money then caring for their pets or the customers and to be clear I'm a repeated customer with two dogs have spent a ton of money there. No read more

Bastet Veterinary Hospital - Veterinarians Near Me - El Cajon, California

We love Bastet Veternary. We have had two other senior dogs under Dr Girgis care. One lived to 17 years and the other 15 years, not without issues but received help and was able to live out their full and best doggy's lives. I would never take our Eddie anywhere else. Eddie will be 16 next month. read more

Bastet Veterinary Hospital - Our 15 year old miniature Pincher taking a nap after his booster. He is so healthy and strong because he gets the best care. - Veterinarians Near Me - El Cajon, California

Wonderful place, and Francine and the veterinarian were so, kind and helpful and went out of their way to provide the best dental and teeth extraction service for poor little homeless Stripey, a community cat I have been feeding in the park for a year. I would highly recommend this veterinary hospital to everyone, as not only was the service great, but the cost was very reasonable as well. read more

Bastet Veterinary Hospital - Stripey is a "community" cat, meaning someone had him neutered and he ended up in the park where I have been feeding cats for 9 years - Veterinarians Near Me - El Cajon, California

I brought my 13-year-old dog here to get a bath and a haircut. I was referred to them because she had some open skin irritations (that were fully disclosed) We arranged for her to get a medicated bath and grooming. We know her fur had some matting issues that would need to be spot shaved which other groomers have done before. I dropped her off at 9 am and I received a call at 2pm that she was not behaving. When I picked here up the back half of her tail was shaved. I do not even know what they were thinking. She never even got a bath. When She was back in my car she drank two bowls of water and was very stressed out. I have no idea what they were thinking but I would never ever recommend this place. read more

Bastet Veterinary Hospital - What the hell??? - Veterinarians Near Me - El Cajon, California

Great small business with caring, knowledgeable staff. I'm so glad my friend recommended them to me and I'm happy to recommend them to anyone looking for an affordable, high-quality vet in the SD area. read more

Thanks to this amazing vet , our puppy Leo was raised from death after we were preparing ourselves to lose him .. he overcame a hectic virus on the hand of Dr. Moses. Eternally thankful to him and to his professional staff. read more

Bastet Veterinary Hospital - Leo after the treatment - Veterinarians Near Me - El Cajon, California

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The doctor and his staff are professional and friendly. We arrived at appt time and were taken right in. Office is clean and organized. You won't be talked into unnecessary procedures. We took my senior dog in for a blister issue. He gave us options and opinions without pressure. We had never done blood tests on her so we did. Rrsults came back quickly. We found out she had moderate pancreatitis. Treatment was suggested and we were saved from losing our old girl. A change diet, luckily, was all that was needed. read more

Bastet Veterinary Hospital - Prescription dog food - Veterinarians Near Me - El Cajon, California

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Bastet is a very compassionate veterinary hospital. They care about the condition of your animal. My feelings as a dog owner were important to them and my 18 yr old Coco has always been a priority with them. I can get his medication when needed or the special dog food on line or at the vets. Excellent customer & animal care. Thank you Dr Girgis & Staff for your care read more

Bastet Veterinary Hospital - This Coco - Veterinarians Near Me - El Cajon, California

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We have been very satisfied taking our rescue dogs to Dr. G and staff We are treated with the utmost courtesy, and professionalism read more

Bastet Veterinary Hospital - Veterinarians Near Me - El Cajon, California

Very friendly staff, my dog couldn't wait to get in and say hello! Bastet is affordable, knowledgeable and most importantly loving. Special shout out to Isabelle for being so kind! We love y'all! read more

Bastet Veterinary Hospital - Thanks for another great visit and always taking care of me! Special shout out to Isabelle for being so kind! Love, D.O.G - Veterinarians Near Me - El Cajon, California

The office manager at this facility it very rude and acts like she hates her job. Kathy if you don't like your job then maybe it is time to move on. Kathy is rude both in person and over the phone. She is lazy and gets paid to sit on her butt and do nothing but talk out the side of her face. She thinks that she is the queen but sadly she needs to learn how to show respect, kindness and some compassion. The facility over charges for everything and the main vet needs to learn some compassion as well. You can tell when people really like their job or if they are just collecting a paycheck. This is 100% the case with this facility. All money and no compassion or respect for the patients. read more

Don't even deserve 1 star.. the worst veterinary hospital I have ever seen .. i called to make an appointment for my dog .. and he was in a really bad condition.. the girl on the phone told that you nearest available appointment is after one week .. so I said yes schedule that for me I called 2 day after to get confirmation.. she said I don't see you on the system.. and you have to wait 2 weeks .. I was like Fu*k no .. the worst veterinary hospital I have ever seen read more

I was referred here by the neuter scooter to have my kitten fixed since they are not operating right now during covid. I was told it would be a flat $75. When I went to pick up my kitten they had another $200 of charges to "keep the kitten comfortable" while she is healing. Of course I was going to pay it but if I knew they were going to charge that there were other places I could have gone that would have been honest about the cost from the beginning. I would never go back to this dishonest place again read more

Doctor Moses Girgis, is the BEST!!! He saved Remie from a snake bite. Only $1,700. and they have care credit. My Remie is with our family healthy and beautiful. The doctor did a great job. Highly recommended this place. Cano family loves this place read more

One morning I work up to my dog having a seizure. I immediately called Bastet to see if they were able to take in my baby. It was the closest vet to my house and I had minimal time. Isabel, a wonderful vet tech that calmed me down and walked me through on what to do and immediately told me to bring her in. I was so grateful for her and Dr.G who were able to fit me in. I got blood work done and they checked out my baby and everything turned out great at the end! So thankful for them. read more

Be Advised they do not let owners in! Like at all, not even to meet the Vet if you are a new client! I fully understand the wait in your car for your appointment to limit the customers inside due to COVID, but not allowing owners in at all?! How do they expect to get any new clients? The Vet must be extremely nervous of COVID even two years in. Shoot, I will wear a mask if you want, and I told them that. Not sure about your dog but mine can't talk to the vet to explain the issues we are having. He definitely can't stay calm being given to a total stranger. Not only is my dog older, large, and extremely nervous at the vet but I wouldn't let a stranger take any of my dogs inside a facility I have never been inside to see a doctor I have never met or even seen. That's wild! This isn't a shot clinic where it's a poke and done. I want to see the conditions of the office, the demeanor of the Vet, and the customer service provided before I chose a Vet for my pets. If you are the same I would recommend going elsewhere. I politely told them those policies did not make me feel comfortable and I would leaving. I wish they would tell people this info when you make an appointment. read more

Eddie and Cartman our fur babies have been going to Bastet Veterinary for many years. The staff is very knowledgeable and friendly. Doctor Moses is very in tuned with our feelings as pet owners and with our pets. Eddie and Cartman really do love them. read more

Rudest staffs ever. I took my dogs for DAPP vaccinations. I needed their microchip number on shot records so I wrote down their microchip number on the form as well as basic informations. I specifically asked a male vet tech with beard for paperwork of shot records with microchip number. He gave vaccinations and I paid for it and was waiting for the paperwork that I asked for. Then he said, "I think you are all set." Ummm, where is my paperwork? They went back to print out. I took a look at the paperwork and noticed that it says "teacup poodle" on one of my dog's papers. I didn't write teacup poodle on the initial paper. I wrote down toy poodle because she's a toy poodle. And I also asked for the labels from container of shot. That way, I know which product of vaccine my dogs received. Normally, it comes in 3 parts. One is for veterinary records, one is for the owner's record, and one is for the syringe. They put one for syringe on my paperwork.. I got them fixed and went back to my car. I was double checking the paperwork and found there is no expiration date on the papers. I went back to get it fixed. Nothing complicated. I apologize for being picky and told the lady at front who has bumpy skin that I work at a vet office just to let them know why I know things are not right. Then I casually asked how do people know when their dog needs to get vaccinations again without knowing the expiration date? Some vaccinations and 1 year and some are 3 years. I never expected to get shot record without expiration date. It is VERY unusual. She said they know from reminder that they print on receipt . No, there is no reminder printed on receipt. She told me false information (=lie) so confidently. A lady with ponytail in back sweater came back with new paperwork. Ok cool, I took a look and now it says one of my dog needs rabies shot on March 2024. WHAT? They don't know when/where he got his rabies shot but now they are saying he needs rabies shot March 2024 on DAPP shot record paper. I asked to remove that. Also the vaccine they received was modified live virus vaccine but they put "killed Virus" on the paper. I told them the reason why everything gas to be right,but NOTHING was right. At this time, I was tired of all the mistakes. The lady with bumpy skin said I should have asked what I need on the paperwork. Excuse me? They didn't even give me shot records that I specifically asked for,but she was blaming me. All I need was simple proof of vaccine that my dogs received today. I asked for vaccine record with microchipnumber, I didn't ask to put teacup as breed, I didn't ask to not to put expiration date, I didn't ask to put the labels for syringe. I didn't ask to put totally random expiration date for rabies shot, I didn't asked to put as killed virus. Those were all the mistakes that they made but she blamed me. It was absolutely awful customer service. The lady was saying it's because they didn't put record in computer, it's generated automatically etc. IT DOES NOT MATTER. All I need was simple proof of vaccine that my dogs received today. She even said I should have took my dogs for vaccine to my work. I agree, that way I didn't deal with mistakes and rude staff. I don't want to take my dogs to work and stay there all day while I work, especially when the respiratory disease is going around so I thought it's easier to just take to a vet near my place. It's nothing complicated, easy, simple vaccinations. Anyone can do it. I've never thought I would regret that I made this decision. Here's the things they didn't get right 1, Didn't give me paperwork(shot record) that I asked for. 2, Put teacup poodle as breed (I wrote down toy poodle on the initial form.) 3, Put wrong vaccine label. 4, Did not put expiration date of vaccine. (I've never expected they don't put expiration date. It is very unusual. I wander if they've never had problem with it) 5, put completely random expiration date for rabies shot 6, put wrong type of vaccine (killed virus) 7, worst customer service. Blame on me for their own mistakes. read more

Great Clinic. We've adopted a cat and had a free wellness check with the list of veterinary clinics. So we've called on December 24th and the staff was very friendly and scheduled the checkup on the same day. It's very cozy and welcoming. The front desk, the nurse and the doctors were awesome, attentive and super positive. We felt that we were taken care of. The doctor is very knowledgeable and answered all our concerns. We'll definitely return here if we need. And it's totally great place for people who adopted. read more

They took good care of my Coco for her spay. I was so worried but they did a good job and she is doing really well. I'll be going back for her routine veterinary needs! Several highly respectful people in the animal rescue/recovery care use Bastet Veterinary. I'm thankful to their wonderful care! read more

I found this place in the reader.. and once speaking to the staff decided to make the appointment for my fur baby Jaxx. The staff is seriously educated in their field and add real heart in what they do. My baby had dental surgery and they did an outstanding job!!! I think I finally found my babies forever Vet. read more

Hi I have posted a negative review on this place before and somehow it was deleted hummmm...so I'm posting it again. The Dr is always rushing and very expensive and unprofessional. The staff is even worse they are not educated and they all show like they do not want to be there. They forget everything even if you paid for certain things then turn around and blame you for there mistake. The Dr says Inappropriate stuff that makes me very uncomfortable around him. I have spent over ten thousand dollars there were both my do read more

Top notch group of animal lovers at Bastet Veterinary Hospital. We have had the opportunity to see Francine and Dr. G. (Not sure of the other associates names but also VERY helpful and attentive). They have now found the time to squeeze us in 2 times for my old dog Max. That has been experiencing some health issues as he ages (13) . They take the time and provide the quality care you want your loved ones to experience. A very thorough process that I can't express how much I appreciate them. Thank you very much. Tyler Cervantes read more

I took my 2 Chinese Shar-Pei in for entropion surgery (eyelid tracking surgery). To be honest I was worried about take them in. No only because of the surgery but also because they don't do well with other dogs and people, they are very protective over me and my family. A decision had to be made with the best interest in our pups in mind, that the surgery needed to be done. Dr. G and his staff were super friendly and made my dogs at ease. That alone gave me a sense of tranquility. They did exceptional work on their surgery, still healing but as to what we can see they are looking great. They knew how worried I was about taking them in. So they kept me up-to-date on their progress throughout surgery. I love the fact that they not only cater to the animals but the owners as well. I will definitely recommend Dr. G and staff to anyone looking into any type of doggie care. Thank you.... -The Fonseca's read more

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Sophie feels happy she's not nervous or shaking, I've never had a problem when I take her there, the Veterinarian are very friendly and knowledgeable, Great service read more

The so good I loved every time the we bring shaggy the so good 100/100 a recommend my dog Ben many time I loved read more

The Aldridge family true appreciates the love, attention, and care that we have always received at Baster Vet. Don't let the small, modest office fool ya. From the kindness and patience of the staff, the professionalism, knowledge, and guidance of Dr. G, and the very affordable pricing are the reasons Bastet Vet has been our vet clinic for years. Thank you for offering same day vet visits, even when it's last minute. Thank you for working with my budget and allowing me to make payment arrangements when needed. Thank you for always being good to my pets and for giving them the best care. read more

The worst communication and customer service ever. I was stunned after having had good experiences in the past. The vet failed to tell me he needed bloodwork to prescribe pain med dog on, so when tech came out with estimate and I approved shots but not bloodwork, checkout consisted of no prescription--the very reason I came in. Waste of money and time. Dr gave evidence of being paranoid of losing his license without even trying to work with me on payment or anything. read more