I filed a claim with my insurance who sent the service request to them. I waited a week for them to…read morecall me, and still heard nothing. So I reached out to them, and they said they would start the order for the windshield. Which was a little frustrating, made me think "would they have even called or ordered the windshield if I didn't call?"
The day of my appointment I dropped my car off at 9am, thinking it would just take a couple of hours. Around 2pm I called for an update on when it would be done. They told me they weren't sure and it's still being worked on, but surely by the end of the day. I finally got a call around 3pm for pickup.
While it was a quick process to finish check out, I am not happy with the services. I got in my car the next day with shorts on only to find tiny shards of glass covering my seats and on the back of my legs. I am not sure why there was glass pieces all over my seats, dashboard, and inside my console. But I would think they would do a clean up after install to prevent this situation.