I love Baskin-Robbins great service awesome ice cream few of my favorites are the cotton candy, pink bubblegum, strawberry cheesecake, and toasted coconut. Banana splits here are great too. Hope this company expands even more than they are now read more

Never saw such testimonial staff in any place, what is more surprising it is franchise of Baskin Robbins. Everyone knows how good their ice creams are, but personnel here is truly welcoming. My bow to management of the place. read more

Classic old school Ice Cream. All the flavors you need are here. What's wrong with Ice Cream-Nothing. With Global Warming, this will be everyone's Go To. I'm not a scientist but I believe in Mint Chip. read more

One of the better Baskin Robbins locations in the area. The place is always clean and the staff is friendly. One star off for not having salted caramel flavor at all times. read more

I come here a couple of times a week. After having some lunch, to keep the drowsiness away I get myself some ice cream and coffee. Coffee and ice cream is now my favorite dessert! The place is very busy at times, schools kids, and parents with kids. Good variety and always great ones to choose from! I do recommend this please, as Baskin-Robbins is my favorite place! read more

Love the covid protocols. It's a small shop so I try to wait til there's only one or two people. The staff was great. I love that once they make your order they keep your ice cream in the freezer so it doesn't melt while they finish making the rest of your order. Plus it's BR so it's just delicious. (Parking can be tricky if it's crowded) read more

Great location. Awesome people! I come here regularly for a mocha blast. Their employees consistently offer fantastic service with a smile and the product is produced to the correct consistency (or they can change it up if you like it that way too). They have more than 31 flavors (I should give them 6 stars instead of only 5, for this alone) As well as a good selection of cakes as well. read more

They have such understanding and caring employees! I ordered a cake for my graduation party and they were willing to change the color of the original design to fit my school's colors. I will be sure to order from this locale again in the future! Thank you! read more

Love their ice cream cake. Took one for my fiancé bday tonight and everyone loved it. You can't go wrong with ice cream. Thanks for keeping th place clean too. Staff was super friendly and plenty of parking. read more

Five stars ! Thank you Justin for helping my BFs birthday memorable the Fangtastic Monster Cake was awesome ! Very friendly and prompt service ! Basking Robbins is really kicking Butt in the Cake creativity department! Absolutely love and enjoy their cakes and ice cream great location ! I will be back also 1.50 scoops every 31st of the month ! Thank me later read more

Service here is excellent all the employees were very kind. Justin, Natalie, and Michelle were a great! Will definitely be coming back here soon read more

Reliable, tasty, average, but nothing to freak out about. I fear that they lack innovation which a lot of new dessert spots have these days.

Love this location. The employees are nice, they never say anything about giving out samples, and their ice cream cakes are so good.

I'm glad I came to YELP to check reviews on various Baskin Robbins locations. I had already decided to try an ice cream birthday cake and when I spoke to the BR on by Vineland / Ventura Studio City. The BR rep who answered was unfriendly and seemed unwilling to help - since there are so many cake types I had hoped to talk to someone who could chat. She said I could only order via the online site and that I needed 48 hrs . I was going to go ahead and order from this location but then I came to YELP and saw that this store's marks and scores are low. I picked up the phone and called another location (13315 Victory Blvd) and spoke to Tariq who just first off had a friendliness to him. He explained the cakes and pies and told me about the ingredients bec some of the photos look like there is a layer of fondant. I was happy to hear no fondant at all - it's all cream. Tariq was patient with my numerous questions and took the time to give me old fashioned GREAT and friendly customer service. Tariq said the shop need about 24 hrs for a cake order and that I could place an order via phon or online. The advantage of online is if you put any writing on the cake, when paying ahead the shop can go ahead and do the writing and the cake is ready when you arrive for pick up. Thanks TARIQ- appreciate your kindness! This store is now my go to BR for any future ice cream cakes. read more

Customer service was good, but our milkshakes tasted more like milk than ice cream flavor. Not worth the value for the money, will not be returning. read more

The best Baskin Robbins in Southern California and we've visited them all =) Our most recent visit was New Years Eve afternoon. The workers were so sweet and offered the 3 of us samples and told us of their discounts. And we scored the best ever seasonal flavor Baseball Nut! Highly recommend this location. Thank you! read more

This baskin Robbins is my childhood ice cream shop, came here everyday as a child. Tonight my tia and I came in 10 min before closing. We were in there until closing. A little girl and her brother were standing outside and Karen one of the employees decided to let them in even tho they were closed. I thought that was the nicest thing ever! Great customer service girl! 5 stars to my childhood baskin Robbins!! read more

The owner was extremely aggressive toward me, a customer, because I parked in a spot next to the shop (which is in a mini-mall with several other businesses and no clearly designated parking zones). He actually parked his car behind mine to block me from leaving while saying a tow truck was on the way and that I had parked there for "five hours". Mind you, there were several other empty spots in front of the store. I was terrified by his behavior and have never encountered this in any other business. read more

First time in this locatio. Pretty small but, it's nice and clean. They have 24 different flavors!! And playing good music.

This is my favorite ice cream shop, other than the fact that it's closest. The staff here is nice and the place is always clean!!!

extra star because ice cream and this place has been here since I was a kid. you could always depend on it being there on those hot ass days in the valley or if you didn't want any of that new froyo/shaved ice/snow stuff that pop up and disappear so quickly. its testament to the fact that ice cream will never die lol read more

This place is horrible. I went in for the first time and ordered a 2 scoop version of a signature sundae and was charged me for a 3 scoop sundae. After they OVERCHARGED me, I told them my concern and thought there must have been an innocent mistake. The employees on duty basically said thats the way it is and shrugged it off as they didn't care at all. I complained and The owner called me personally and offered me a Free sundae of which I originally ordered. When I returned a few days later to get my free sundae the associate working said he was well aware of me and my situation. He continued to tell me that if I wanted that particular sundae I would have to pay Extra for it. Unbelievable! I will not return here nor recommend them to anyone. There are much better ice cream places. This establishment obviously doesn't care about their customers at all. read more

I wanted to update my previous poor review of this B&R. After I left the last review the owner contacted me and wanted to make things right. I appreciated that. I have still been frequenting this location and it's solid. Some of the staff are awesome (Marcus and his bro and the young Armenian lady are great) I'll pass other B&R's so I can get to this location. read more

We were so excited to have night desert but completely ruined by hard cookie in warm Sunday. Cookie need to be soft and easily broken by the plastic spoon they give us to eat. Also they didn't have container lids to close the ice cream container. They have same ones as the ice cream cups as kids. read more

Nutty coconut: LOVE LOVE LOVE!! it reminds me of my childhood, so what's to complain?

Nothing wrong with this place but nothing spectacular. No rude treatment, reasonable time, reasonable prices but very few seats. There's about four tables. The biggest table seats around four (unless if you steal seats, of course) and the other tables seat two. I come here once a while. read more

Temps came up to 90s for the first time in months, had to stop by for a scoop. Couldn't help but notice the different birthday cakes they had on display. There was one cake that stood out to me. It was a cake wrapped in KitKat bars and divided into 4 quadrants. M&M's, gummy bears, Oreos, and sprinkles. $50! Long line was moving fast and employees were very helpful and friendly. Definitely coming back again! read more

Ordered a spider-man cake the day of and they made the cake exactly what I wanted! Thanks for taking my order last minute

There really isn't much to say. I was in and out of there in about 2 mins. I picked up some Ice Cream cake and there were no other customers. There were 3 employees at the time. It seemed like a clean location. read more

Best Baskin-Robbins in the valley. Super artistic cakes. Fun crowd..

Typical Ice cream joint. Visited since Wife had a craving. The ice cream was fresh but I think they skimped us on the scoop. The scoop was a lot smaller than I expect for a 3 dollar ice cream. I would tell the management to also take a look at service. They guys behind the counter were not attentive. read more

Can't ever find parking it's too packed.. can't complain the attend me quick my drink comes out good some places comes out tasting nasty ... this is my one to go places I must say.. read more

large variety of ice cream, everything looks super good and they got special offers on certain days so that's always cool. read more

Baskin-Robbins - Split - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

well you gotta love basken Robinson. or as that say 31 one flavors. I Denver as a mix I used to slaYer get an icream cake from here every year on my birthday. well not this exact one but one like it. it wazxa,mint chip choclats cake and if tasted skip Goo I loooked forward to it every year. now I like to go in and get maybe a s pop or two on a cone. hip to the tummy. and guess what..I still get my mint chip icexream cake every year. woot woot . read more

Dumb, shortsighted owner--recommend avoiding! There aren't too many places I would go well out of my way to avoid, but this is one. I hope you will too. I came in one night with my wife and daughter. I had a coupon for a sundae. The value of the coupon was something like 50 cents. The employees made the ice cream and then when I presented the coupon said that it was not valid. It was for another nearby location. I pointed out that the point of coupons was to bring in business, which had worked and the store was certainly not going to lose money on the sale. We had ordered ice cream for each of us. They said the owner was very strict. I further pointed out that since they had already made all our ice cream they would lose far more than 50 cents by refusing the coupon. They were nice and polite, but they refused. The next morning I went and asked to see the owner. I spoke to him, explained what happened and showed him the coupon. I pointed out all the same information and he still refused. He claimed that the nearby Baskin Robbins store's price was higher for the sundae. This shocked me. No business owner in his right mind would refuse a 50 cent coupon when a calm, rational customer came in the next morning, yet he did. I wrote this in 2012 but never posted it. Here is my update: My wife insisted on ordering her cakes from here despite my boycott of the place. They have always been nothing but helpful, polite and nice. I have decided to call a truce because my wife made a last minute change or cancellation that they didn't charger her for, so we're more than even. I don't even know if it's the same owner anymore, but I just can't get over how silly it was for the OWNER, not some random employee, to refuse a 50 cent coupon that the customer bothered to come in to request be honored the next day. The 1-star rating stands unless the owner ever decides to respond, but I think everyone should still take their business there if they wish. In every other respect it's a well run business. read more

Just witnessed the girl scooping the ice cream cut herself. blood goes into the OREO and Chocolate ice cream bins, and she tries to wipe it off with a dirty rag in the ice cream. i informed them that its now contaminated and they refused to remove it. next people that go in there are in for a surprise they are unaware of. Serious heath hazard!!! don't order the OREO or Chocolate ice cream, you will get a special treat of that girls Blood. read more

My wife, daughter & I went to this location yesterday after picking her up from school. First, I love BR ice cream. It is my favorite since childhood, Second, I have been to this location before a number of times because of the proximity to the school and the fact that it is becoming more difficult to find BR locations. The place was clean, the service friendly and the ice cream although a bit pricey was very good. I then looked up the reviews and was completely offended by the other reviewer calling this place "Ghetto" and comparing the experience like going to "Little Mexico." This a a good BR location in Van Nuys. Duh, there might be some Latinos there like me in VAN NUYS. I was actually the only Latino on this particular visit in the store. I think "Samantha T." should re-evaluate her racist comments that offend Latinos. I would go back to this BR location anytime. There was a mixture of people just like all of Los Angeles. That is what makes LA so great and diverse! read more

The location is kinda ghetto and small ,but the ice cream is good as any other baskin robbins.