I recommend this store is pretty good the service of the employees . My experience was fast and my food was fresh

We purchased the lemon poppyseed cookie on Minecraft week. Zero lemon. We went in and asked. (Different) employee apologized and explained they didn't get any lemon in, so they have been instructed to sell their LEMON cookies without any lemon. We ordered the cookies & cream, honestly it was like a big weird chunk with little to no flavor. Crumbl is doing too much. It's honestly kinda hard to mess up a good cookie.... read more

After an amazing dinner, I wanted to go somewhere that had delectable desserts and this was the closest place in the area. I ended up ordering a Rocky Road cookie along with Mini Cookies that included Chocolate, Chocolate Chip, and Peanut Butter. It was all incredibly tasty and I think I made sure to get home in time to have these with almond milk! Every bite was filled so much flavor and I am so glad I saved enough room for these treats right after a scrumptious meal! I was able to park on the street and walk right on in to a welcoming establishment. The employee was friendly and helpful. I even noticed an interaction they had with a guest where they helped them decide on what to get with an authentic recommendation. Whenever anyone brings up this establishment, I make sure to give them my full support to let them know that it is a gem indeed. read more

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Walked down a long, blank hallway, which did not look like an open business, but then finally made it to the front of the store. Not a very warm or inviting experience and although the cookies were tasty, I wish they had been warmer and crispier! read more

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FOOD 4/5 Got the 6 pack of cookies, solid as always SERVICE 1/5 Non existent since you order off the iPad and wait for your cookies. No smiles and hardly any interaction...kinda sad with the amount you spend here. PARKING 4/5 Easy parking the back of the shopping plaza or metered street parking on Ventura. read more

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We ordered three mini cookies. Carmel cheesecake, chocolate chip, pink strawberry I believe. They were yummy but very sweet. You need NEED to have water with them otherwise it is too much. read more

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I stopped by Crumbl to try the Grinch Christmas cookie, and it definitely brought the holiday vibes. The bright green color immediately stood out, and the cookie itself was soft, thick, and warm. It had a nice sweetness without being over-the-top, and the festive look made it feel fun and nostalgic for the season. I always enjoy how Crumbl rotates their flavors, and this one was a simple but satisfying holiday treat. If you're in the mood for something festive and cozy, this cookie is worth a try. read more

Crumbl - Encino - Grinch Christmas cookie - Bakeries Near Me - Encino, California

I came from out of town to visit a friend decided to stop at this crumble to pick up a little sweet treat. Location is super easy to find upon entering super clean. Unfortunately, the one star comes from your staff was not greeted, but she looked at me. I even said how are you out loud. then upon receiving my order I felt this attitude and as I told her have a good day, she just stared at me. I'm not sure if if the staff is having a bad day because of the weather being so warm But no way to treat a customer . read more

Crumbl - Encino - Bakeries Near Me - Encino, California

I placed a delivery order today and it arrived and it was not my order. I have been calling this store for the last 30 minutes and no one answers and this is consistent that the employees do not answer the phone. How do you resolve issues when they say call and you do not answer the phone. Horrible service. 6.19.26 at 5:30. read more

Sarah was so nice and quickly helped me with my mobile order, she's amazing. Thank you!

Best cookies and very clean store Love all the different flavors and rewards system . read more

I've been going to this location for quite sometime but lately the service is really bad. I came in and was expecting someone to ask me or even greet me, but no one did. There were 3 employees working, the Asian lady was decorating the cookies but totally ignored my presence until I said excuse me. Then I said I need to get my reward cookie which is one piece, she rudely said I can't order one because they run out of single box, not even saying sorry we just run out of single boxes . I came twice lately to this store and same reaction. from the employees esp the Asian one. I hope the owner will do something to correct and train their employees to be courteous to customers. There are a lot of pastry shop around Encino and when customers realize this, you might loose a lot of your customers, we don't mind driving to other crumbl locations which has better customer service. Thank you for your attention. Lola read more

First and last time. Simple taste. Nothing special. Chocolate and vanilla were ok. Strawberry cookies were cold and hard. Expensive for 6 cookies $17.99. read more

Crumbl - Encino - 6 cookies - Bakeries Near Me - Encino, California

Crumbl is one of our absolute guilty pleasures in life and always the perfect way to end a long work week. Love the rotating flavors. Always go for a cheesecake if they have it. It's sweet, but it's cookies so is that a bad thing? Always a smile in a pretty pink box! read more

Crumbl - Encino - Butter cake and graham cracker fudge - Bakeries Near Me - Encino, California

First time trying Crumbl Cookies at this brand new Encino location! So the hype was built HARD from what I saw on social media...those attractive pink boxes and decadent flavors..I was intrigued and wanted to see if Crumbl lived up to the hype. Yes, expect to be paying $4-5 for a cookie so don't be surprised. HOWEVER, this is not your average cookie. In fact, I found them to be more like cakes. They were HUGE and with thick gobs of frosting on top. You could easily split one cookie between two people. This particular trip we tried the pink cadillac sugar cookie, peanut butter ft. muddy buddies, strawberry milk and dark dream. I guess they change their "lineup" of flavors weekly from what I've seen on instagram. Flavors: Pink Cadillac Sugar Cookie- Loved the cookie itself. Super THICK and soft. The frosting was a bit of a miss for me...it didn't have much of a flavor, but I was sold on the little pink Cadillac topper. Peanut Butter ft. Muddy Buddies- Great for any PB/Chocolate fans. There were a couple muddy buddies on top. Could have done without it. Again, frosting seems a bit overkill for me, but I think that's what this place is all about. Strawberry Milk- My favorite! Delightfully fruity and the frosting made sense here for the "milk" aspect of the flavor. I loved how soft it was! Dark Dream- Delicious, but it was more brownie-like than cookie-like. NOT complaining whatsoever. Pro tip: GET MILK. YOU WILL NEED IT. Overall, it was fun to give Crumbl a try. Not sure it it's my jam because of the thick gobs of frosting on top, but I think it would be fun to bring a few over to a friends house to try some new flavors or even give a box as a gift. This location in particular seemed a little chaotic, there were maybe 15 people in the kitchen all making cookies at once. The kitchen is completely open, so it was kind of fun to see! Despite the chaos in the kitchen the person at the register was attentive and helpful. We were in and out in about 10 mins. read more

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I can forgive paying $4-$5 a cookie if the flavor is on point. Crumbl, unfortunately, did not bring its best for opening day. Also, the business owner's pics aren't even for this location... they're just promotional pics for Crumbl. Cute pink boxed packaging for each cookie, which is probably part of the reason why it's so expensive. The cookies are big, too, but came off soggy and pasty when we tried them. We had the French toast and the fruity pebbles. The French toast was... literally a piece of bread with maple syrup and icing or frosting on it. The fruity pebbles was sugar overload, which is to be expected, but really just tasted like sugar and not like a delicious cookie. There are other options, but I'm not sure if I care to come back and try them out. If you want a snazzy cookie that's worth every penny, I always recommend Cookie Good in Santa Monica. They're in-line with what Crumbl is trying to do. They're a drive away, though, so Crumbl will definitely be a more convenient option for those in the area. Still, I would probably prefer Paris Baguette, Cafe 86, 85 Degrees or even Porto's to this. Crumbl is in a plaza but faces Ventura Blvd. Same plaza as Target, Western Bagel and Shake Shack. There's street parking or a lot and garage in the back. read more

Crumbl - Encino - Bakeries Near Me - Encino, California

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Some of the cookies are good, but the rest of them are too too sweet. The workers are okay. their cookies are way too expensive and take too long to order. I really like the logo and how inside of this location looks. read more

Fast fresh great cookies. A good variety of different flavors every week. 2 different sizes.

Best crumbl. Clean and fast. Service always on point . Close to target so i can walk off the calories lol read more

I am in love with the French Toast cookie with fresh butter and maple syrup! Unbelievable!

Great customer service and the dessert this week was yummy. I realize I'm not as much of a cheesecake person as I thought so therefore the cheesecake was not my favorite read more

Overrated and super expensive cookies. Not worth it. They taste under baked and doughy.

Amazing quality the service was so good the dessert are amazing especially the pies I am in love

Amazing staff, came in right after close to pick up my online order and they still gave it to me !!! Thank you Wyatt for the extraordinary service! :) read more

The cornbread cookie was yummy. I got one of everything that week and we enjoyed the treats. There was a line but the worker was very quick. read more

Good service good cookies the Dubai chocolate cheesecake wasn't for me but still love crumble

I love this place. They have the perfect cookies, not fully cooked. They fall apart in my mouth. I absolutely love this place always clean plus they're next to blaze pizza so I can get some actual food before dessert but that almost never happened. I usually usually get crumble first. it's so good. I like the milk chocolate chip. That's my favorite. Go crazy for them. I beg everyone I'm with to get crumbl read more

Crumbl - Encino - I bring my bearded dragon here every time - Bakeries Near Me - Encino, California

Typically I like Crumbl, but this is unacceptable. $18 for this junk. Pathetic. At least have a proper box for this. Well the kids were certainly upset and I was ashamed of myself for putting them through this. read more

Crumbl - Encino - A bunch of small good for nothing cookies. - Bakeries Near Me - Encino, California

So delicious! The service is always so quick and the cookies are always so good! It's always so clean and the customer service is great read more

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Decided to order crumbl through the app because I thought it would be faster... it's been over an hour since I ordered and I'm still waiting. My status bar hasn't even moved :( it just says queued for delivery. I tried calling and nobody answered. I really don't want to cancel my order but at this point I don't even know it it's worth the wait. Update: I tried to cancel my order through the app and it wouldn't let me so then I got even more frustrated and I decided to call the store and the phone was on hold / ringing for 30 minutes and still nobody answered. I decided to just contact customer service through the online chat and they were able to help me cancel the order that way but still didn't receive any sort of apology for the wait. I didn't even receive a refund ID so we will see if I even get my money back. I love crumbl and this is so disappointing. I actually wanted to cry read more

The cookies are delicious and the Encino location is always clean. The employees are always helpful.

I suggest not getting the minis here. These were more like bite size pieces. I have had the minis at other locations and they were more flattened out and tasted a lot better. Barely any add-ins in these and just tasted like a big lump of dough read more

Crumbl - Encino - Mini cookies - Bakeries Near Me - Encino, California

Will never visit again after the service I got, I usually don't leave reviews unless I really feel like a true bother to be in the store She helped out the person in front of me but treated the customer so poorly once it was my turn she coughed in her arm which at least it wasn't her hand and started to make more cookies I had already ordered pick up and she did not even look at me until I waited and asked to be helped She was so rude did not want to be there at all I'm so sorry but Jackie you need to find a job where you aren't upset at all of the customers read more

Another customer (Paul) in the review section below, 2wks ago had the exact same experience I just encountered personally. I was 2nd in line upon arrival and watched a half dozen people who came after me receive their order while I patiently stood there waiting for my name to be called. As mentioned by another customer, it's a small store, so you see everyone standing there in the entrance. Despite seeing you (multiple times), employees do a wonderful job of making sure to not greet you or check in on you to make sure you're taken care of. Equally great, if you're standing there senselessly for 10-15mins while the store clears out, nobody on staff has the sense to determine that perhaps something is wrong and you may need assistance. Another life lesson is affirmed this evening. "The squeaky wheel gets the oil" as they say. Helpful Hint Of The Day: Raise hell if your order doesn't show within 5mins, because employees at this location aren't concerned about you standing around exercising patience unnecessarily as they continue to operate as though customers aren't there. Local transients and homeless folks seeking refuge on hot summer days, or shelter from cold winter nights would do very well to visit this store location because the door is always unlocked and they leave unidentified strangers loitering inside their store front alone. What a great place for locals down on their luck with no purpose nor place to go!! Bravo Crumbl Cookies - Encino, we salute you!! read more

Crumbl - Encino - What's in this photo?? A BAD CUSTOMER EXPERIENCE!!! YAYY!!! - Bakeries Near Me - Encino, California

My first time and I love it!! I like how clean it is and the cleanliness of the store. The service is very innovative of how you order and they have the samples out for the menu that changes every week. I ordered the peanut butter and chocolate chip cookie and they was sooo good and soft. The taste is very good and better than mrs. Fields and I love that place it's ONE of the OG cookie spots. I like this unique way of the cookie industry. I have to try the one in Northridge now! read more

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Hands down the best cookies I've ever had. Chewy on the inside, crispy on the outside. I've tried several cookies and cakes, they all come out perfect. read more

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Fast, friendly service, six (6) LARGE cookie options to choose from, 3 for $15, or 4 for $16 (smaller cookies only available for caterers) - the decorative cookie boxes are so HEAVY it really feels like you're walking out with a good deal! read more

Crumbl - Encino - Outside - Bakeries Near Me - Encino, California

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Always the best elegant vibe and experience Great ambiance, the cookies are always so good and definitely one of a kind there is no other cookie like a cookie from this place and every location is consistent And the service is always so pleasant, on point and quick read more

The best cookies. Melts in your mouth. Increíble for sweet lovers. I ordered them on doordash.

Love the chocolate cake cookie! My favorite menu so far. The service was also great. The worker took their time making my cookies and it really showed! read more

Crumbl - Encino - Double chocolate chip, raspberry cheesecake, peanut butter and chocolate cake - Bakeries Near Me - Encino, California