The manager, I believe her name is Maritza, at this Baskin Robbins is so sweet and truly cares about customer service. I have ordered multiple cakes from this location and she has made all of them for us. The most recent one was a basketball cake and it came out good! You can choose the flavors and write a short message. They have a few tables inside so you can enjoy your dessert there. This location is in a plaza so there's plenty of parking. read more

On those hot summer days when I'm craving a cool tasty treat, I stop in here whenever I'm the area. There is always parking with ok problem, all the flavors I like are usually available, the team here work well together to keep the line moving on crowded days and the place is kept clean. If you want something to take home, check out the freezers that include cakes, quarts and specialty ice cream treats. The place is bright and tables and chairs inside. read more

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I've attached a picture of my two scoop sundaes that I just bought. These are the worst looking sundaes I've ever purchased from Baskin Robbins. These scoops don't qualify as scoops but as spoon fulls. I'll never return to this franchise again. I'd rather drive further and get a decent sundae. The owner needs to train his employees better. read more

Baskin-Robbins - Two small spoonfuls of ice cream & a little garnish to qualify them as sundaes. - Ice Cream & Frozen Yogurt Near Me - Sylmar, California

It's Baskin Robbins. Ordered custom cakes from them before, take my kids for ice cream. Employees have always been friendly and attentive. No bad experiences, will keep coming back for my ice cream needs. Inside is small but expected of Baskin-Robbins in such a location (strip-mall). read more

Strawberry ice cream so yummy not too sweet. Service great. Ambiance was okay. Would rather take out

i went in today and this very sweet girl, i think her name was "Cilla," she was very nice and very funny. She welcomed me and my family in and she took all of our orders, (we are a family of 5, but ordered so much more.) Thank you Cilla if you are reading this! read more

This establishment closes at 9:30 PM on Friday. We came in at 9:05 and wanted to get a milkshake but the attendant had already cleaned and washed the blenders for the night and she told us that they were broken. I can see they have 3 blenders and I do not believe all of them went down at the same time read more

Angel was my angel today taking my cake order over the phone for pick up tomorrow! I appreciate such outstanding customer service! I missed the deadline time to order it for tomorrow and Angel came through for me! We need more Angels in this world! Thank you and I always enjoy visiting your location. read more

Walked in here I have never had a problem being a loyal customer to this Baskin-Robbins. We came in here to grab ourselves a treat. Abran the man supposedly in charge told my wife the machine was being cleaned but prior to that he whispered to his other coworkers that he did not want to do the Cappuccino Blast. He lied to my wife and proceeded to laugh about it with his coworkers. The other coworkers were also laughing as I walked in to ask him for his name. Really disrespectful how he handled the situation in front of my kids as well. I guess don't come here 15 minutes prior to closing because they won't take your order serious and take you as a fool. read more

The Jamoca is my favorite. I have had a lot of coffee ice cream in the past and baskin robins has made their coffee ice cream (Jamoca) very good and consistently good as well. My wife and I return to this establishment quite regularly and the prices are fair for good quality ice cream. read more

Baskin-Robbins - Front sign - Ice Cream & Frozen Yogurt Near Me - Sylmar, California

Great location!! Ice cream shop was needed in Sylmar and we are finally getting what we deserve. The inside is bright and looks clean, which is great! Tables are offered inside to enjoy your ice cream. Ice cream and ice cream cakes are just some of the options for an enjoyable day. Employees are not rude at all and are actually friendly. Parking is relatively easy because BR is located inside a plaza. Along with other cool new food spots. Really happy to see this franchise closer to home even though I have noticed a $1 price increase from the maclay shop. Still shorter drive and I can enjoy a short walk over. read more

Baskin-Robbins - One scoop of strawberry and chocolate chip with waffle cone. - Ice Cream & Frozen Yogurt Near Me - Sylmar, California

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Love 31 Flavors! I highly suggest this location though because the girl's that work there are Sooooo nice!!! I was greeted when I walked in, they have no attitudes and best of all they give you recommendations and let you taste new flavors! Great customer service!!! read more

Baskin-Robbins - the front of a fast food restaurant - Ice Cream & Frozen Yogurt Near Me - Sylmar, California

This particular location is fairly new to this city. There is another location I used to frequent more often, but now this one is much closer to me... dangerously close lol I come here more often than I probably should but I love ice cream . I have to say that sadly I prefer ice cream over froyo, I say sadly because this particular ice cream isn't very healthy, especially because I prefer milk based flavors! Anyhow, the times I have been here the customer service is great! It's been crowded every time I've stopped by but the line moves along very quickly! The time before today I came for a special offer day (Jan 31st) because of the date being "31" they had special offers and prices on certain items. I came with my best Friend and her daughter after her basketball game, as a treat for her. I ended up getting 2 pints for myself the addiction is real! Haha I got mint chip and jamoca almond flavors! read more

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this is the second time I've been to this location. last time, the card machine was down and they wouldn't accept my cash while they were on the phone. this time, I stood in front of the ice cream window for 5 minutes without being acknowledged, even though the person working walked right in front of me to get a scoop of ice cream for a shake. no one else was standing at the window. this is when it would've been appropriate to say "someone will be right with you". two workers were in the lobby area. one was cleaning windows and the other was making a shake. the one making the shake kept yelling at the window cleaning worker to "come here". she refused several times, so I walked out without any ice cream. read more

I love this Baskin Robbins. So far they've done a good job with my custom cakes. They did mess up on one of my cakes but they made it right for me. read more

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Worst experience ever, went to go buy a cake for my cousins 19th birthday, we picked it out, asked an employee to write happy birthday and bought it. Once we were about to cut it , there was a dead fly on the cake. We can not believe the employee couldn't see the fly when writing happy birthday. We called to return the cake back, and the worker, CJ( MANAGER) we talked with said we could get a refund for returning the cake and get another one back. When we arrived, we got the refund but no cake, the manager refused to give us a cake, had poor attitude, and lousy service. I DO NOT RECOMMEND COMING HERE. Birthday Ruined. read more

Baskin-Robbins - Fly In Cake - Ice Cream & Frozen Yogurt Near Me - Sylmar, California

Warm Welcome It's Clearly Marked to wear a Mask and Keep Social Distance, Great Servicer Everyone Happy As Normal Ice Cream Was Fresh Tasty AND SO GREAT read more

I asked for an Oreo cappuccino blast and was given an original one. Still good

It was my first time coming to this location & sad to say I found plastic pieces in my rainbow sherbet. Please be careful when eating! I'm glad I caught it before eating too much. read more

We usually love coming here but today it was a little disappointing. I don't believe this is a problem that all of the employees have but the girl that helped us was super stingy. We got two single scoops, both in cups, and the scoops themselves were tiny. They were definitely not worth $3.00 each. read more

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The cake decorator here Jen is honestly the absolute best!!!!! If you have a crazy vision for your cake and/or want to make sure it TASTES as good as it LOOKS!! Ask for Jen! AND!! @jenstarfx is her instagram! read more

I've been to this location a few times and they always provide great service. The place is always clean. You can't go wrong with Ice Cream!

We had an amazing experience Sunday night!! My family and I went out for Mothers Day and decided to go to the new Baskin Robbins for dessert. The sales associates were amazing, they were friendly, fast and had patience while we made decisions on picking 6 different items. Thank you for exceeding our expectations. Jasmine and her team were awesome. read more

One of the best Baskin-Robbins ever!!! The girl with glasses I believe her name is Maria was so so nice and provided fantastic service. Seriously she was great. BR please give her a raise or a fat bonus!!! And the ice cream was all really great too! 10/10 read more

Nicely decorated, very clean, efficient, and with very nice employees. Walked in at 11:00 a.m. and walked out minutes later with a beautifully personalized chocolate and vanilla cake. I could not be happier. I will give this ice cream shop all of my business!! read more

My favorite local place :) Great customer service always clean service with a smile .

Never disappointed !!!! Even though Sylmar has a lot of people, the staff always has a great attitude!!

Love getting my birthday cakes from here! Sweet staff and even sweeter Ice cream! Won't be disappointed

I ordered a cake from my kids birthday. I usually do a fondant cake but this time I wanted to try ice cream with whipping cream. I was really scared and nervous on how the cake would be. But Jen did an amazing job. The cake was beautiful and the ice cream cake tasted amazing. I would so do my cakes now from there. And prices are reasonable. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Sylmar, California

I can't say enough how great this location is! I work with Make a Wish and had to find an ice cream cake to go with a Disney theme for the little girl we were throwing the party for. When I walked in, the employees immediately greeted me with a smile and offered up a sample right away. When I gave them my request, the employees contacted their store manager, Maritza, to see what they could do for me, and they were able to make the cake for me on short notice. Thanks for the great customer service! You guys exceeded my expectations, and made a little Make a Wish child very happy tonight! read more

Great Service at this Brand New location. All the employees give great attention to customers and have great attitudes. Every time they offer the flavor of the month no matter if I tried it before, I try it. Great Clean Location ready for business. Check it out, so much better than Maclay location. read more

Great customer service! The owner really cares and appreciates her customers. We got a custom birthday cake. It was delicious. We also got a creature creations. It's cute and it comes with a matching paper headband hat. read more

Honestly love the service here especially because my friend works at this location. But this new manager, older man, is so annoying. If I worked at this place I'd want to cut my hair off He didn't let the worker Alfonzo do NOTHING on his own For every little thing he would comment something rude. Being such a big company, and only a simple ice cream shop, management should be taught how to treat their employee's in a friendly manner. Pls reach out to the manager and let him know he's only gonna make everybody quit. I'm so disappointed & hurt my heart seeing somebody getting treated so horribly Thankyou read more

I am very particular on my banana split, after going to the Maclay basking robins for 30 years we decided to try the new place since we live in Sylmar The girl was very nice I did noticed she was little nervous but she made me a really good banana split I ask her to put little bit more toppings it was really good The place was really clean and i think there were like 5 employees and all of them were cleaning and working hard when there were no customers its great to see they take pride on their job Very happy will keep going back to eat our banana split it has been our husband and I tradition for many many years read more

I asked for a mango temptation instead I got a mango juice mixed with banana ‍. She wasn't paying attention cause she was talking about a boy that walked in and how hot he was. read more

The workers are friendly and their shakes are delicious I would recommend highly it is amazing. The only thing is that it is kinda small but I'm glad when I go it's not as busy still an amazing place. read more