Came to pick up a cake for my son's birthday. Jessica was amazing. She went above and beyond to make the cake special for us. We truly appreciate the fact that she put so much love into her job. She's a definite artist! To think she made all these on display! read more

Baskin-Robbins - Jessica's talent ! She made all these! - Desserts Near Me - Santa Monica, California

Update on Manager's reply #2: Correct, because I want to stay as fair as possible with what I've experienced, hence I've mentioned the positive aspect, simple as that. It sounds like you are upset about me remembering staff's names for some reason. If I did a mistake, I'd hope someone would call me by my name so that I can make it right. How else do people and staff learn? That doesn't seem the case here with Baskin. I'm glad you appreciate the phrases I use, since you've repeated them, my pleasure. Furthermore, this review was almost half a year ago, so I'm not sure about the intent at this point, especially after making it worse. It was a case of insufficient customer service and could've been handled accurately, but unfortunately you chose different. Danielle B., M.S. Please comprehend what I've written, Uber was NEVER mentioned by anyone from the store including Riley, so please stop with the lies. The distance for the ride was a few feet, and again, only ONE cup melted, I'm sure the Uber driver did not put some magic spell on the other one. Let me rephrase that for you: "I'm sorry you didn't get the product you were expecting and paying for from this store, our sincere apologies, please drop in some time and we'll make it right." Not Rocket Science but apparently a scoop of icecream is too much to handle for Baskin‍;) read more

Baskin-Robbins - Melted scoop next to the other one - Desserts Near Me - Santa Monica, California

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Amazing experience with ordering our custom golf ice cream cake. I ordered a week in advance and was able to upgrade the size calling a few days ahead with the baker (Heaven). I also drew the design and made a few requests and Heaven didn't hesitate with anything. The box it comes in is huge, and I picked it up Friday but it couldn't fit in our freezer. I called and asked if I could bring it back and store it in their freezer for us to pick up Saturday morning. We also accidentally rubbed some frosting off on the side trying to fit the cake in our freezer and the baker helped re do the section within 10 minutes. They helped us so much and did an amazing job with the design. I live in West LA and checked out the other BR locations and their cakes. Hands down, pick this location if you want a well done cake. All their cakes in the freezer and displays are well executed, plus you get great customer service. read more

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Yuuuuuuum! The ice cream at Baskin Robbins, no matter the location, is always yummy. I love ice cream and had never been to this location so I thought I would try it. I'm glad I did. The service was great and very friendly. The inside was very clean. I chose to sit and eat my ice cream inside instead of making a mess in my car. I had Jamocha and Lemon sorbet in a chocolate dipped waffle cone. My only criticism is that I wish they had a cone stand at the register so that it would be easier to pay. read more

This is one of our favorite B&R. I was bummed because they had removed all the indoor seating for some time, but it is back, so you can sit and enjoy your ice cream with friends if you want. This one has great parking in their lot, sort of a strip mall. It is right on Pico Blvd. and easy to find. The service is so wonderful. We are always happy. The employees are super. The ice cream is great. They have many flavors, 31 I think, and they now have vegan options. We also love their shakes and floats. They have ice cream cakes right there or you can order a special cake in advance. You will love it. read more

Came by to get some ice cream with the fam and the staff was so friendly! Jess offered us samples and was very helpful! Definitely coming back! read more

Came in during a busy time and still got helped quickly. The staff worked really well together and kept the line moving while still being super nice. My order came out exactly how I wanted it, and the ice cream hit the spot. Great place to stop for a treat if you're nearby read more

I have always loved Baskin-Robbins. Still has great ice cream. Black Cherry is what I judge all the rest:)

Great cakes w/ decorations and awesome ice cream flavors. New flavors are sweet and nice. Their prices are also very reasonable.

Baskin-Robbins has been around for a very long time they're consistent with their ice cream . I do like their flavors unfortunately they do not have soft serve ice cream .Their stores are very clean and staff is friendly read more

Not welcoming at all. They need to hire new people that want to be at work and don't seem mad all the time. Only one person here has customer service that's the one who does the cake. read more

We almost puked. We had the cookie dough ice cream BAR more like icecream BAD. Do NOT get it is a sugary block of uncooked cookie dough and the SPRINKLES on top of the ice cream (literally) tasted like pure red dye 40 and markers. I will never forget thise experience with my now scarred taste buds. read more

I went there to redeem my free bday scoop and honestly I can't complain about the ice cream. I'm a big sweet tooth person, so the only thing I can complain about is that I didn't get more. The service was great and the workers were very friendly! read more

This dairy free (vegan) chocolate chip cookie dough flavor is the BEST chocolate chip cookie dough ice cream in the world (quote me ‍). CCCD is my favorite flavor so please believe that I have tried this everywhere and Balsom Robbins does it best. It isn't just drops of cookie dough in vanilla ice cream, it is a true incorporation of the cookie dough and chocolate flavor. This location serves it and all other hopefully do by now too. We get a quart of it every time and pray that will last us a week. So delicious. Only reason I knocked a star off was because the young lady behind the counter seemed a bit impatient with us, but it happens. Ive been there. Sometimes you don't have the patience. We were also being a bit indecisive for a moment. Doesn't deter us from coming for more of this delicious flavor! read more

Baskin-Robbins - Desserts Near Me - Santa Monica, California

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Staff was very nice, added personalized happy birthday. (Otherwise 1 star.) Didn't reserve, but purchased a pre-made ice cream cake on a Friday afternoon. Ice cream part was just okay, the chocolate cake part was bad. Chocolate chip cookies on top were AWFUL, maybe freezer burn. TLDR = No one finished their cake. read more

Baskin-Robbins - Mint chocolate chip ice cream cake with chocolate chip cookies on top - Desserts Near Me - Santa Monica, California

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The cake should read "happy birthday to the coolest cat!" The squiggle blob in the corner is "cat!". I'm not sure what made them think it's ok to just make a blob on the cake and expect people not to question them about it. The person who did the writing, natalie, is under the impression that it's perfectly fine to screwup writing and the owner, Shawn, although apologetic, didn't seem like it matters if they screwed up people's cake. You guys deserve negative stars if was possible!! read more

Baskin-Robbins - Goofed up writing!!!! - Desserts Near Me - Santa Monica, California

cleanest Baskin Robbin's I've ever been in. Great staff, great management, and their ice cream cake variety is definitely the best. My go to BR even though it's far from my house. read more

I frequently order Baskin-Robbins delivery late at night for myself and my girlfriend and every time I call to inquire about special favors that aren't listed in the delivery app menu. Without fail my calls are always fielded by a very nice, and receptive employee who amends my delivery order to get me those monthly flavors. There is no reason someone should need to answer the phone at 9:30PM to field questions about ice cream but she does anyway. Great service, super reliable, thanks to the staff for always being nice and helpful. read more

What they advertised, and what I just picked up . At the end of the day, still tastes amazing read more

Baskin-Robbins - a birthday cake in a box - Desserts Near Me - Santa Monica, California

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Lol, somehow I always feel guilty making orders there. Maybe I just got used to better service and more welcoming places. Maybe that's because I'm not that good in English and have strong Russian accent. I don't know , but will chose another Baskin Robins place next time. But to be honest their ice creams are good! read more

Open until 10 pm but when I call to add cookie dough to an order at 8:45 pm "sorry I don't think we can do it it's too late they're all packed up we're closed" woman bold faced lying to me like I'm dumb on the phone read more

This is hands down the best Baskin Robbins In L.A. The staff is very welcoming and most importantly this was such a clean and enjoyable place to enjoy ice cream. I have been to other locations and have not had an experience like the one I had here. The selection of cakes and creativity of them makes it a hard decision, but they are always the hit of the party. It is very clear the owner takes great pride in his business and I definitely will be back. read more

Worst customer service I have EVER experience!! The manager was visibly UPSET with her coworker because he help me with using a coupon for $2.. I felt like leaving but it was my friend's birthday.. read more

The best ice cream in the city! Love them. I grew up eating 31 Flavors. The recipe and quality of ingredients has not changed some 60 years later. read more

They make some outstanding ice cream cakes! On average I purchase about 3 of them a year and I've visited a few different stores that have all been fine, but this one takes the cake - no pun intended. I recently ordered 3 different cake themes with different flavors of ice cream and they were all perfect. Everyone loves an ice cream cake, so next time you're thinking of a birthday cake, give it a try. Friendly service, very reasonably priced and they helped me out to the car. I will be back for sure. Parking can be something of a challenge in this small center, but they have their own 15 minutes only sign which helps when you're just running in. read more

I had such a great experience with the lovely staff at this Baskin Robbins location that I absolutely had to share. I have ordered two ice cream cakes from them recently: one a two-tier cake with blue ombré on the bottom and "water" droplets on top and another a Wii U controller cake. They listened to everything I had asked, worked with me to figure out the best solutions and met every need with kindness, patience and great attitude. In addition to that I felt like a winner because the price I payed for a two-tier cake was a fraction compared to what I would've had to pay for a regular cake. Plus, here I got a cake and three ice cream flavors in one. Winner! read more

Baskin-Robbins - Two-tier cake with blue ombré on the bottom and "water" droplets on top. Winner! - Desserts Near Me - Santa Monica, California

Hands down the next nicest BR I've ever seen. Helpful, knowledgeable staff was the icing on the cake! read more

Baskin-Robbins - Desserts Near Me - Santa Monica, California

Great service by a couple of young adults. You can sample any of the yummy ice cream selections. They have family nights on Tuesdays, which is a good deal read more

Clean. Friendly. Inexpensive. I needed to order a Birthday cake for an office party, speaking to Tammy was so easy and she asked all the questions I didn't think of. When I arrived to pick up the cake it was just as I had imagined it! The owner was also there and he is a very pleasant man. read more

Baskin-Robbins - Ask for Tammy when ordering cakes- she's the best! - Desserts Near Me - Santa Monica, California

The staff here is always friendly and efficient. It smells like their freshly baking waffle cones inside the store. Although it's a little out of my way, this location has had the monthly special flavors that sometimes other locations are out of. Parking can be a drag since there are some popular restaurants that share the same strip mall, but this is a nice B-R location. read more

I went in to the store on 15AUG and ordered a small rectangular ice cream cake to be picked up on 16AUG. I advised it was 2 flavors of ice cream and no cake and was for my sons 40th birthday. When I placed the order with Gabby she asked what I wanted on the top of the cake and I said Happy Birthday Citric. She asked if I wanted any flowers or anything and I said no I was going to just put a 40th candle on top. I paid in full at that time. When I went to pick up the cake they brought it out and instead of the writing being on the top of the cake it was on the front of the cake. I asked why is the writing on the front and not on the top of the cake? I also said you can't even tell what the name says all you could decipher was the C. The young lady ignored my question and said I have to charge you another 6.99 because they forgot to charge you more since it doesn't have any cake in it. I said you're going to charge me more money when the cake is wrong? She then picked up the phone and called someone and was asking how to charge me the 6.99 as she didn't know how. I asked are you speaking to the manager and she said yes. I said please also tell them the cake is wrong and why should I have to pay the additional cost. She hung up and then the phone immediately rang and she spoke to them and then hung up. She said as a courtesy to me they would not charge the 6.99. She said there was some miscommunication regarding the cake and that I had said I was going to decorate it myself. I said no I said I was only going to put a 40th candle on it. Again she ignores what I said and says there was some miscommunication and when you told her to specifically leave the top blank as you wanted to decorate it yourself. I said that conversation absolutely never took place. I said Gabby asked if I wanted flowers on the top and I said no it was for my sons 40th birthday and I would put a 40th candle on top. The entire time the decorator was standing smirking behind her. She then took the cake to the decorator to have her scrape off the writing on the front and to put it on the top. She slapped some more white frosting on it which was very poorly done. The writing for Citric was a little better but still kind of hard to read. I have been going to this location for years and years since it opened and have never experienced such poor customer service. No apology or empathy what so ever. Extremely disappointing attitude from both of them. It was if they were doing me a favor. read more

Usuallly I come in and it's a great experience no problem. Today I asked for a sundae shake and the girl had no idea how to make one and her coworker just told her the steps. At the end I didn't get a sundae shake. I got mess... It's unbelievable the lack of training they have. I know they're knew but if you can't do it just say so and I'll request something else it's fine. Just so annoyed I paid 6.99 for what looks to be melted ice cream. I'll find a different spot from now on. read more

Very friendly and the ice cream cake was amazing. I've recently gone Vegan so I can't say I'll "be back again" (unless they get almond-based ice cream *hint hint*). But I will say the owner was extremely nice as well as the rest of the team. read more

Great flavor selection and manager was so nice. My daughter had a coupon for a free cone that she got from her school, but it turned out that we waited a little too long to cash it in. Even though it was expired, the manager let her get a scoop and she was thrilled. All 3 of us were happy with our cones and the ice cream cakes in the display looked really cute. Next time! They also had a handful of non-dairy options. read more

Came in for a scoop. Was shocked at the prices and much smaller scoops. I googled the prices and here it is... they charge much more than it says online. Go to Venice store....much better service and prices read more

Baskin-Robbins - This is the online prices for ice cream. I have been to several Baskin Robbins and this store is VERY HIGHLY priced!! - Desserts Near Me - Santa Monica, California

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This is the BEST Baskin Robbins I have ever been to in my entire life! We stopped by here today, for a special treat, after my son had his blood drawn :) Sharooz was extremely kind to me and my son. He was very patient with my son, as he sampled a couple different flavors. My son has a really bad nut allergy and Sharooz made sure no nuts were around and used an extra clean and sanitized ice cream scooper for him, without me even having to ask. Parking at this location is great! Make sure to take the survey on your receipt to get $1 off your next $4 or more purchase and let the corporate office know how amazing this location is! We will be back :) read more

I ordered a cake here. An hour before pickup, they called to tell me they don't have that flavor in stock. I asked for a refund which they said they don't know how to do. I called 3-4 times asking for my refund and they said they'd call me back every time. They never did. It's been weeks without a refund for something I literally did not receive. Every time I call now they act like they have no idea what I'm talking about. read more

My first time here at this location. And not all Baskin Robbins are created equal. It's a tradition of mine to get an ice cream cake for all birthdays. I will be returning to this location for all my ice cream and cake needs! I was given a selection of different sheet cakes to choose from. Even though I had already chosen one. The owner went out of his way to show me other options- knowing I was choosing a cake for an adult male. I was also given the opportunity to pick up the cake later today because I have more errands to run. The service was very friendly. Please come to this location and support this business! read more

We bought our baby's milestone cake here! Was made perfectly! Was so yummy too! Excellent customer-service!

I don't know what's going on with this location. We have had ice cream from here several times and the portions were normal. Lately I have ordered my daughter sundaes and the servings are anemic both delivery and in person. We went in Person tonight and we ordered from two separate workers/servers and my husbands portion size was double that of mine and my daughters. The friendly young man working there served the scoops the way they are supposed to be served and the young lady who served ours didn't even serve the equivalent of a kids size scoop. The ice cream is not cheap and we expect correct serving sizes. No consistency. Next time we go there we will request that he serve us or not go at all until there is some consistency. Disappointed. read more