Amazing service. I ordered the cake in person and fully was just expecting a little illustration on top at most but the cake is a fully decorated character design. More than satisfied and will for sure work with this store again if I have any other cake requests in the future. read more

Baskin-Robbins - Custom cake - Ice Cream & Frozen Yogurt Near Me - National City, California

This is the only Baskin-Robbins that I know that offers different ice cream cakes. All of the premade cakes in the showcase that are different are all chocolate cake and Oreo ice cream. The staff helping me told me their manager makes it and you can make a request on what kind of cake you want, ice cream flavor and cake flavor. Inside there are several chairs. It's not too big. Staff is helpful. We have gone here several times to get a scoop of ice cream, shake, and smoothie. Recently we bought a cake for my oldest a d he decided on the instant ramen cake. The cake itself is soft and the Oreo flavor went well with it. The outside part was whip cream and it is light. Parking can be tight here since there are several business. Overall, we will return and request a custom cake to celebrate a birthday or event. read more

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I always come here for the cakes! The only BR I know that gets creative with their cakes. The girls are always super friendly& helpful! The store looks clean&tidy whenever I go in& notice. read more

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We've been coming to this Baskin-Robbins for the past few months while we do laundry next door. The specific location delivers a great experience with its clean, quick service and welcoming staff. Even though the place can get pretty busy, the team stays friendly and efficient. Parking can be a bit tricky because the area is so active, but it's definitely worth the hassle. The ice cream is consistently creamy and delicious--never slushy. We always get the Cookie Monster. read more

Baskin-Robbins - Cookie Monster. - Ice Cream & Frozen Yogurt Near Me - National City, California

Thanks to Catherine and team for great and speedy service on my son's birthday cake !

Cake... Ice Cream... Ice Cream Cake!... Yess Please! Love getting ice cream cakes for special occasions, especially for Birthdays. I don't live in SD, but I've ordered multiple ice cream cakes from here. Just be sure you have the correct location & to order cakes in advance. Online it says to allow at least 48 hours to order cakes & pies. Especially if you want to make customizations. Online ordering is easy & ordering on the app is simple too. Not to mention you can get deals/coupons via the App & get a bday freebie. They also have plenty of cakes in-store for purchase. Just have an associate help you. They will get the cake out of the fridge for you. They pretty much know which cakes they have. And if you want personalizations on the cake, they write it out, there for you. This location has such adorable cake designs. I look forward to seeing what new creations they make... Note: The busy parking lot can be a pain. read more

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The service was quick and the food was also amazing. When you walk in its very clean and well lit.

Cutest ice creams cake ever. They taste delicious. Service was quick, we ordered online and picked up. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - National City, California

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I have been coming to this baskin Robbins location since I was young but I don't think I will return. I've noticed time and time again that the portion size of an adult scoop has gotten smaller and smaller. Tonight I attempted to order three scoops of ice and had to return them because of the size. The young lady voiced to another employee that the ice cream was hard so I guess she didn't feel like scooping any more. I expressed to the manager that the scoops were too small and she stated they were weighted which isn't even true. As she took back my ice cream I notice she took one scoop off and placed it in a kids size cup lol so it wasn't even a regular scoop. I honestly feel like it depends on who's working that determines the size scoop you receive. read more

I get my ice cream cakes from here all the time because the price is reasonable you can customize your ice cream when you preorder i think a day in advanced for an extra 7/8 dollars and they have all the flavors available I usually pay around 50-75 for a very nice decorated cake they have all kinds of designs , read more

Can't go wrong with ice cream cake. Our favorite is the oreo ice cream and chocolate cake. We always get our birthday cakes here. They have a fridge with ready to go cakes with unique designs/decor. Adding a name or message only takes a few minutes. But you can also order ahead and personalize even further and pick from their catalog book of designs. Popular cake themes I've seen/purchased: -Sephora -Starbucks -Tools -Sharks -Purse -Tequila -Video games read more

Baskin-Robbins - Personalized oreo ice cream and chocolate cake - Ice Cream & Frozen Yogurt Near Me - National City, California

Really disappointed with todays visit. Cake selection was scarce. Ordered a 3 scoop sundae but wasn't even comparable to the baskin robins in Bonita. Felt like they were skimping on ice cream and toppings. read more

Baskin-Robbins - This was supposed to be a 3 scoop Sundae. More like half scoops. Toppings were practically non existent. - Ice Cream & Frozen Yogurt Near Me - National City, California

It was my first time going to Baskin Robbins. Finding parking was pretty bad because there are multiple stores nearby so it gets busy. I needed to get a birthday cake and the cakes displayed looked nice. I got an Oreo ice cream with vanilla cake and the staff kindly wrote on the cake for me. read more

Baskin-Robbins - Cake display - Ice Cream & Frozen Yogurt Near Me - National City, California

I like this place. They carry all the flavors I like. The staff are always nice. The place is always busy. They accept cash, card and Apple Pay. I got love potion and my sister got cold brew Oreo. This place is the only spot during the summer that has my favorite flavor (beach day) read more

So disappointed to buy an expensive ice cream cake to only have ice cream on half of the cake. This will definitely be the last one. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - National City, California

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Giving this place four stars because the young lady who helped me was amazing. She gave me flavor recommendations and was so patient with me! On top of that, she was funny too! I was feeling mango that day but after a few bites it wasn't good anymore it was too sweet.. I love the Oreo flavor here though read more

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i saw older adults working (assuming that they were the owners/managers bc all other workers were pretty young) and the cross contamination i saw was INSANE. They were ringing the person in front of me with their BARE hands handling cash and then they went on to serve me without washing their hands and i ordered a sundae and they were touching the items with their bare hands. I didn't even feel like eating it anymore. Go to any baskin location just not this one read more

Great customer service! I was very pleased with the service each employee gave. They were attentive to my needs. Cathy the cake decorator was awesome! Very professional and polite. Oh yeah, and the ice cream was bomb too! read more

This review is long overdue, but I just wanted to give a shout out to Catherine, Arianah, Sarahi, and Gwen at this location. Their excellent customer service is the reason I'm a loyal customer to this store. Thank you ladies for all that you do, I truly appreciate you all! - Maryrose read more

Baskin-Robbins - a cup of coffee with whipped cream - Ice Cream & Frozen Yogurt Near Me - National City, California

I've had birthday cakes made before, but this time around my daughter's birthday cake was amazing!!! We went in with no inspo picture all my daughter wanted was hello kitty and they delivered!! The cake is so beautiful my daughter loves it. Definitely worth it. read more

On the smaller side. Come in here because its the nearest location by my house. It is a lot smaller than some of the baskin robins I have been to. If there is more than 6 people it can get crowded or hard to get a scoop of ice cream and know that you're next. There really isn't a line. It's whoever talks to the worker first to get their ice cream lol. The workers here are friendly and they try to be very fast! Nice team work. I love getting the praline ice cream flavor. Recently I just tried the birthday cake flavor and it was delicious!! It had chunks of cake in it and it hit the spot for me. The fudge brownie flavor is chocolate overwhelming!! Definitely chocolate on chocolate. If you're craving chocolate and want a lot of it I suggest that! Overall baskin robins have really rich and creamy ice creams and I personally love most of their flavors. I wish decor and space was a little bit more nice and presentable, but hey, it's the taste the truly counts! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - National City, California

Awful customer service from the management. The staff is friendly and helpful but management is awful. I went in to order a cake and the manager was screaming at customer to take a cake he given him. The man had ordered a cake online and went to pick it up and couldn't find it so they gave him some other cake. The manager was yelling just take it. instead of trying to make it right and help the guy out he is yelling at him. He should of offered him some extra quarts of ice cream to make it better. I also made the mistake of ordering a cake there which was way overpriced and they tried to tell me it was specialty-not when you can order the same cake online for cheaper. The manager was very rude as well instead of trying to make it right the lady manager just keep insisting it was specialty. Still the love the ice cream but management needs some lesson in customer appreciation. read more

Actually 3.5 stars as manager is super friendly. I believe he's an Indian guy and works when he has to cover an employee who called in. Anyhow, it's just like the rest of the Baskin Robbins chain. 34+ flavors and other options like banana split and such. They're always open so it's a place to go if your usual ice cream shop is closed. They would've gotten a 4 star but employees don't look to happy to be working. They're just going through the motion. Buy again, they're teenagers who probably would rather be elsewhere than working in a weekend. Other than that, it's a place to get your ice cream fix if you need an ice cream shop that's guaranteed open. I'd come back again... read more

Great management! Thanks to the staff. Didn't get her name! I appreciate what they did for me! Went over and beyond with customer service! Happy son = Happy mom! 100% recommendation! read more

Another way to end my work week & spoil myself silly. I mean, who doesn't want a cool treat, right? So, the family that owns/ runs this location are always welcoming when you enter through the door. Staff has always been patient & cool- no matter how packed it is inside. I thought I was gonna get my usual cake cone scoop when I noticed on the front window a new item! Donut Ice Cream Sandwhich! So, the donut itself- is like the powdered ones that would be jelly filled. (But, obviously no jelly because it's sliced in half for your choice of ice cream). I picked one of my childhood faves- mint chocolate chip. And when I first bit into my donut ice cream sandwich- the donut was like a pillow! Even ordering it at 4:50pm! It wasn't stale or hard... That means a lot to me! I enjoyed it! Not sure how long this item's offered for, but, it was nice to see a new item available! read more

Baskin-Robbins - Donut Ice Cream Sammich - Ice Cream & Frozen Yogurt Near Me - National City, California

I don't usually come to basket ribbon but, the one day I did i order an ice cream they lady was nice and helpful.

There was no wait in line. Fast friendly service from Cerrena. She is awesome and helped me and my kids out. I got pistachio flavor and let me tell you. There is nothing better than this. The taste is amazing. Try a sugar cone if you feel dangerous cause they are super delicious as well. Definitely will return to this spot. read more

Cheaper than Creamistry :) my favorite flavor is strawberry cheesecake and snickers ice cream.

Terrible service gave me wrong cone and someone cut the line aswell and It was just bad.. thats all I can say

PSA: No Military Discount at THIS Location, interesting being in such a Military dense City. The Bonita Location DOES Honor our Service Members & Gives a Military Discount. Worst Customer Service EVER... There were no people waiting, only a family of three sitting down drinking I'd say a shake. So there's no excuse for such Rude & poor customer service. We've been going to Baskin Robins for decades & 9 out of 10 end up at the one in Bonita just for this reason. Figured it had been a few years since we came to this one so why not... but nope, didn't disappoint, Still Rude & Bad Customer Service! The two stars are for the ice cream... read more

We love getting the Jamocha almond fudge is my GOTO!!! I'm picky but I absolutely love this combo and the taste is soooooo GOOD! It's not too far from where I live so when we can't go to other places that are further out this is our go to spot not to far. Literally a few minutes away. Staff is always quick & nice. We've never had issues read more

The older gentleman working there was not wearing a mask, which is NOT okay especially if you work with food. I walked out immediately.

I always buy ice cream birthday cakes at this location. They are well decorated and have a good ice cream selection. Sometimes the piruettes on the cake are soggy but that's just from the cake being on the fridge. Also, the manager is really nice and will let you sample flavors if you are indecisive between cakes. read more

Baskin-Robbins - Cake for Daddy's 59th birthday!!! - Ice Cream & Frozen Yogurt Near Me - National City, California

what do I want?... Ice cream, smoothie, sundae or cappuccino blast? decisions, decisions Decided for a 2scoop sundae then make up my mind on the flavors... traditional choc, strawberry or vanilla or go nuts with nutty coconut, pecans, peanut butter or mocha I let my son decide finally! jamoca and icing on the cake with hot fudge and nuts yummy read more

Baskin-Robbins - small spoon for mama, big one for the lil boy... guess who had the most anyways? - Ice Cream & Frozen Yogurt Near Me - National City, California

Good quick service in and out nice clean atmosphere they give spoon and napkins to go

Clean and quick service. The owner is very involved and quick with the customers, the place is nice and clean, people are very helpful and always ready to take your order. read more

Baskin-Robbins - Rocky Road chocolate covered waffle - Ice Cream & Frozen Yogurt Near Me - National City, California

I like this Baskin-Robbins location because it is near everywhere and it is very accessible and very easy to find. It is a very tiny location, but it has a lot of choices especially for ice cream and also for ice cream cakes. I will definitely come by here again and I actually ordered a chocolate chip ice cream cake and it was very good. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - National City, California

Excellent customer service and amazing cake! They seen my photo and improvised the decorations perfectly! Cake was a big hit! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - National City, California

I try coming once or every 2 months and would notice different employees constantly I thought nothing of it but on my most recent visit I over heard the owner or manager yelling at an employee the poor girl comes out to work with teary eyes. He's an older gentleman he looks Indian I hope he's not the owner treating his employees like that. I love the ice cream but I'm taking my business elsewhere I'm glad there's one in Chula Vista and in plaza. read more

Horrible customer service. Needed to get a edible print cake and they need to be notified "3 days in advance" , you guys rarely get customers in your store especially cold season and you need 3 days to make a cake? Better get your business straighten out or youll lose a lot of customers. I went to a mom and pop bakery that get lots of orders but never hesistated to do an edible print in less than 24 hours. Youre a franchise, no excuses whatsoever. read more