The manager could be a little bit more understanding and less arrogant to customers. If you're not going to give regular scoops to customers... just say so.. nobody wants kids size scoops for an adult! Customers pay good money for ice cream ! Please do better! read more

Thought the price was a little high until I took a bite and realized this is the best quality ice cream around. You have to stand in line so sometimes it can get a little long but the quality speaks for itself read more

The young girl who served me was kind and helpful. And gave my dog a pup cup for a treat

Best customer service. The staff was friendly and helpful. Went around 9 pm. Clean and fresh. Nice and cold.

Came in super to redeem a free cone service was patient and polite. The place is nice and clean.

I love baskin Robbins but I have to say tonight the young lady that helped me was awesome. I have cancer and haven't eaten food by mouth for a very long time. I explained to her and she let me taste 2 of the ice creams to make sure I could actually eat them. She was great. Thank you for hiring such compassionate people. read more

BEST SERVICE EVER. Do you like ice cream? Duh. Ice cream is just ice cream. Most people like what they like, and if you like Baskin-Robbins, you know you're gonna get great ice cream every time you go. (For me it's all about that gold medal ribbon mmmmm.) What really matters when it comes to Baskin Robbins, is the service. I had the most horrible experience with DoorDash and I was stiffed an Oreo Poler pizza or some thing like that. Basically it's an Oreo crust ice cream pizza. A wonderful human being named Madi made it right and then some!!!! Not only did and not have to pay for my replacement dessert, she made it special for me to make sure I could get it when it was convenient for me. At no additional cost, she was really nice. I've been having a hard time lately, And she brightened my day. Thank you!! read more

Answered the phone right away and was able to reserve an ice cream cake pretty easily. Also just found out about family night Tuesday's from 6-10pm and saw their ice cream pizzas! Definitely coming back :) read more

Baskin-Robbins - Ice cream pizzas - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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Great customer service. The person who took my order was very friendly and helpful! It was not crowded or very busy. It was clean and CDC guidelines are still in effect. If you want to wear a mask it's optional. I'd recommend this location. I love the sherbet! Better deals here than the grocery stores! remember to use the Dunkin' card as well points are awesome and always help. read more

Purchased one of those Polar Pizzas for a birthday. Found long hairs in multiple pieces. Yuck! These people NEED to wear hair nets!!! Done purchasing here. read more

The owner does NOT call you back even when you call corporate to correct their mistake. I ordered a custom cake with 48 hours notice. The cake was 39.99and the total came to $43.11. So when I went to go pick it up the cake was not ready they pulled a completely different cake off the shelf with the wrong flavored ice cream. The sticker on it said 32.99 keep in mind I had already pre-paid that $43.11. I asked for them to refund the overcharge which they said they wouldn't and that was my problem. So I left multiple messages for the owners and I have yet to hear a callback. I've called corporate office and issued a complaint against the store. Initially I had wanted the difference to be refunded back however because of their attitude and lack of Customer service I would like a full refund otherwise I will take my business to Cold Stone.... Oh wait I did-- check out their stellar review!! read more

Baskin-Robbins - a chocolate cake with oreo cookies on top - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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I went at 6 yesterday at Tuesdays November 28 and the guy was so helpful helping people in a long line and even serving us but the other worker the girl was just talking to her friend at the counter not helping me and even looking at us but not serving us but the guy had to do it all by himself. read more

I went to this Baskin-Robins and was met with rude looks by the staff and getting no service. I walked in and was greeted with glares and whispering by the staff. I chose to not let those actions get to me and I stood at the counter while the workers actively ignored me. They served people that walked in after me and still chose to ignore me even when we locked eyes multiple times. I am extremely unsatisfied. There was a moment where all the other people in the establishment were served and still I got no acknowledgement from the workers. After 10 minutes of being ignored I decided to take my business elsewhere. read more

If you are looking for an ice cream cake, this is the place to go. The pictures of the cakes on Baskin Robbins website are so impressive with a wide variety of options. So the natural question is...can they pull it off? I ordered a cake last February from the Baskin Robbins closest to my house and the answer was: no. No they can not. I was super disappointed. Then I saw a couple cake reviews for this location and decided to check it out. PERFECTION. This is my second cake in the last 7 months from the Baseline location and I am once again super impressed. Identical to the picture on the website. Exactly what I ordered. Ready right on time. Ridiculously delicious. read more

Baskin-Robbins - Unicorn Zombie ice cream cake - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

Friendly employees, clean tables, and great tasting ice cream! I'm so glad to have this location close to home! They have TONS of flavors to choose from. Ice cream sandwiches, ice cream pizzas, smoothies, milkshakes, to some yummy cute cakes! You have 262826298273 choices to choose from! Don't know what flavor to get?! They give out samples! read more

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Ordered a custom birthday cake a day before it was requested (on the website it is reasonable time) but I walked into the store after receiving a notification the cake was made with the employees recalling they never made a cake (without ever checking the back) gave them the proof of the order and was told to make sure it was the right store (which it was) and asked if i wanted another cake. Two days later I get a call that the cake was made from the start and asked if I still wanted it but never received my money back! read more

Great ice cream which has never changed since I was a child. Fantastic ice cream with lots of great options and concoctions.

What can you say? It's Baskin & Robbins. You always know what your getting no matter which store you're in. This one is no exception, good quality ice cream in a clean location, with a friendly staff. read more

Ehh... okay ice cream. Honestly, nothing that special to me. It was good, don't get me wrong. Also, I only went here because you get a free scoop if you download the app. Anyways, nothing wrong with the ice cream at all. It was just... normal. It is better than your average generic brand ice cream, but for the price and taste, I think getting some Ben and Jerry's from a grocery store is better. I got a scoop of strawberry cheesecake. It tasted like strawberry cheesecake. I did really like the bits of cheesecake mixed in. I would eat here again if I got taken here or if it's free. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

Sarah A. And their team were amazing. They made us the perfect cake and on short notice for my sons 13th birthday basically ate the whole thing lol! It was hilarious and perfectly done! Was the turkey cake online looked just like the picture! Thank you!!! read more

I love ice cream! & I especially love this Baskin Robbins store! I went in on a Thursday around 8:00pm & this adorable girl served me. She was so sweet & I hope to see her again when I go back. PS: the new Stranger Things ice creams are amazing! read more

Today I called this location around 11:57am to place an order of a cake, and she said "for cakes you have to order 24hrs ahead" and I politely said ok thank you and if they had any pre order cakes and she said yes. What a moron. I was calling ahead of time, if she knew how to do math we wouldn't be writing a review. What an idiot. read more

I love Baskin Robbins ice cream, but the service here wasn't good. There were two girls working and one was only cutting the tubs of ice cream and putting new ones in, and the other girl was the only one helping customers, so there was a longer wait. I also had to bag all of my to go items. Service could have been better read more

My perfect ice cream shop! Delicious ice cream, friendly service, super clean. So happy you're here. read more

Baskin-Robbins - Ordered an ice cream cake for my 6-year-old and it was very pretty & especially yummy! - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

They are great. Hannah helped us and she had a great attitude. Made the entire time a joy. Will definitely go back

First time to this location. Have to say it was a nice find in this newly developed area. Staff was friendly and got us through the line quickly. There isn't a ton of room inside for seating, but what they do have is great. This place is definitely better then Petersens ice cream down the street. It's worth the extra drive to come here. read more

Kind of crowded and unorganized. They could use a manager running the show. It's unclear where the line goes, who's next, etc. The employees seem overwhelmed and slow, all on their own. Not their fault. Get a good, strong, effective, leading manager in there, Stat. The ice cream is good though. read more

Had a highly average experience. 5/5 stars would maybe recommend at a funeral cus its pretty good but not like sad but kinda the opposite. Trevor was very professional. Felt like one of the old business meetings i had in my youth. Blaze was a ok. Really liked his cool scooter. Did a kick flipperoo in the lobby. Ice cream was free so thats always cool. Thx BR. I will be returning for more free cream read more

Baskin-Robbins - Thx Trevor 8/25/19 9:55 pm - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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We went for ice cream before dinner on January 5th Trevor was the only person on the shift at the time, we were greeted immediately, he was extremely friendly and we enjoyed his humor. He was very fast and attentive, we came at the right time because after ringing us up he had a seam come through the door! Same huge smile and excite greeting! We had a great experience thanks to Trevor! Also we love BR read more

Nice clean new store. Only thing better than great ice cream is great atmosphere, customer service and company. And that's what you get here. Well this "Robin's Baskin" my review! Lol thx see you next time you sweet tasty treat! read more

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Great customer service. Friendly, attentive, and helpful staff. Great price and yummy ice cream. Jamoca Almond Fudge is my new favorite. Mint Chip is always great. Pink Bubblegum is loaded with little pieces of pink gum. read more

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This placed just opened a few days ago. The "Mom" says it is family-owned and family-run. Not too busy. Service was very fast and it was super clean. Bigger than other BRs in the area. I bought my standard 2 quarts of mint choc chip. Now I don't have drive all the way to Southern & McClintock to get BR!! read more

Baskin-Robbins - I hope they keep running this special. I love the prepacked quarts! - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

I hate to give a bad review when I love their ice cream so much, but the 3 teens manning the store tonight need some serious retraining in customer service. One was scooping into a blender, obviously for a customer. The other 2 were at the far end of the counter, chatting and laughing while leaning into the case. None of them greeted us or even acknowledged our presence. When one came forward to ring up the quart he had packed he ignored us completely and went back to his earlier spot and resumed his conversation. We spoke up and called him over, asking to be served. No apology, in fact he seemed a bit amused that we were angry. We finally got our ice cream, which was delicious, but the owner of this store would do well to teach these first time workers a higher standard of customer service. read more

Thank you for opening a location in North Gilbert. The set-up and size of the store is the best BR we've visited. Comfy lounge chairs and padded bench seats are perfect for families. Staff was friendly too. Also, thank you for offering a restroom in your store. I find that most locations have no restroom and not enough seats. One thing is missing though- you need outdoor seating! read more

Great customer service. I was attended right as I walked in the door. I didn't catch the girls name who helped me but she was short blond hair and was fairly new as she said. She was fabulous and deserves credit. read more

Love the atmosphere especially the cushiony chairs. It's nice to have a comfy chair to eat your ice cream. Best idea ever! The staff is very friendly and I can't wait to visit again. read more

My 5 year old is on the autism spectrum and it's difficult to get him to eat certain foods. His favorite thing to eat are cake cones from Basin Robins. My family and I have been going to this location since they opened and I have to honestly say the employees are the nicest people I've ever seen. The owner Jim is the nicest man in the world. He is always giving my son cake cones. The store is clean and everyone is very friendly. They even know what I want when I walk in. I wish more people were as kind and generous as Jim and his employees are, especially how kind they are to my son. I wish I can give a rating of more than 5 stars. read more

This Baskin Robbins is great! Not only are the owners great but the employees are hard working people, With a great personality and wonderful taste in Ice cream. Especially the employee Sophie. My 5 year old Autistic brother loves their ice cream and he was having a tantrum late at night for some of their ice cream. Sophie went above and beyond to help my brother. She is the nicest and most loving person and i wish more people were like her. Thank you to the owner Jim and his lovely wife for all they do and for hiring wonderful people like Sophie. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

Bought my daughter's birthday ice cream cake and it was very worth it. Will be buying more from here.

This is a new BR. Pleasing lobby with booths and cushioned chairs. Staff was super friendly. Great atmosphere, good service. They have warm cookies and the 31 below treats. They even offer water. Will definitely be back! read more