I went to the Sherwood & Florida location to pick up a quick treat for my daughter. There were a total of 3 of us that walked to to the door. It was locked so we stood there for a minute. There were 2 employees at the counter, one sitting, one standing. The one sitting looked at us, rolled her eyes and continued doing whatever she was doing. I guess when she saw we were not going to leave at her coworker and said "why the f+*ck they still standing there?" My aunt knocked on the door and said "it's only 7:45, the sign says you close at 9" the associate yells back "IT'S OPEN!" So when we all came the associate begins to rudely explain that the door was locked for a reason bit that the door was immediately unlocked when we walked up at that point all three of us told her that (my aunt) pulled on the door 3x and it was definitely locked. She then begins to tell at us saying she didn't appreciate how she was talked to through the door. My aunt tells her she was speaking loudly through the door so she could be heard, but to be rude. However, the associate never knew that we all heard her nasty remark about us still standing at the door. But this time 3 more people knocked on the door, the other associate quickly buzzed them in. We asked the associate who was being rude her name,which she refused to give. As web were leaving,I told her that being respectful and cordial is always in order. She begins to once again, raise her voice about how she said what she said etc.. at this, my aunt says she will be talking to her manager. The associate says "I don't care, I don't need this job!" When we get to the door I reply "Can you believe this rude service?!" My aunt replies "Absolute stupidity." The associate yells to us as the door closes "Bitch, I'm not stupid!" There were 4 other customers in the store as she's yelling this. I'm appalled at the poor customer service from the beginning to end. There's no way a person should be working on an establishment dealing with people with that type of attitude, now if we had been rude,disrespectful, and ugly to her,I wouldn't even be concerned and wouldn't write a review, however since this was not the case Baskin Robbins should know that they have a rude customer service deficient employee, who obviously made even her coworker EXTREMELY uncomfortable by her behavior. read more