This is the first time that I absolutely felt that NOT writing a review would be a disservice to the community. I wish I could give a negative review. I will do my best to start from the beginning, but let me please advise you that buying from this business would be a complete waste of your money and time. Let me start off by saying that we started going to Basic Sports several years ago when my now sophomore in High School was in Middle School. We've got several small items here and there from football pads, masks, to soccer practice jerseys. None of these items seemed to be overpriced and we always had good customer service. It wasn't until recently that we experienced a total nightmare. My first clue should have been when I called and in the first week of November to set up an appointment to get my son fitted for a letter jacket. I was told previously over the phone that making an appointment was best. When I called, Leo answered and over the phone joked with me that "if I don't show up Irma would be extremely upset." I laughed it off, thinking 'why the heck would anyone not show up to an appointment, and I do recall feeling a little annoyed as he said it several times. That Saturday, November 10th at 1 p.m. we showed up to our appointment as promised. Things went great, measurements were made, and my son was able to pick out the perfect custom letter jacket. He proudly lettered his freshman year in wrestling and he couldn't wait to get his jacket and wear it. This being a small local business that we had used before we trusted them and I did not call around for other prices. I thoroughly regret this now. After getting everything ordered for his jacket I was told half of the down payment was due now, okay no problem. The total rang up to $497 I was completely shocked but trusted that was the going rate. I paid $247 of that at the end of the appointment. I was reassured that there'd be no problem getting his jacket by Christmas. With a price tag so high I let my son know that this would be his main Christmas present. He didn't care, he was just so excited to be able to display the letter he learned during wrestling season. Around this time cross-country also ended, he also lettered in cross country and received an academic patch. Basic Sports States they're open Monday through Friday 9 to 5. Unfortunately this is not true. I traveled 15 minutes 3 times in one week just to try to get the new patches to them to be added into his jacket. I called several times. In fact, when I finally got a hold of Leo, he stated the next day he would be in at 9:30 am. After I dropped our youngest off at elementary I drove over for a 4th time in a week, to my dismay they were again closed!! Feeling annoyed, I just decided that I would have someone else sew on the patches as soon as his jacket was done. This was December 12th. The following week I called to see the progress on the jacket. Christmas was quickly approaching and I hadn't heard anything. I called on the 17th and was told Irma would call me back the next day. Irma call me back and let me know that unfortunately the jacket wasn't even scheduled to arrive until the 19th. Obviously this meant that the jacket would not be done by Christmas. I let my son know, he was upset but understood. On January 7th I called (see the trend? They NEVER called me) Basic Sports and spoke to Leo. Leo stated he did not know the status on my jacket. Instead he rudely asked "aren't you the lady that calls every day asking for the status?" I had to clarify, I let him know that 'I had called over a month ago several times because I was trying to drop off more patches to be added to my son's letter jacket' unfortunately I was never able to do so because I was unable to catch the business actually open. Leo let me know he'd be calling me the next morning at 9:30 am the next day. The next morning as promised Leo called, he stated that my jacket was the "next to be ready and would be sent for patches asap" he even sent me a text message confirming the jacket should be done soon. This was January 8th. I stupidly let another week go by, trusting that I had not been misled. I called this past Monday (surprise) January 21st, and was told my jacket was still not ready and they would get back to me. Again, no real update. And my jacket was not ready. read more