From beginning to end, I had a great experience with Cooper Heating. I went through Costco, got a…read moregreat price and rebates via costco gift cards and they installed top of the line Lennox furnace and AC. My last Lennox AC unit lasted 30 years. Their install team was great. They taught me how to maintain the furnace as best I can, filter, pee trap, etc., along the way. Would highly recommend.

They installed a Lennox HVAC system into my home. The thermostat went out and can only be replaced…read moreby another Lennox thermostat. $650 just for the part which is not available other than via online and takes 3-4 days to get. I'm sure Cooper had it in stock, but they couldn't get me scheduled for over a week and in the meantime my house is 40 degrees. The said they could get me in sooner but would charge me extra for an after-hours visit. Terrible follow up service after the investment made into this system. They sell themselves as a local company that cares. BS!

While a bit pricey, they do.fantastic work. The 2 folks they sent out were friendly, and did a…read moregreat job.

Funny, I never used this service just mildly investigated in using them thru Lowes for ac install…read more Their sales department won't stop calling me even though I indicated i won't be using them mainly due to reviews. Pushy bastards NEVER get my business.

Kelly was our technician. Communication and service was…read morefive star. Identified the issue with our hot water heater quickly and repaired. Thanks Kelly!

Spoke with Kelly late last week, and today he and his team arrived to replace our water heater,…read morewhich was at end of life. They worked efficiently and left everything very clean. Now we're just waiting for it to finish heating so we can enjoy hot water on our showers again. Thank you so much!!!

After having a different tech come in to fix a defrost issue on our electric heat pump and things…read morejust seemed to get worse, Sasha came on an after hours emergency call when the heat unit inside would not shut off no matter what we did (including Sasha). He will need to go through the whole system to trace back the problem. Got late so he's going to be back today. He was very knowledgeable and explained things carefully and completely. Fortunately we just put it in and it is under warranty. We also have a service membership so at least we won't incur any charges.

Vee did an excellent job. My only complaint is that Allen is so expensive. Otherwise I trust them…read moreto repair things so I don't have to worry about follow up issues.

Shane was awesome! We had a really badly clogged sink, Shane was actually the second guy to come…read moreout. Dennis definitely tried his best and was super nice and gave us a great deal on pricing and was upfront about the whole process. But Shane had experience and knew how to get it unclogged. Shane was super polite, talked with my husband on the phone who was out town and really just was such a helpful young man. 10/10 would recommend.

At this moment after getting a line cleaning, I sit without working sewer drain and a massive bill…read more the technician was Doing everything the spartan tool drain cleaning machine instructions tell you not to do. After watching the cable twist massively I thought to myself how impressive it was that those cables could do that without breaking. moments later it broke and instead of removing the cable it was left in my drain with no option besides excavation. Things happen but physically watching someone abuse equipment and not follow the very clear instructions "which I found and read thoroughly in 10 minutes" should absolutely not fall on the homeowner.

responded quickly, friendly, great service, came out fast, able to replace water heater that day,…read moreleft area clean suggestion please wear shoe protectors walking through homes, carpets are brand new

Avoid this company at all costs and find a trusted local plumber instead…read more I have roots in my drain, so every year I have to get them cleaned out. I've used Elite once before, and I decided to use them again. But this last time when they showed up, I scheduled what should have been a simple $79 annual pipe cleaning. Instead, it immediately turned into a hard-sell pitch for an $8,500 trench-digging and pipe replacement -- a major job that might be needed someday, but certainly not urgently like they claimed. (Mind you, they didn't even guarantee that this would fix all my problems. They said there might need to be more jobs that get done after this $8,500 job. ) They used sales tactics to try to scar me and make me think that I would only be getting this price for one day. I declined MULTIPLE TIMES because I wanted a second opinion, and I'm very glad I did. ALSO - Despite paying the $79, they didn't even clear the roots from the drain -- they just told me it was "too overrun" and then pushed the upsell anyway. After that, I received phone calls from them twice a day for a week trying to get me to schedule the expensive work. And Elite kept calling me. Trying to see what they could do to "earn my business". Eventually I got into a long discussion with one of their salesmen, and long story short, they talked me into considering them for a hydrojetting job. - Which would clear my roots, and they could then decide how bad my pipes were and what kind of further service I would need. Which they quoted me $1,600 for. Eventually, I had another trusted local plumber take a look. And they confirmed I had roots and a few other minor problems. But the roots were definitely the biggest problem that are causing my backups. and he also suggested hydro jetting done by his friend. So I scheduled him and he charged me a fraction of Elite Rooters 1,600 dollar price tag. I was blown away by how simple the hydrojetting process was, because by that price point, Elite told me I thought it was such a complex process. Bottom line: This company uses high-pressure tactics, inflated pricing, and artificially urgent sales pitches. Don't be fooled by the $79 "special." Hire a reputable local plumber -- you'll save money and avoid the corporate upsell games.

Heart came two years ago to our condo and put in freon. It ran out recently and so I called the…read morenumber on the tag they left on our unit. They scheduled us for the next day for a "service window" of 8am-5p. (That's not a window, that's a business day). I called at 8am to see if we could narrow that down to am or pm and they said yes, around 2pm. Great. We work from home so that will take a lot of our day but not all of it. At 2 I called and they said 3p. At 3p I called and they said 330p. At 345p I called and they said he's on the way and I got a text shortly after saying the same thing. At 355p I got a call saying "We don't work on condos". I told them I'm looking at the sticker you left on our condo unit. I could hear the agent telling that to the manager and then she said "Sorry, we don't do condos'. Epic fail. In every way. Note: The owner did call me after my review to apologize. Still wasn't a great day but I appreciated the call.

Well.....a company, and employees, that stands by their word deserve to be recognized. I have…read moreposted multiple reviews, on both ends of the spectrum from past experiences. Darren had looked through my file and saw what had been documented as the recommendation to fix an issue. He stood by the recommendation that was documented and acknowledgedmy concerns. Through the process, weeks before the appointment was made and the fix was done, Darren had amazing communication with me on the steps we were going to take on the situation. Today, Charlie Knutson, came out to install the recommendation. Charlie was great, he told me what his plan was. He was very professional and courteous from the start. Commendation to both of these gentlemen for their professionalism. Thank you.

We bought a new HVAC system 4 years ago and are very satisfied with it. I joined the Swan Club…read moremembership knowing our HVAC inspections would be professional. We had no problems until yesterday, when we lost heat at 4 PM. After calling Swan, they had a service technician at our house in one hour. Andrew Hinshaw quickly diagnosed our problem (the nest thermostat) showed us the fix, and had the unit running again. I continue to be impressed with the quality of the workforce Swan hires. Thanks Swan

The guys were here today to install a new Hot Water Heater and some plumbing extensions…read more Excellent tradesmen and definitely most friendly and efficient in their professional workmanship. Very efficient and clean, the entire job was explained to me in non plumbing terms. I have absolutely no hesitation in recommending Swan Plumbing for any plumbing issues.

Jake came for our annually scheduled AC maintenance tune-up. He showed up on time and was very…read morefriendly and courteous throughout the visit. We thought the air conditioner seemed to be working fine, but he noticed that it wasn't working as efficiently as it should be. Jake took apart the system and diagnosed what was causing the AC to work a little harder than it needed to, preventing future problems.

Hunter from Ft Collins Heating and Air Conditioning was fast, informative, and got everything…read morerunning correctly. He arrived at the beginning of the window, which was helpful for us, but also followed up on prior service mayters to make sure everything was still working. This was just a scheduled maintenance appointment, but I was impressed at Hunter's memory of what we'd had done in the past.