I had ankle surgery here about a year ago. My experience was mostly positive, with two (big) exceptions. The first was that after getting my IV put in, but before rolling into the OR, the doctor was palpating my ankle, and said "that doesn't hurt? Really? Are you sure? That doesn't seem right. We can cancel the surgery if you want to." I said let's proceed. But then I thought about it another minute and asked a nurse to make *super* sure I got a chance to talk to him before the surgery - I wanted to know more about why he said that! She said, OK, I'll make sure. But she didn't; they rolled me into the OR, and before I even realized it was time to start, I could feel myself suddenly going under. (Notably, it is 1.5 years later, and I am still not walking normally... so I still wonder to this day if I got the wrong surgery.). This, I could forgive, as just as person making a mistake. But... Second, and worse: The billing. They outsource it. So if you have a disagreement about your bill, you can call the billing company - and they will say (1 day later) "we don't know anything about these line items, we just collect". And if you call the Surgery Center, they say "we don't know anything about the billing, we outsource that." I have tried several times with each, and it has been impossible to get anyone to have a meaningful discussion with me about this bill. Except my insurance company - who has *guaranteed* me that I don't have to pay a dime of it. But the (nontrivial) bill keeps coming in the mail, over and over. So now I have to worry about my credit being inappropriately damaged, just because of their aggressive and noncommunicative collection tactics. read more

I had a scheduled surgery at this location with my orthopedic doctor. The day before surgery, I get a call from the anesthesia doctor and I found out the surgery time was changed. So I called Bascom surgery center at 4:40 pm and they said they were closed. The next day I arrive a little early as I'm an hour away, I find out my ride(my wife) can't even stay in waiting room she has to wait in the car. No one from Bascom surgery center called me for the change in time and the front desk person was extremely rude. How could you have someone wait in the car in 80 degrees weather. Not happy with this facility at all. read more

I have to agree with the 5 Star rating for Bascom Surgery Center. Intake was simple with the usual paperwork and insurance information done ahead of time online. A few more papers to complete on arrival and I was whisked off to get prepped for my foot surgery. My intake nurse, Noemi was terrific , personable, thorough , professional and accommodating. She put the needles in my arm with not even a pinch. Once in the OR I was given my magic juice and next thing I knew I was awake and all done. My Post nurse was Anna who was terrific as well. Also personable , professional very patient oriented , she answered my zillion questions that probably made no sense to her since I was pretty loopy from the surgery meds still in me :) I wold highly recommend this outpatient surgery center to everyone! read more

Bascom Surgery Center - Day 1 - Medical Centers Near Me - Campbell, California

Sadly, they are closing this location next month but the staff is transferring to the new center on Winchester. This is my second procedure here in 2 years, the staff have great care of me but one stands out. Danielle was my intake nurse and when I told her I was a "hard stick" she immediately got to work making me comfortable. She used a numbing injection, put an O2 mask on me and had the IV in before I'd even noticed. She's magically talented. read more

I have been trying to speak with someone regarding billing and my son's account for 3 months. I've never reached a live person and I've never received a call back. read more

I had foot surgery here a few weeks ago. I could not have asked for a better experience. All staff from check in to going home were friendly, efficient and personable. The nurses in pre-op were funny and helped me relax. Unfortunately I have to have another procedure but knowing that I will have it at Bascom makes me feel better. Good job all! read more

I've had several procedures done in the last 18 months, necessarily by choice, but they've been held at one of these two surgery centers, Bascom Surgery Center and Silicon Valley Surgery center. The staff here are wonderful. The nurses are so experienced that I feel very comfortable being cared for by them. I can't recommend them enough! read more

This place needs to learn some manners. Never have I not wanted to go through with a surgery until now. There is minimal to no seating in the waiting room. The front desk receptionist is cold. They were more concerned about payment than making a person feel comfortable. Never will I come here again. I suggest you do the same. read more

Until a couple of weeks ago, I had never heard of a Jones fracture. All of the pain in my foot for several months suddenly made a lot of sense. In my case, a cast simply won't get the job done. My podiatrist informed me that the only way to truly ensure that the bone heals is for a large screw to be inserted into my foot, so it's off to the Bascom Surgery Center we go! I was visibly nervous about going under the knife, so it was of great comfort that I was allowed to hang out with my wife through all of the pre-surgery prep. Everybody here was courteous, friendly, compassionate and went out of their way to make me as comfortable as possible. Even the post-op call I received a few days after surgery was amazingly friendly and caring. Surgery is one of the least pleasant experiences that most people have to go through. The people at Bascom Surgery Center are wonderful at making a painful situation a little less scary. Can't recommend this place enough! read more

It's never fun going under the knife especially when show up time is 6AM. Everyone there was really great, happy and helpful. Got phone calls before and after to answer any questions I might have. hope I don't need to get cut on again, but if I do this is where I would go. read more

Terrible experience. They made me wait for 3 hours. There was no communication on the timeframe for surgery. I was due to arrive at 10:15am for my 11:45 surgery and by 1:00pm, I still had not seen or heard from the anesthegelogist Dr. Patel. they showed a complete lack of respect. I began to develop a terrible headache that had made me nauseous. By 1:00, I felt so sick, queasy and nauseous, I could not go through my surgery. Steer clear of this place. No respect nor regard for your time nor well being. read more

The staff was excellent!! Lilly was super nice, friendly & very professional!! Everyone from the anesthesiologist to all of the surgical staff was amazing for my recent shoulder surgery! Marti & all of the recovery staff was so friendly & helpful!! My wife & I highly recommend this place. read more

Wow! Incredible, compassionate and professional care received here! I had both of my hands operated on during the same session, and Bascom Surgery Center and all of their staff from check in to wheelchair out to my waiting ride, was STELLAR, TOP NOTCH, and ELITE!. Thanks for making the experience of a sccccarrryyy situation smooth and almost enjoyable! read more

The nurses are great, I would highly recommend them. The center is convenient (at least for South Bay residents), well-kept, and pleasant with good parking. The follow-up from nurses was great as well. The office staff, however, has been lacking especially in the billing department. I paid via credit card over the phone prior to my procedure and was told that day and the day I checked in that I was paid and everything was fine. Then I got a bill saying I was past-due about 6 weeks after my procedure. I spent a good amount of time on the phone with Bascom Surgery Center and my health care provider and HSA card issuer to determine whether the payment went through or not and apparently BSC never actually charged my card, so I paid again. Then I got another request to pay 2 weeks later. It's been annoying to say the least. Additionally, there is a billing phone # on the statements/bills you get, but the lady who answers is snippy and will just give you another phone # to call and doesn't even offer to transfer you. One time I made the mistake of asking her if she could transfer me and you would think I asked her to run a marathon it was so much effort for her. I highly recommend this location for the medical side of things, but be prepared to keep track of the conversation dates and names and don't let the Billing department run you around. read more

The entire staff from the front desk to all the nurses are super nice and made my procedure more pleasant than i imagined!! No surgery is fun but the presence of considerate and happy people makes a difference and eases ur fears...thanks for that read more

I have been to other surgery centers and this one is tops! The registration was easy, they called the day ahead to be sure it was on my calendar. The anesthesiologist called as well. All of the nursed were well educated and phenomenal. They took the nervousness right out of me and treated me like a queen. If you need a procedure, this is the place to go! read more

I have a foot surgery in April 2015 and it went very well. The center was clean, warm, great equipments, have lots of windows, staff are amazing starting from the reception all the way to the nurses. Nurse Grant is unbelievably awesome and not only he's great on what he does but as a person. I was nervous on the day of my surgery and Grant make sure I'm comfortable. He gave me extra warm blankets and he's very compassionate.i am one of those patients that's hard to find veins and Grant did it painlessly and very quickly. Dr Elardo was the the BEST and I'm so lucky to have found him. He was recommended by my prior boss. Dr. Ronquillo, Anaesthesiologist is also great. Overall experience: Outstanding, I will have my second surgery scheduled for July 17, 2015. Looking forward to it. read more

Caring, fun staff and awesome anesthesia! Highly recommend. They are very attentive and compassionate people. It was the best surgical experience I've had. read more

If you're going to have surgery this is the place you want to be. Everyone at the surgery center was extremely compassionate and treated me with the best care I could have possibly ask for. Dr. Eli Chen was the surgeon who repaired my wrist and he is an excellent doctor you can hardly see my scars and I'm healing quickly I would recommend the doctor and the surgery center to anyone who is considering having surgery. Thanks again Denise read more

Terrific surgery center, staffed with kind, caring & competent medical professionals. I would not hesitate to choose them for future OP procedures and highly recommend them. read more

I was quite anxious about my rotator cuff surgery, what a nice caring staff. I really appreciated their attentiveness and making sure my needs were met. Great bedside manner. I highly recommend Bascom Surgery Center. read more

Excellent facility. Staff are all very caring and helpful. Their main concern is patient satisfaction. Loved not having to go to a hospital, so convenient! More Dr's should consider using a facility like this one - top notch service and comfort. I would just give one minor dissatisfaction - the receptionist was sick with a REALLY bad cold, coughing allot and was not wearing any type of mask, even though there is a sign stating "Cover the Cough". Handling my card, giving me papers to fill out was really uncomfortable. All I could think was, "I sure hope I don't get what she has!" read more

The staff and service at Bascom Surgery Center (and their sister facility called Silicon Valley Surgery Center) are fantastic. The front desk is efficient and friendly and the surgery "prep" staff and post-operation staff of nurses are very caring and attentive. read more

Just had a bunion surgery here. I would highly recommend this facility. The the front desk, pre/post op nurses, OR nurses, anesthesiologist, and doctors were amazingly attentive, and experienced. I would recommend them. read more

Surgery is pretty stressful. It was comforting to arrive at such a welcoming and professional establishment. Grant my nurse was awesome. The heated blanket on my bare legs after "gowning up" and the clear and distinct instructions about the surgical process and aftermath were much appreciated. Unlike a hospital the setting is small and intimate. Don't let the size fool you, the facility was very clean, neat and tidy. The follow up call the next day was also appreciated. You are typically told by your doctor where you are having surgery because he or she makes the call. If the choice is Bascom Surgery Center, it is a good one. BTW, it is affiliated with Silicon Valley Surgery Center. read more

Kathryn, thank-you for accommodating my concerns. Appreciate all the help.