We had Debbie as our Leasing Agent and Becky as our Resident Relations Specialist. So far this…read moreprocess has been easy and everyone has been helpful. As I read these reviews I chuckle a little bit because it's very clear that a lot of people don't understand the rental process. The reviews are nothing short of hilarious. We are moving to Jacksonville from Chicago. Everything has been set up and is working properly i.e. the smart home app, etc. Debbie was very clear with me about how the process worked and I've had no problems getting in touch with people directly. We'll see what happens when we actually get inside the house in a few weeks, but so far everything has been done the way leasing companies do things.

This company is so stupid. They always answer the phone but never have an answer. I've called for…read more75 days and no resolution to the problem of getting ONE POOL KEY. It's not that hard. It's so frustrating no one cares at all, I've had to hop the fence to get into the pool for my family what a quality job guys! Thanks for nothing! -sincerely disappointed

**WARNING**DONT MOVE HERE HORRIBLE STAFF AND WASTE OF MONEY***…read more Let's just start off with the property manager, Mery Melson. I have had to talk to her time after time and my patience's is gone. Today was the last straw. She is absolutely no help. She is far from nice. The woman has no backbone. If you give her criticism or just even talk she says it's "confrontational" , even though she can't give me simple information. Whenever she needs to help me she sounds so annoyed over the phone. ( wow like it's not her job right) The blonde that works there isn't the brightest person. She was never helpful. The excuse was always "you're going to need to talk to Mery". I guess she doesn't know how to do her job with answering simple questions as well. Something in the community needs to change it's absolutely RIDICULOUS! My boyfriend and I moved out of the community the beginning of October and we have been away due to military obligations. We had to leave one of the cars there because we couldn't move it since we were out of the state. When I called to try to get information on when the car was towed,she couldn't give me a time ,but my landlord showed me she emailed him on December 2nd. She then changed her story and said she notified us by mail to the unit in the complex and emailed the landlord. Obviously we couldn't see any of that. When we called the tow company the gentleman was helpful and said it's been sitting in the lot since November 20th and now we have a $1200 bill. Now we have this fat bill all because she said "she never had any of our information." Mind you she had all of her information because we LIVED THERE. We have many emails showing where she sent us stuff....like telling us stuff was broken in our community or giving us violations like putting windshield wipers on our car. Whoop whoop. What a shocker.But can't find our email to send us a simple notice. Makes total sense right? The people in the community are horrible. They are not friendly. If you aren't old,grumpy, or white good luck trying to enjoy your time doing anything there. From the very start of us moving there it was issue after issue and as older people you think they would help guide us. Or think hey I was in their shoes once but that wasn't the case. This started because one of the neighbors was upset the car was sitting there parked. I guess it was blocking their beautiful view..... i mean the shitty landscaping... and the goose and dog poop left everywhere.The list goes on. There's so much more I could add but just a little insight of the last 2 hours of my life. Hope this helps and this one's for you Mery since I know you love this. And just a little word of advice don't block people. Respectfully **WARNING**

UPDATE FINALLY OUT OF THIS HELL HOLE!!!!!!!!!!!!!!!! OMG! I…read morehave lived here for 8 yrs. If I could give a -10 review I surely would. Although at a quick glance the property is beautiful in addition to being in a great location with everything you could need within walking distance, the quality of the buildings is garbage! the walls are paper thin you will hear everything your neighbors do if you live on the 1st or 2nd floors of ANY building no action you attempt to take will yield ANY positive results. There have been at least 6 different property management companies since MY residency here they ONLY answer to the board members of the HOA, if the board doesn't want it or approve it, nothing will happen. we do have multiple vehicle and residence break-ins, teenagers littering the property, underage partying at the pool area, small children unsupervised playing in the parking lots and throwing items at cars. the lists go on and on, I am currently searching for a new place but I wanted anyone looking to rent OR buy to STAY AWAY! You will be miserable here if you value quiet, peace, safety, and respect. My ceiling fan is shaking at this very moment due to my upstairs neighbors stomping across the floor as they do every day ALL DAY AND NIGHT!! NO PEACE AND QUIET TO BE HAD WHILE I AM HOME!!!

This company is run by a bunch of scam artists. I live in an apartment complex that is "managed" by…read moreJWB, and yet they don't do anything there to take care of the people that are paying rent regularly. I moved in on my Birthday in Dec. 24. Got to my apartment, and it had never been cleaned. My windows do not lock properly, had to run my water for 2 days non stop, no screens or blinds on any window. My door has a huge gap in it, so the cockroaches that are in every apartment come through my door. Any maintenance request you put in, they put a bandaid on it and don't fix it properly. But then they will bill you because the problem isn't there. My newest neighbor just moved in with her kids... and her unit is already flooding from an existing problem they knew about from the previous tenants leaving the place. Now there is mold in the walls, and all of us are dealing with the headache... even though JWB gutted the apartment 2 months ago for flooding damage.

No stars. The put an eviction on my record so they didn't have to pay back my $3000+ deposit.read more

They were amazing! I can't remember the woman's name that helped us, but she looked like a Lauren…read more I digress. They made selling my home worry free and easy thing to do. I showed up late, they still accommodated me immediately and I had all the money in my account less than thirty minutes later. I highly recommend these fine people. If you have any say so in who you use, look no further, these are the best!

I am purchasing a home and this is the Title Company of the home. This is by far the worst company…read moreI have ever had to deal with. My realtor and I tried several times to email and call to figure out where the closing would be (since driving 200 miles one way was not an option), no response for 3 weeks. Finally get an email to ask what time would be good for closing on specified date and nothing to confirm or just say they received the response and were working on it. The day before what would have been the closing date I get an email saying they finally ordered a certificate from the HOA company and wouldnt be closing on time. I called and talk to Toni Lynn the closing agent and was fed nothing but lies about why it was ordered so late. As someone putting everything they have into their home purchase, I would like to say PLEASE do not use this title company, they will not take into consideration your family, time or money. I have never in my 39 years left a yelp review so I hope this helps anyone who is thinking of using this company. DONT DO IT, pick anywhere else. I give this company 0 stars for having no decency to communicate with their clients.

Gave me the wrong date and time for a closing, didn't apologize and blamed the lender and myself…read more Once we showed them the email, upper management was forced to apologize. Horrendous STAY AWAY

Golden Dog Title and Trust does not respect the wishes/needs of the seller. I have to wait several…read moreweeks after closing to receive my funds due to Golden Dog Title's poor planning, absence of communication and lack of willingness to assist the seller. I should have been informed or asked about the payee wording/criteria for my settlement check. Instead, I was issued a check at closing that requires a special bank account for its deposit, a complete surprise to me. While sitting around for nearly two months waiting to close, there was plenty of time for me to open the special account required by the bank for depositing the settlement check. However, because GDT did not communicate or inform me (the seller) how they would list the payee on my settlement check, I find myself holding a a check that will take several weeks before the funds will be available to me. There is no excuse!! The real estate market is very slow right now and Golden Dog Title could have easily put a bit more effort in servicing their clients. The staff at Golden Dog refused to correct or change the check. At the end of the real estate transaction conducted by Golden Dog Title, everyone got paid (county, realtors, HOA, Golden Dog Title), the buyers got a new home and I got nothing.

Absolute worst renting company! I'm currently on day 26 of no hot water. The same response of…read more"waiting on bid and bid approval " I have 2 months worth of highly inflated water and electric bills due to a major leak under the foundation. Seperate problem- we have a pool and I've lived at this property 5 years. Not 1 single summer have we had a clean pool and functioning despite me paying my pool fees and rent always on time RUN! RUN! RUN!!! They take at least 30 days to repair ANYTHING

Do yourself a favor and DO NOT RENT FROM THIS COMPANY!!!! My family was renting from them for…read moreexactly 30 days before an excessive water leak began. Since then we have learned it is a slab leak and this company is doing EVERYTHING in their power to stall fixing the issue, even going as far to say "its a costly repair". The leak has been on going since Feb, they were made aware of the issue in March and here is is MAY and nothing is resolved. To prevent additional JEA bills, that have been OVER $2,000, my family has to have the main water turned off unless in use, as the leak caused over 181k gallons to be used in one month. This company has been notified, countless times, via telephone, via the "resident portal" all of the ways including photos, JEA bills etc. They will encourage you to make a ticket, my household currently has 5 tickets opened and 3 of them have been "escalated". You cannot talk to a supervisor, allegedly. They will tell you that one will call you back within 48 hours, 3 weeks later and I have still not heard from one. They will blame vendors communications, however I've remained in constant contact, with documentation, from the vendors and it constantly and consistently falls on Mainstreet. We have asked to be moved to a new home and to terminate the lease early, in desperation, and none of these options have been acknowledged(past the opening of "tickets"). So in all, if you care about your family's health and financial well-being, the best thing to do is NOT RENT FROM MAINSTREET RENEWAL!!!!!

Great experience renting for almost 3 years. Sue Teague was wonderful to work with. She was…read moreresponsive, professional, and caring. We encountered no issues with this company. All maintenance requests were responded to in a timely manner. This company was also extremely military friendly. 10/10 recommend.

No one ever answers their phone and you never get a return call when you leave a message. Does…read moreanybody even work here?