I took 2 sports jackets there a week ago for cleaning and repair. These were favorite jackets that had been in storage. Both jackets were cleaned and pressed..when I picked them up...a good job on that score.
Having said I had originally gone to Barth's because they have a good reputation. ...I figured I could trust them to to do a decent job on the repairs as well.
Both repairs were shoddy work...amateur hour....I would never trust a quality garment for repair at this place. The girl at the front counter was pleasant enough but I did not hide my displeasure with their work..said I would pay for it anyway..but would not trust them to fix what they had done.
When I called back...I was not offered any apology or even a credit for cleaning....Again the girl was pleasant but not helpful not customer service oriented in my opinion.
I took it to a local tailor..he could see how badly the work had been done..It will cost me more to see if it can be repaired properly by a pro...... Perhaps my Pierre Cardin nice sports jacket will be saved after all. read more