Had one service issue and they took care of me. Nice clean building with nice folks. Good…read morecustomer service.

to be clear I went to Mountain Grove. still I was told too late they are not good players. They way…read moreover charged me and send me home with equipment more damaged than when I brought it in, then blamed it on me. I'm an old woman who was at the mercy of these people. NEVER GO THERE!

I like the convenience of their location to our home, and they do have a wide variety of everyday…read moreitems to go along with the various farm goods. That said, it is never my first choice due to the issues we have had with customer service, including getting snarled at for an honest, documented return and encountering clueless help in the small engine parts department. Last year, in the middle of growing season, we went in search of some vegetable and flower seeds in this FARM store only to find there were none. After many minutes and much discussion, we were lead to some closed plastic tubs full of mixed seed packets and told we could dig through them if we wanted. Since the packets were not grouped or ordered in any way, it was frustrating to stoop over and try to find anything, but we managed to locate a few things, which we were charged full price for even though by all appearances the seeds were on the way out. Overall, this is a fun store to shop, and if I thought they wanted my business I might spend more time and money here. ****Update 5/8/25**** I dropped one star based on the experience we had a few days ago. We were greeted as we walked in by an employee I had not seen before (common experience here). He then proceeded to "tail" us as we went around the store; I haven't had someone follow and watch me like this in 45 years. He appeared on every aisle we moved to, and pretended to be straightening racks that were perfectly straight- never approaching and asking if we needed help. So I guess we look like oldster shoplifters. Very creepy and a real incentive to shop elsewhere.

LOVE farm and home! They employees are always so nice, and customer service is always great! Love…read morethe home decor as well!

I was involved in an accident and my JD 535 baler was totaled. Came in to get a replacement cost…read morefor my baler from Paul. Never received a quote, but got a smart aleck comment about me wearing a S&H hat into their store. They have several used 535s, a 567, and a 568 in inventory I had seen on their website. I was really interested in the 568. Well Paul you just GUARANTEED I'II be buying a New Holland from S & H like you said. Thank you for making my decision easier.

Parts counter is slow. Not just slow DMV slow. Like sloths. Line is to the door. The parts lookup…read moreseems like they can't find the parts customers need. That and under staffed with no help available make me hate coming here.

I bought a tractor from 1/3/26 auction that didn't disclose a major issue. The right-hand cab door…read morewas broken, with Lexan used vs a new door glass and the replacement Lexan door was broken and the entire right-hand door taped to cab frames. This issue wasn't disclosed in the pre-auction write-up and I'm trying to contact auctioneer for an equitable solution.

From the owner: Clines Equipment is a family-owned and operated business. Owner Larry Clines has 30+ years of…read moreexperience in the auction and equipment industry. We're dedicated to helping you buy or sell farm and industrial equipment. With our expertise and knowledge, we'll make sure the process is as smooth as possible for you. Contact us today with any questions or needs – we're here to help! If we don't have it, we'll find it!

Update: just received our new Gator! I must say Dalton VanHorn is the sales representative who…read morefollowed through and succeeded in resolving our issue! Thank you all who helped us receive our off road vehicle that had been ordered over a year ago. I hope no one else will experience what we did; I believe there were many factors that contributed to our order not being completed but I'm appreciative that it finally was resolved.

Abysmal customer service after the sale. Heritage Tractor, Rogersville, would not return my calls…read moreregarding a warranty repair. JD Corporate sent Heritage at least two messages and no response. It has taken nearly 11 weeks to get a very, very simple warranty repair completed. Consider yourselves warned. Big Corporate took over after Larson and customers come last now.