Updated: Yes! I do think next time we will consider checking out our next appliance at Orsini. I…read moreguess the appearance from the front as someone drives by isn't quite the same as those Big Box stores. I do understand the need to take care of one's customers. They were great fixing appliances but then we were told that they will only fix appliances that you buy from them. 5 stars for servicing/Great ! 4 stars for limiting of servicing. Bummer.

My fridge died and I asked friends if there was anyone they'd recommend for appliance…read morerepair/replacement. Several mentioned Orsini's, and I am so glad they did! From Hayley in the office, who took my specs and diligently searched to find the perfect replacement, to John and Tre, who delivered/installed the new fridge and hauled out the old so efficiently and professionally, everyone I came in contact absolutely represented this company well. I know I could not have gotten the same level of service and ease from a big-box store. I am an Orsini's customer for life! Note: Profile location should be Harpers Ferry, WV, not Oakton, VA, but it's not updating on Yelp.

From the moment we stepped in this store, I loved this place. You can really find some good deals…read morehere. The salespeople are awesome and delivery is every Friday. So far, we've bought a refrigerator and dryer here. I highly recommend this store.

We were pleased by the courteous treatment and sales assistance by the associate when we were…read moreshopping for a living room set. The selection was ample although the items we selected had to be backordered. It was delayed by about 3 weeks but we were notified in advance of the expected delivery date. The delivery was pleasant and the crew was exceptionally courteous while being very cautious and effective in maneuvering the couch and recliner from ground and up the railed staircase to the living room. They assembled the pieces and showed some features for positioning. We are also quite pleased with the quality and function of our new furniture.

Bought a dining set in June. I was told the bench would be in the store in August. August rolls…read morearound, they still don't have the bench. I call weekly inquiring about it only to be told, it's on a shipping container. Now on 9/16 I am told it will be here 9/30. Pretty bad when thye get delivery dates wrong by 2 months and there's no repercussion for it. Last item I will ever buy from Schewels.

These folks are great. They worked with me to resolve a two difficult repairs and the cost was…read morevery reasonable. This is my go to service for all appliance work.

Called Mark's Appliance Service due to my refrigerator no longer making ice. The gentleman on the…read morephone was very polite and scheduled my appointment as soon as possible. The serviceman was prompt and extremely professional. Had the necessary part in his vehicle and fixed my refrigerator in no time at all. Great service and I would call them again the next time I have an appliance issue.

Wow! I was at first impressed by the friendly service at the time of purchase of a new craftsman…read morepush mower. 3 months later, my son was mowing the yard.....The mower "automatic" throttle maxed out and the mower engine blew up, blade flew off. At first the return was a nightmare but after many phone calls to Baltimore and Tennessee, a supervisor was able to help with the exchange. THANK YOU SIR! . It took awhile but craftsman did stand behind their product.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

Communication has always been excellent (not our first service, and will call them again, if…read moreneeded. Alex, technician, very polite, knowledgeable and professional. We really appreciate the timely service, and will gladly let others know about your services. Thank you!!!

I recently moved into a new townhome and brought my parents washer and dryer with me. The dryer…read moredidn't heat up so my mother in law scheduled with Mr. Appliance. I had to call the technician back three times because he didn't know what he was doing the second time. He finally fixed the dryer on the third try and it worked. For a week it worked. It's back to not heating up and i'm definitely never calling them back to fix anything of mine again.

5 star rating for many reasons.! Responds quickly to…read moremessages/calls Great communication Skilled workmanship Prompt arrival at service time Fair and reasonable rates

Mr. Hoyt took the time to share w/me his history in the appliance profession which, at a minimum,…read moreis extensive. He provided a rapid response (based on our schedule) to our request to get the alien noise out of our two year old side by side refrigerator. He arrived on time, determined the part that needed to be ordered and installed it quickly upon return. Took the time to instruct us on the preventive maintenance schedule we can perform ourselves to keep the unit in good shape for the future. Mr. Hoyt himself is incredibly knowledgeable with vast experience that is not typically found in the service industry. I just hope he is training someone to follow in his footsteps...

My dryer failed on me. I was in an immediate need of a new dryer, having 4 kids. This company has…read morethe worst customer service. They sold me a dryer, that when I got it home has a large electrical burn where the electrical whip connects to the dryer. Grandma asked if they could help with changing out the wire whip. They simply gave her a whip and said change it ourselves. Well gee thanks for that. This company is only worried about the immediate sale. They need to learn about customer service, referrals and repeat business.

Do not buy from this company. I bought a washer for my mother in law and the boy that delivered it…read morebroke the pipe and then didn't help her clean up more than an inch of water on her floors resulting in $2200 in water damage to her subfloors. Then they took the drain spout with them, with I had to go pick up. After hooking up the machine they forgot to put a part in with caused the water to instead of running down the hoses into the washer, caused the water to run out everywhere. Resulting in her floors being covered in water again.