The team members at Orsini's have been wonderful to work with...from the salespeople in the office…read moreto the guys, Steven Snow and Dylan, who did our delivery and set up. It was a great experience and everything ran very smoothly. I'll be back next month to make another appliance purchase. I've been purchasing all of my applicances from them for year.

Under no circumstances buy anything here. I spent over 38k with them items arrived destroyed in…read moreshipment they will not do anything to help. I hope you he lawyer I have hired is better than these thieves

From the moment we stepped in this store, I loved this place. You can really find some good deals…read morehere. The salespeople are awesome and delivery is every Friday. So far, we've bought a refrigerator and dryer here. I highly recommend this store.

We bought a very large sofa and area rug. The saleswoman was extremely courteous and professional…read moreand patient. The delivery was arranged and the gentlemen were on time and installed everything well. Excellent customer service.

We were pleased by the courteous treatment and sales assistance by the associate when we were…read moreshopping for a living room set. The selection was ample although the items we selected had to be backordered. It was delayed by about 3 weeks but we were notified in advance of the expected delivery date. The delivery was pleasant and the crew was exceptionally courteous while being very cautious and effective in maneuvering the couch and recliner from ground and up the railed staircase to the living room. They assembled the pieces and showed some features for positioning. We are also quite pleased with the quality and function of our new furniture.

These folks are great. They worked with me to resolve a two difficult repairs and the cost was…read morevery reasonable. This is my go to service for all appliance work.

Friend recommended "Mark's Appliance Service" and I'm glad she did…read more.. Dishwasher acting up (electrical panel) and he was able to schedule us next business day. We're 15 miles "from town" and getting service isn't usually so prompt. Additionally, he was very reasonable and friendly. He explained the problem and showed us how we can run a "diagnostic" if things act up again. Definitely he's one I will refer to others and call back in the future.

Wow! I was at first impressed by the friendly service at the time of purchase of a new craftsman…read morepush mower. 3 months later, my son was mowing the yard.....The mower "automatic" throttle maxed out and the mower engine blew up, blade flew off. At first the return was a nightmare but after many phone calls to Baltimore and Tennessee, a supervisor was able to help with the exchange. THANK YOU SIR! . It took awhile but craftsman did stand behind their product.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

Communication has always been excellent (not our first service, and will call them again, if…read moreneeded. Alex, technician, very polite, knowledgeable and professional. We really appreciate the timely service, and will gladly let others know about your services. Thank you!!!

Don't be fooled by their line of BS about their one year warranty. They charged $125 to come out…read moreand do upgrade of the software the the washer that was off-balance. Less than four months later it's doing the same thing and it's not warranty because they didn't do any repairs. Their three star rating is way too high for these common artists

Contacted Daryl Hoyt to repair our GE washer. He ordered the necessary parts ahead of time. He…read morecommunicated well and did an excellent and efficient job for us. Highly recommend.

5 star rating for many reasons.! Responds quickly to…read moremessages/calls Great communication Skilled workmanship Prompt arrival at service time Fair and reasonable rates

My dryer failed on me. I was in an immediate need of a new dryer, having 4 kids. This company has…read morethe worst customer service. They sold me a dryer, that when I got it home has a large electrical burn where the electrical whip connects to the dryer. Grandma asked if they could help with changing out the wire whip. They simply gave her a whip and said change it ourselves. Well gee thanks for that. This company is only worried about the immediate sale. They need to learn about customer service, referrals and repeat business.

Do not buy from this company. I bought a washer for my mother in law and the boy that delivered it…read morebroke the pipe and then didn't help her clean up more than an inch of water on her floors resulting in $2200 in water damage to her subfloors. Then they took the drain spout with them, with I had to go pick up. After hooking up the machine they forgot to put a part in with caused the water to instead of running down the hoses into the washer, caused the water to run out everywhere. Resulting in her floors being covered in water again.