Our stove starting failing sporadically; the control panel displayed error messages (e.g. "Err 15"). We called Barron and got put through to Brian who was confident that he could repair the control panel for the fraction of the cost of a replacement. So, a few days later, Greg showed up, confirmed that there was a problem, disconnected the control panel and took it away, so that they could work on it in their shop. At that point they charged us $130, which we paid.
Then we heard nothing, so after almost a week, I called again and spoke with Brian. He apparently had resoldered some contacts but could find no problems. A few more days later Greg returned to reinstall the control panel. The stove failed immediately with the same error. He took it away again and assured me that someone would contact me. After another few more days of hearing nothing, I called yet again and spoke with Brian. He had nothing to add; the control panel was showing no errors on their test bench. He said that the error was likely due to some problem in the communication between the stove and the control panel. So, taking the control panel off and working on it in isolation in their shop turned out to be the wrong thing to do - they should have diagnosed it in situ.
By this time, I was fed up with them, so I told them to come back and put it back they way they found it for no extra charge. Greg turned up a few days later and reinstalled the working control panel but did not attempt to affect a repair. We spoke; he said that he would look into getting a refund for me, and assured me that he would get back to me. After a few more days of hearing nothing, I called again and left a message to ask him to call me. He never did. We have heard nothing from them since.
We cut our losses and purchased a new stove. We wasted about three weeks without a stove, and $130 from trying to work with Barron Electric. I recommend that, if you choose to use them, then do not pay anything until a successful repair has been effected, and expect to wait weeks. read more